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Government entities often implement automated records management systems, often without a clear governing framework to facilitate such automation. This study aims to explore the role played by information architecture (IA) in records automation in Botswana and propose a guiding framework in the context of e-government.

This qualitative study uses a focused literature review to study the importance of IA in records automation in e-government.

Without proper IA, information organization including retrieval/access to records becomes difficult. Practically, this would practically and negatively affect process automation in e-government solutions.

The proposed framework can guide e-government record automation in Botswana. However, its limitation lies in the fact that it has not been tested, thereby limiting its practicality until tested empirically.

The proposed framework can be used to inform record automation management processes in the realm of Botswana’s e-government project.

The proposed framework contributes to the body of knowledge on the automation of records and e-government in Botswana specifically and Africa in general.

The aim of this study is to identify the various knowledge formats suitable for mobile learning in Namibian public universities.

Taking a qualitative design, data were collected through focus group interviews of students in two public universities in Namibia.

Results suggest that students consume knowledge in various formats, with videos the most preferred format. Furthermore, the results demonstrate that students’ preferences are shaped by various factors such as costs and quantity of information.

The study was limited to two public Namibian universities. This limited scope, as well as its qualitative nature, means that findings cannot be arbitrarily generalized to other contexts but cardinal as a source of insight in contextually similar environments.

The findings reveal that teachers should be cognizant of the preferred knowledge formats for mobile learning to achieve its full potential in terms of effective teaching and learning. Therefore, teachers should package learning information for mobile learning in line with learners’ characteristics and preferences.

There is scant information on knowledge formats suitable for mobile learning. Consequently, this study contributes to the nascent body of knowledge on this important issue. Furthermore, although mobile learning uptake is on the ascendancy in Africa, to the best of our knowledge, no study of this nature has been undertaken in this context thereby leaving knowledge gaps for designers, researchers and practitioners in mobile learning.

The purpose of this paper is to assess e-readiness (preparedness) of the Copperbelt University (CBU) with a view to ascertain the likelihood of the university benefiting from various opportunities unlocked by the adoption and use of ICT in advancing its core mandate of teaching, learning and collaborative research.

The study used the network readiness model emanating from the socio-technical theory, which underpins the extended technological enactment framework. Further, it employed a positivist approach and adopted a case study method coupled with methodological triangulation at data collection stage. With a 95 per cent confidence level of a possible sample frame of 2,980, the study sampled 353 respondents with a response rate of 81 per cent.

The results show that anticipated ICTs users have not leveraged available ICT infrastructure or are unaware of its existence. Further, quantitative constructs: “accessibility to ICTs” and “requisite ICTs skills” has significant impacts on e-readiness indicators and in integration of ICTs in CBU core business activities. Also, the study argues that institutional ICT policy and working environments reshape users’ perception of ICTs for teaching, learning and research.

The proposed conceptual framework only accounted for 43 per cent variance of the factors determining e-readiness of CBU.

Investigating CBU’s e-readiness will enable policy-makers to prioritise interventions needed for transforming the university into an e-ready entity favourably placed to benefit from digital opportunities. Also the emanating conceptual framework is important to theory and practice in integrating ICTs universities business value chains especially in contextually similar environments.

The article aims to investigate the potential of successfully implementing e-government in Zambia by considering citizens ' and businesses ' perceptions on e-government. Further, the study investigates what interventions have been put in place to encourage e-government development. The motivation of the study is that despite huge investments in e-government, there has been relatively slow adoption rendering the said interventions not to culminate into meaningful socio-economic value prepositions.

Using the mixed methods research (MMR) approach, the study intends to identify factors influencing the adoption of e-government solutions in Zambia both at the individual and organizational level. The questionnaire utilized in this research is informed by the technology acceptance model (TAM) as well as the institutional theory and the Giddens ' structuration theory. Spearman ' s ρ was used to determine concurrent and construct validity of the data collection instruments.

The study posits that a lot needs to be done if e-government were to succeed in Zambia. A majority of the research respondents are not aware of e-government implementation in Zambia. It is desirable that e-government should be implemented with due reference to local contextual characteristics. If factors negatively influencing e-government growth in Zambia are addressed, the prospects for e-government ' s contribution to revitalizing the public service are high.

Since the empirical component of this study did not cover all the nine provinces of Zambia and utilised a limited sample size of 411, the findings may not be truly representative of the situation on the ground. However, the study provides insights on what factors may influence successful implementation of e-government in Zambia. The paper recommends that further empirical study with a larger and more representative sample should be done in order for the findings to command higher statistical relevance.

The identified factors may act as pointers to decision makers ' endeavours to design context-aware e-government interventions. This is very important to reduce failure incidences of e-government interventions considering huge costs incurred mostly using tax payers ' money. Further, study findings may be used to inform strategies for effervescent e-government development in Zambia by outlining desired interventions and anticipated adoption levels by the citizenry (supply versus demand).

Very limited studies have focused on understanding e-government development in Zambia especially from individuals ' perspective. Most studies have attempted to understand the e-government development at a global level. This study, however, highlights factors that influence e-government proliferation at both the macro and micro levels of the socio-economic hierarchy in Zambia.

The main purpose of this paper is to present the findings of a survey carried out in Southern African Development Community (SADC) universities to explore their knowledge portal practices and ignite debate on best practices regarding the importance, design and management of knowledge portals in developing world contexts.

The main data collection instrument was a questionnaire which was largely quantitative except one question was qualitative for additional comments.

The major finding of this study is that only one out of ten participating universities had a knowledge portal. Furthermore, what other participating universities have in place as web sites can only be described realistically as “extended web sites”.

Initially, the main purpose of this study was to explore SADC university knowledge portals and based on the findings ascertain the best practices prevailing among SADC universities. This purpose could not be fully achieved as most SADC participating universities do not have knowledge portals. Instead, they have extended web sites; hence, most responses are based on university extended web sites. Thus, the study reports on one case of a knowledge portal and describes how “extended web sites” might fit as foundational knowledge portals. Since the study was limited in its sample size (ten universities), it has implications for generalisation of the research findings.

This paper provides a theoretical framework for designing an effective university knowledge portal and creates the awareness of the importance of knowledge portals in universities. Also, the paper fills a gap in the literature on knowledge portals, and clarifies the difference between a knowledge portal and a web site.

The purpose of this paper is, at first, to reveal the present concourse about barriers to coordination in government web then collect the dominant concourse about barriers to alignment along the web of governmental machinery from the perspective of Iranian practitioners and scholars. Strengthening the coordination of government machinery is one of the purposes of the Iranian Government, but one of the important influences on coordination in government is the attitudes and perceptions of governing elites.

This study combines the strengths of both the qualitative and quantitative research traditions. It entails a set of sequential steps which involve the generation of ideas about the research topics; a sample of statements representative of different views (dominant concourse) was selected from the 107 statements (present concourse) mentioned above based on a two-round Delphi technique.

The statements of this concourse are organized in two main categories: policy and administrative barriers. Researchers utilized the Delphi technique to identify the 73 most important statements concerning the diversity of opinion within the present concourse.

Generalization of findings is not a major concern of this study, and selection of the sample in this study is not based on random sampling.

The paper includes implications for improving coordination in the Iranian Government. The results of this study have implications for policymakers to reform the government machinery and design mechanism for better performance.

This paper fulfills an identified need to study solutions for removing barriers to coordination in government. It proposed e-government as one mechanism for removing these barriers and strengthening consensus in Iranian Government machinery.