Search results

1 – 4 of 4
To view the access options for this content please click here
Article
Publication date: 29 August 2011

Main Naser Alolayyan, Khairul Anuar Mohd Ali and Fazli Idris

The importance of total quality management (TQM) to organizational achievement and performance has been established by many studies. Nevertheless, studies on the…

Abstract

Purpose

The importance of total quality management (TQM) to organizational achievement and performance has been established by many studies. Nevertheless, studies on the implementation of TQM and its relationship to operational flexibility have been limited, particularly in the developing countries. The purpose of this paper is to address this gap by exploring the extent of the application of TQM and its influence on operational flexibility in Jordanian hospitals.

Design/methodology/approach

The study covers both public (King Abdullah University Hospital) and private (Jordan Hospital and Medical Center) health care services. A survey was conducted using a quantitative approach where the researchers distributed 400 questionnaires to selected respondents. The response rate was 57 percent out of the total questionnaires distributed. TQM is an independent variable which consists of eight principles, namely, leadership, employee management, information analysis, training, customer focus, continuous improvement, process management, and supplier management was examined in relation to operational flexibility as a dependent variable which comprises external flexibility and internal robustness.

Findings

The findings reveal that there is a significant positive relationship between TQM and operational flexibility. The authors conclude that TQM practices significantly influence the intensity of operational flexibility in Jordanian hospitals.

Originality/value

The significant impact of TQM on operational flexibility has been argued to be positive. The value of the paper is that it points out the influence of TQM on operational flexibility in Jordanian hospitals in order to improve hospital performance and efficiency.

Details

Asian Journal on Quality, vol. 12 no. 2
Type: Research Article
ISSN: 1598-2688

Keywords

To view the access options for this content please click here
Article
Publication date: 11 February 2014

Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali and Fazli Idris

The purpose of this research is to identify and validate a measurement model for assessing the quality management practices among small and medium-sized enterprises…

Abstract

Purpose

The purpose of this research is to identify and validate a measurement model for assessing the quality management practices among small and medium-sized enterprises, specifically for the food processing industry in developing countries such as Malaysia.

Design/methodology/approach

A survey was initially conducted among SMEs using a questionnaire mailed to the managing director of companies selected from the SMECorp directory. A total of 207 respondents from SMEs were used for further analysis. Two steps of analysis were undertaken to validate the measurement model of critical success factors: principal component analysis and confirmatory analysis.

Findings

Eight critical success factors of quality management practices are proposed for assessing quality management practices among SMEs in the food processing industry in Malaysia. A measurement model was then developed. PCA with Varimax rotation revealed 13 components, eight of which were retained for further analysis. First- and second-order CFAs identified the CSF measurement model along with the goodness-of-fit index. Thus, the findings also reveal the status of quality management practices among food processing SMEs in Malaysia.

Research limitations/implications

This paper is to evaluate only the CSFs; therefore, further work is needed to evaluate the relationship between CSFs and organisational performance of SMEs in the food processing industry in Malaysia.

Originality/value

There are various papers regarding the assessment of quality management, especially on TQM practices in various industries. However, few assessments of the critical success factors of quality management practices of SMEs in the food processing industry, especially in developing countries like Malaysia, have been found to date. The findings of this paper will help the industry to identify its current quality management practice to focus on improving its performance.

Details

Journal of Small Business and Enterprise Development, vol. 21 no. 1
Type: Research Article
ISSN: 1462-6004

Keywords

To view the access options for this content please click here
Article
Publication date: 7 March 2016

Shaizatulaqma Kamalul Ariffin, Ishak Ismail and Khairul Anuar Mohammad Shah

This paper aims to view the role of religiosity in moderating the relationship between ego-defensive function of Muslim consumers’ and attitude toward advertising of…

Abstract

Purpose

This paper aims to view the role of religiosity in moderating the relationship between ego-defensive function of Muslim consumers’ and attitude toward advertising of controversial product. There is a rising concern among Muslim consumers’ with regards to the halal status of many food outlets in Malaysia. This came out because many food operators do not understand what halal really means. Many of them are from Kopitiams food and beverages industry.

Design/methodology/approach

Survey method was used for the purpose of data collection in April 2014, and quantitative approach has been used as well. This study applied functional theory of attitudes to support this framework. Respondents consisted of 375 Muslim consumers’ in Malaysia.

Findings

The paper provides empirical insights about how religiosity moderates the relationship between ego-defensive function and consumer attitude toward advertising. Consumers with a high level of religiosity are more likely to respond less favorably toward the advertising, while consumers who have a low level of religiosity are more likely to respond more favorably toward the advertisement. In addition, it can be postulated that religiosity reduces negative effects of ego-defensive function.

Practical implications

The fact that religious groups are more organized, equipped and motivated to register their concern, demands better understanding of such groups by marketers. To avoid any controversies, or potential business loss, a better understanding of what could ignite their reaction seems to be an appropriate preventive strategy.

Originality/value

Only a few studies directly examined the influence of religion on marketing communication. The effects of religion on the advertising of controversial products remain largely unstudied to date. Therefore, this paper fills the gap in the research area.

To view the access options for this content please click here
Article
Publication date: 4 December 2020

Norhayati Rafida Abdul Rahim, Ismail Abdullah, Noor Azrina Yahya, Muhammad Nizam Awang, Siti Zubaidah Muhammad, Safiyyah Ahmad Sabri and Norfaizah Nadhrah Ahmad

This study aims to identify the negotiation parameters of needs for Halal talents in Malaysia and proffer solutions on the sustainability of halal talents in Malaysia.

Abstract

Purpose

This study aims to identify the negotiation parameters of needs for Halal talents in Malaysia and proffer solutions on the sustainability of halal talents in Malaysia.

Design/methodology/approach

A focus group discussion was performed among seven Halal talents from the industries of various schemes. Using the theory of inventive problem solving (TRIZ) analysis approach, a functional model, as well as causes and effect analysis, is generated by the participants. The model is translated into a contradiction matrix to obtain the necessary solutions in developing a sustainable framework for Halal Talents in Malaysia.

Findings

The cause-and-effect analysis reveals that poor career path, lack of training and poor salary structure are experienced by the participants.

Research limitations/implications

Having had vast categories of halal industries, this research focuses on nine schemes under halal certification JAKIM which excludes banking and tourism.

Practical implications

It is suggested that the implementation of mutual benefits should be in place to enhance positivism among Halal talents in the near future.

Originality/value

Unlike the social science approach, the use of TRIZ analysis provides a substantial framework of sustainability among halal talents in Malaysia.

Details

Journal of Islamic Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0833

Keywords

1 – 4 of 4