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Article
Publication date: 1 February 1992

Keith Francis

Outlines the position of salespeople in the downfall of many TQM programmes. Examines training procedures in sales departments and suggests three reasons for deficiencies…

Abstract

Outlines the position of salespeople in the downfall of many TQM programmes. Examines training procedures in sales departments and suggests three reasons for deficiencies which are generally overlooked ‐ an assumption that the sales department already works to ensure that it meets customer expectations; fear revolving around the theory “if it works leave it alone”; the fact that many consultants are out of touch with modern theories about selling. Discusses the implementation of specific training techniques in the internal and external customer area. Suggests that sales and sales management training programmes related to a TQM environment should be specially written for the individual culture.

Details

Managing Service Quality: An International Journal, vol. 2 no. 2
Type: Research Article
ISSN: 0960-4529

Keywords

Article
Publication date: 1 March 1947

R.S. MORTIMER

It is now forty years since there appeared H. R. Plomer's first volume Dictionary of the booksellers and printers who were at work in England, Scotland and Ireland from

Abstract

It is now forty years since there appeared H. R. Plomer's first volume Dictionary of the booksellers and printers who were at work in England, Scotland and Ireland from 1641 to 1667. This has been followed by additional Bibliographical Society publications covering similarly the years up to 1775. From the short sketches given in this series, indicating changes of imprint and type of work undertaken, scholars working with English books issued before the closing years of the eighteenth century have had great assistance in dating the undated and in determining the colour and calibre of any work before it is consulted.

Details

Journal of Documentation, vol. 3 no. 2
Type: Research Article
ISSN: 0022-0418

Article
Publication date: 1 December 2018

Petros Kavassalis, Harald Stieber, Wolfgang Breymann, Keith Saxton and Francis Joseph Gross

The purpose of this study is to propose a bearer service, which generates and maintains a “digital doppelgänger” for every financial contract in the form of a dynamic…

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Abstract

Purpose

The purpose of this study is to propose a bearer service, which generates and maintains a “digital doppelgänger” for every financial contract in the form of a dynamic transaction document that is a standardised “data facility” automatically making important contract data from the transaction counterparties available to relevant authorities mandated by law to request and process such data. This would be achieved by sharing certain elements of the dynamic transaction document on a bearer service, based on a federation of distribution ledgers; such a quasi-simultaneous sharing of risk data becomes possible because the dynamic transaction document maintain a record of state in semi-real time, and this state can be verified by anybody with access to the distribution ledgers, also in semi-real time.

Design/methodology/approach

In this paper, the authors propose a novel, regular technology (RegTech) cum automated legal text approach for financial transaction as well as financial risk reporting that is based on cutting-edge distributed computing and decentralised data management technologies such as distributed ledger (Swanson, 2015), distributed storage (Arner et al., 2016; Chandra et al., 2013; Caron et al., 2014), algorithmic financial contract standards (Brammertz and Mendelowitz, 2014; Breymann and Mendelowitz, 2015; Braswell, 2016), automated legal text (Hazard and Haapio, 2017) and document engineering methods and techniques (Glushko and McGrath, 2005). This approach is equally inspired by the concept of the “bearer service” and its capacity to span over existing and future technological systems and substrates (Kavassalis et al., 2000; Clark, 1988).

Findings

The result is a transformation of supervisors’ capacity to monitor risk in the financial system based on data which preserve informational content of financial instruments at the most granular level, in combination with a mathematically robust time stamping approach using blockchain technology.

Practical implications

The RegTech approach has the potential to contain operational risk linked to inadequate handling of risk data and to rein in compliance cost of supervisory reporting.

Originality value

The present RegTech approach to financial risk monitoring and supervisory reporting is the first integration of algorithmic financial data standards with blockchain functionality.

Details

The Journal of Risk Finance, vol. 19 no. 1
Type: Research Article
ISSN: 1526-5943

Keywords

Book part
Publication date: 19 September 2015

Thomas Dienberg

“Being connected” is one of the key terms of Franciscan Spirituality. St. Francis decided not to become a hermit (although it always was a great temptation for him), but…

Abstract

“Being connected” is one of the key terms of Franciscan Spirituality. St. Francis decided not to become a hermit (although it always was a great temptation for him), but he lived within the world with the people, especially with the poor. He felt a deep connection with everything and everybody on earth. Nature for him was mother, sister, and brother. Therefore, he had to help creation and creatures, whether an animal, a tree, or a leper. Expressions of this deep connection are his demands and the Franciscan characteristics of (evangelical) poverty, being a minor friar in the brotherhood. Peace and the responsibility for creation or ecology for peace are essentials of this connectedness. Francis wanted to live in peace with everybody and tried to create peace wherever it was possible and necessary. St. Bonaventure laid emphasis especially on this aspect of the Franciscan way of life. For today that has consequences: a radical shift, a conversion toward life and peace-making, toward the poor, and the helplessness of creation. Being connected in this way also has consequences for a re-thinking of the common models of economy.

Details

Business, Ethics and Peace
Type: Book
ISBN: 978-1-78441-878-6

Book part
Publication date: 6 July 2016

Leah P. Hollis

This book has presented theoretically driven empirical research that confirms the impact of workplace bullying on the community college campus. Theoretical insights and…

Abstract

This book has presented theoretically driven empirical research that confirms the impact of workplace bullying on the community college campus. Theoretical insights and methods such as equal opportunity theory (Mithaug, 1996), Hochschild’s emotional labour (2003), McPhail’s culture management theory (2002), Bandura’s self-efficacy (1977), and theories on power (Goldblatt, 2007) provide a framework for these data. Further, social dominance theories, (Sidanius & Pratto, 1999) and employee disengagement theories (Samnani, Salamon, & Singh, 2014) give different lenses from which to consider bullying.

Theories provide solid backdrops, yet for those facing workplace bullying, there is nothing theoretical about the experience. The abuse is real and demoralizing; by the definition used throughout this book, bullying is escalating (Einarsen, 2003). In response to bullying, study respondents confirm filing EEO complaints, leaving the job, taking stress leave, and changing work schedules to find relief. The following scenarios provide an opportunity to reflect objectively on workplace bullying and its application to different community college constituencies.

The goal for each discussion is to find relief for the target, and develop recommendations to create a healthy environment. As one reflects on these scenarios, one also needs to consider: (1) A rationale reaction or strategy that is not informed by outrage, anger, or helplessness, (2) what resources can be or should be at the disposal of the target, and (3) what policies or legislations are available to assist the target. Readers should be encouraged to utilize the findings and data in this book and policy at their respective institutions to craft possible solutions. These scenarios are appropriate for those considering the nuances of workplace bullying and leadership in scholastic or practical arenas. Further, emerging leaders and graduate students can also consider solutions to workplace bullying.

Details

The Coercive Community College: Bullying and its Costly Impact on the Mission to Serve Underrepresented Populations
Type: Book
ISBN: 978-1-78635-597-3

Keywords

Book part
Publication date: 29 August 2018

Paul A. Pautler

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the…

Abstract

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and ideology of the FTC’s leaders, developments in the field of economics, and the tenor of the times. The over-riding current role is to provide well considered, unbiased economic advice regarding antitrust and consumer protection law enforcement cases to the legal staff and the Commission. The second role, which long ago was primary, is to provide reports on investigations of various industries to the public and public officials. This role was more recently called research or “policy R&D”. A third role is to advocate for competition and markets both domestically and internationally. As a practical matter, the provision of economic advice to the FTC and to the legal staff has required that the economists wear “two hats,” helping the legal staff investigate cases and provide evidence to support law enforcement cases while also providing advice to the legal bureaus and to the Commission on which cases to pursue (thus providing “a second set of eyes” to evaluate cases). There is sometimes a tension in those functions because building a case is not the same as evaluating a case. Economists and the Bureau of Economics have provided such services to the FTC for over 100 years proving that a sub-organization can survive while playing roles that sometimes conflict. Such a life is not, however, always easy or fun.

Details

Healthcare Antitrust, Settlements, and the Federal Trade Commission
Type: Book
ISBN: 978-1-78756-599-9

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Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination…

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Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Details

Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

Keywords

Book part
Publication date: 14 May 2003

Jonathan L Gifford

Abstract

Details

Flexible Urban Transportation
Type: Book
ISBN: 978-0-08-050656-2

Article
Publication date: 1 November 1994

Iain Gerrard, Keith Houghton and David Woodliff

The mathematical modelling of audit fees has emerged in research as onemeans by which the factors which explain the level and variability ofaudit fees can be examined…

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Abstract

The mathematical modelling of audit fees has emerged in research as one means by which the factors which explain the level and variability of audit fees can be examined. Existing literature shows that auditee size and complexity are major determinants of audit costs incurred by an auditee. Examines the power of these and other variables in explaining the variability of external audit fees for a sample of Australia′s largest listed companies and contributes to the existing literature by examining other potentially important factors which explain audit fees, some of which are unique to the present study. Reports results for the effect of: the presence of particular audit firms (for example, Coopers & Lybrand as opposed to say, Price Waterhouse); the extent of the level of internal audit in the auditee and; industrial classification of the auditee (for example, mining, manufacturing, retail, etc.). Results show that a very high proportion of reported audit fees can be explained by linear regression models, especially for certain auditors (for example, Peat Marwick, where over 93 per cent of the variability in fees can be explained by the model) and for certain industries (for example, the building industry, where over 90 per cent of variability is explained). Notes several limitations, especially those relating to measurement difficulties.

Details

Managerial Auditing Journal, vol. 9 no. 7
Type: Research Article
ISSN: 0268-6902

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Article
Publication date: 1 March 2007

Keith Brownlie

Keith Brownlie, group HR advisor at Informa, explains how a flexible‐benefit program reduced costs and brought unity and harmony to a post‐acquisition environment.

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Abstract

Keith Brownlie, group HR advisor at Informa, explains how a flexible‐benefit program reduced costs and brought unity and harmony to a post‐acquisition environment.

Details

Strategic HR Review, vol. 6 no. 3
Type: Research Article
ISSN: 1475-4398

Keywords

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