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This research paper reports the findings of the first comprehensive survey of senior executives in Iran’s teaching hospitals. It is based on an analysis identifying the continuing professional development (CPD) needs of the total population of the two senior levels of teaching hospitals management‐presidents of physician‐managers and administrative‐managers. Four key areas of management knowledge were selected as the focus of the need identification: operational; financial; human resource; and organization change. The findings reveal a pent up demand for introductory level, formal knowledge in all four areas of management theory, to complement and extend the practical experience they have acquired in managing the complex environment of teaching hospitals. The paper goes on to propose a curriculum design and overall framework of provision to meet these genuinely felt CPD needs.

Prefabricated prefinished volumetric construction (PPVC) projects are industrialized building systems that are co-created. Thus, effective management of the involved stakeholders is required to ensure project success. However, knowledge of how best to manage the diverse stakeholders in PPVC projects is limited. This research identified and prioritized the success factors or key result areas (KRAs) for the effective stakeholder management (SM) in PPVC projects.

A quantitative research design was implemented involving a literature review and structured questionnaire survey with international PPVC experts. The research identified and statistically analysed 12 KRAs for SM in PPVC projects.

Analysis showed that the top three KRAs for SM in PPVC projects include: effective working collaboration, communication and information sharing among participants; effective coordination of the PPVC supply chain segments; and early involvement of relevant stakeholders in the PPVC project. A factor analysis clustered the 12 KRAs into stakeholder analysis and early involvement, effective communication and information sharing and stakeholder interest integration and conflict management.

The paper identified and prioritized the KRAs required for the effective SM in PPVC projects. To practitioners, the results may serve as decision support on the key areas to focus to ensure effective SM in PPVC projects and may guide the efficient allocation of limited resources.

This research constitutes the first exclusive attempt at identifying and benchmarking the generic KRAs required for effective SM in PPVC projects and contributes to the SM body of knowledge in industrialized construction.

The paper aims to address wireless sensor network (WSN) security by proposing new cluster-based mobile key management scheme (CMKMS). The growing demands of WSNs in variety of real-time and mission-critical applications increase the challenges in terms of energy efficiency, security and mobility. The security is important to avoid malicious attacks and improve the energy efficiency, while mobility helps to improve the reachability of network. The CMKMS algorithm focuses on the management and maintenance of keys under cluster-based mobile WSN network.

The paper studied the related work in the area of key management and compared the different key management algorithms according to the technique used. The comparative study shows that the available key management algorithms are efficient in terms of security, but they are not scaleable enough to the changing conditions of network and do not work efficiently under node mobility. The research uses cluster-based approach for improving scalability, where cluster head (CH) acts as a key manager. The work developed by considering both static and mobile CH.

The CMKMS considers two phases, first for key maintenance which establishes the two private keys, home key for own cluster and foreign key when node moves from one cluster to another. The second phase maintains the keys when CH moves from one cluster to another. The proposed algorithm improves the efficiency of key management algorithm in terms of security, mobility, energy efficiency and scalability of network. The simulation of scheme in different realistic situation shows that proposed solution shows less computational overheads, energy consumption and delay as compared with state-of-art solution.

The research is validated using computer-based simulation, which limits the testing of research by considering external environmental conditions. Therefore, research can be further test using WSN test bed.

The research address the issues in key management, developed the scaleable, and node mobility supportable key management algorithms, for addressing the demands of growing WSN applications.

This paper accomplish the security of WSN using scaleable and mobility-supported key management algorithms.

This chapter will discuss the extent to which existing models on expatriate functions within the international business literature, still effectively capture the roles currently performed by expatriate managers. It analyse the Edstrom and Galbraith (1977) typology and present a conceptual framework on the roles currently performed by expatriate managers within MNCs. To do this, it will draw inspiration from the resource-based view (Barney, 1991; Peng, M. W. (2001). The resource-based view and international business. Journal of Management, 27, 803–829. Wernerfelt, 1984), and the organisation capability view (Grant, 1996). Following several propositions about managers’ key functions within MNCs, challenges of creating an all-encompassing framework on expatriate functions, and suggestions for future research and theoretical development will be identified.

This chapter will present a conceptual framework on expatriate functions.

Four decades since Edstrom and Galbraith’s seminal work, international developments have continued to impress upon the way MNCs organise and manage their worldwide activities. Yet, as the business environment progresses, theoretical models examining how international development impact the functions undertaken by expatriate managers within MNCs individuals are still relatively scarce. Hence, this chapter aims to contribute to the theoretical advancement in the area of expatriate functions by highlighting possible changes and expansion of expatriate managers within the current global business context.

Notes that quality management practices of leading firms have increasingly been considered benchmarks for other companies in quest of successful competitive technologies. Shares the most relevant findings of the authors’ study on key quality practices of leading firms in Brazil. Includes comparisons with results of research in the USA. Identifies socio‐cultural factors as a root‐cause for the difficulties of employing these practices effectively in Brazil. Recommends the development of innovative capabilities and cultural synergies, in the scope of the increasing associations with foreign firms, to overcome at least some of the difficulties at issue.

It is contended that knowledge management is directed towards finding out how and why information users think, what they know about what they know, the knowledge and attitudes they have and the decisions they make when they interact with others. At the heart lies the mutation of information into knowledge, a process best understood through seeing, knowing and information retrieval as features common to cognitive psychology and information management. The knowledge we have of knowledge, and changes to knowledge, can be monitored in negotiations like knowledge interviews for trainees. Such knowledge and belief systems can also be translated into managerial strategies, both qualitative, as when we emphasise value and benefit in the marketing approach to information, and quantitative, as when we devise ways of assessing probabilities with which desired outcomes will occur. Knowledge management is as much the management of meaning as management of entities and people, for in meaning lies the key to our understanding of what we decide to do as information managers. It is a multi‐disciplinary field offering a semantics and pragmatics for the evaluating and self‐evaluating manager.

BT is the largest organization to be recognized as a prize winner in the European Quality awards. While the global telecommunications provider's achievement reflects strong performance across all nine criteria of the business excellence model, the judges of Europe's premier business excellence competition have identified BT's approaches in three key areas of management and business performance as exemplary.

This paper aims to examine and compare a performance measurement system and performance frameworks commonly used within the construction industry. The paper explores the strengths and weaknesses of balanced scorecard (BSC) and business excellence model (BEM) to propose an integrated model for measuring strategic performance of construction organisations as a single model. The purpose is to help organisations achieve performance excellence, financial integrity and continuous improvement in business results to sustain competitive advantage.

This paper examines and compares performance measurement system and performance frameworks commonly used within the construction industry. The paper explores the strengths and weaknesses of BSC and BEM to propose an integrated model for measuring strategic performance of construction organisations as a single model. The purpose is to help organisations achieve performance excellence, financial integrity and continuous improvement in business results to sustain competitive advantage.

The study reveals that the most popular performance measurement framework in construction includes: BSC; Key Performance Indicators and European Foundation for Quality Management. However, literature also reveals that Malcolm Baldrige National Quality Award is being used to measure performance in the construction. The study findings indicated that BSC and BEM could be combined to provide an integrated model that will encompass every facet of construction performance measures.

The paper integrates the BSC and BEM performance measurement models, to provide construction organisations the opportunities of benefitting from the two models as a single tool without having to use more than one model or miss out any important aspect of performance measures. The model will assist organisations perform regular health checks of all business process and at the same time help align organisational activities with strategic primacy.

The paper offers an integrated construction excellence model as a useful tool for measuring both financial and non-financial performance aspects of construction organisations. This will provide managers, owners and other stakeholders the chance of measuring processes and pre-eminent strategic initiatives using a single model.

The conceptual paper presents an integration of processes and perspectives for measuring performance as a new and useful tool in the context of the South African construction industry. The paper suggests that research efforts should be directed on how to implement the strategic performance model efficiently within a specific construction environment.

This paper seeks to explore the processes and channels through which valuable knowledge from outside the firm reaches those employees who can exploit that knowledge for innovative purposes. It seeks to identify the specific talents exhibited by the key individuals involved in facilitating these important knowledge flows. It also aims to detail the interventions which management can adopt to harness knowledge flow talents.

The methodology used was a single case study of a medical devices R&D group, incorporating social network analysis and semi‐structured interviews.

It was found that it is now rare for a single individual to possess all the talents necessary to effectively acquire and disseminate external knowledge. Owing to the prevalence of information and communication technologies, a small number of uniquely skilled individuals specialize in acquiring valuable external knowledge, while an altogether different set of individuals specialize in disseminating that knowledge internally.

There is a dearth of literature in the knowledge management field directed towards understanding how the unique talents of those employees who are integral components of knowledge networks can be harnessed. Building on concepts of talent management and the technological gatekeeper, the specific talents exhibited by these individuals are explored. Then some organizational level interventions are pointed up, which can facilitate knowledge‐intensive organizations in fully exploiting their resources to maximize innovative capabilities.

Service organisations are striving to increase the quality of the services they offer. They are also using a wide variety of people management techniques. These two activities can sometimes come into conflict. This article examines a variety of management practices, particularly from human resource management (HRM), used by the service sector, and assesses their potential impact on service quality and total quality management (TQM). Many techniques are identified as being potentially supportive of quality improvement but some pose threats, particularly those most closely associated with cost minimisation and the less subtle forms of managerial control. In order to encourage research in this area a number of research propositions and an agenda for further research are developed.