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To discuss the problem of cultural imperialism as it relates to human rights and to provide a framework for applying human rights to Library and Information Services (LIS) so as to respect diverse worldviews.

The chapter is theoretical in nature but also draws out important practical implications. The problem is described and addressed using the approach of philosophical ethics emphasizing moral pluralism. Political and moral theories are compared and lessons drawn from them for LIS practice.

Drawing on the work of philosopher Jacques Maritain (1949) as well as contemporary human rights theory, an understanding of human rights as pluralistic and evolving practical principles is developed. Using Maritain’s conception of human rights as a set of common principles of action, guidelines for applying human rights in ways that avoid cultural imperialism are provided.

The findings of this chapter should assist LIS professionals in understanding the relationship between human rights and cultural diversity. In addition, it gives professionals a framework for understanding and applying human rights in a ways that respects cultural diversity.

This chapter develops an original approach to applying human rights in a way that respects cultural diversity.

Librarians have been urged to emphasize social justice and human rights issues in their library mission, but they may find themselves challenged to provide additional services, such as access to legal information for those who cannot afford an attorney. Social justice services in libraries are seldom adequately funded and providing services in this area is labor intensive. In addition, there is an emotional intensity in library services for social justice that is often not considered in the initial enthusiasm of providing services in this area. Yet there seems to be no limit to the need. An interesting and useful perspective on how a public agency such as a library responds in circumstances of limited resources and unlimited demand can be found in the book Street-Level Bureaucracy: Dilemmas of the Individual in Public Service, by Michael Lipsky. In this perspective, lower level civil servants who interact directly with members of the general public exercise a level of discretion in the amount of services provided and how those services are administered. This chapter explores how this can generate tensions between more traditional library bureaucracy and social justice services, such as providing public access to justice resources in law libraries. However, the “street-level” response is evolving into a sustainability perspective as librarians embrace a more social justice–oriented outlook in library service planning.

To provide an introduction to concepts and resources that will be useful to library professionals learning about information ethics.

This paper argues for the importance of information ethics to twenty‐first century library professionals. It describes what various authors have said about how information ethics can be applied to the ethical dilemmas faced by library professionals.

In order to deal effectively with their ethical dilemmas, library professionals must have a good working knowledge of information ethics. Codes of professional ethics can help to provide such knowledge, but they are not sufficient. Courses on information ethics must be part of the education of information professionals. Such courses should provide library professionals with an understanding of ethical theories and how they apply to concrete practical cases. Such courses should also make explicit the connection between information ethics and the mission of the library professional.

This paper is not intended to provide an exhaustive list of publications on the topic of information ethics and library professionals.

This paper provides library professionals with a concise introduction to information ethics.

Contemporary adult readers' advisory aims to adhere to (what I term) a pure preference satisfaction model in which librarians provide nonjudgmental book recommendations that satisfy their patrons' aesthetic tastes rather than improve upon them. The purpose of this paper is to determine whether readers' advisors really ought to treat all such tastes as essentially benign, even when doing so may conflict with core commitments to diversity and social responsibility.

This paper utilizes a thought experiment to interrogate our intuitions regarding the practice of recommending recreational materials featuring marginalized protagonists. The author also draws on theoretical insights from feminist aesthetician A.W. Eaton's innovative work on taste in bodies to formulate argumentation addressing the ethical dilemma presented here.

Our reading tastes can, in fact, be oppressive, working to maintain unjust power relations that are often thought to be the product merely of bad beliefs. On the view advanced here, oppressive tastes function as real obstacles to collective self-governance because they systematically distort our judgments of the credibility, empathic accessibility, and fundamental worth of our fellow democratic citizens. Librarians' obligation to protect and promote democracy, therefore, provides practitioners with a crucial justification for recommending diverse books to all readers, even (and perhaps especially) those who actively disprefer them.

The paper illustrates how contemporary work in analytic (and specifically feminist) aesthetics can furnish LIS scholars with the intellectual resources to resolve political problems in the library. The author's analysis also lays the groundwork for further consideration of alternative ideals for readers' advisory that will capitalize on the service's educative and emancipatory potential.

The purpose of this paper is to evaluate characters and scenarios reflecting varied lesbian, gay, bisexual, and transgender (LGBT) identities in fiction in two library acquisitions platforms: a traditional library vendor (Coutts’ OASIS) and a freely available platform for self-published eBooks (Smashwords).

Using intersectionality as an approach, 200 LGBT fiction titles were examined in OASIS and in Smashwords with the goal of assessing the characters and scenarios represented. The hypothesis was that Smashwords’s titles, because they were self-published, would include more variety.

The titles in both platforms were roughly similar, with a pronounced focus on white gay males.

This research relied on limited metadata provided in each system. Additional research should evaluate the quality of the titles and the nature of the publishers.

Although the Smashwords eBook platform provides access to eBooks, a convenient way to consume genre fiction, the titles available do not represent more diverse LGBT identities than the titles available through a traditional library vendor platform, OASIS.

As libraries struggle with practical implications for selecting materials representing varied viewpoints, the question of self-published or indie eBooks has emerged as a potential option for providing these perspectives. The findings of this study indicate, however, that instead of reflecting a more diverse readership, the sample of Smashwords LGBT fiction eBooks examined largely resembles the materials that a library vendor provides.

Multidisciplinary business process management (BPM) research can reap significant impact. We can particularly benefit from incorporating accounting concepts to address some of the key BPM challenges, such as value-creation and return on investment of BPM activities. However, research which addresses a relationship between BPM and accounting is scarce. The purpose of this paper is to provide a detailed synthesis of the current literature that has integrated accounting aspects with BPM. The authors profile and thematically describe existing research, and derive evidence-based directions to guide future research.

A multi-staged structured literature review approach to search for the two broad themes, accounting and BPM, supported by NVivo (to manage the papers and the coding and analysis processes) was designed and followed.

The paper confirms the dearth of work that ties the two disciplines, despite the synergetic multidisciplinary results that can be attained. Available literature is mostly from the management accounting perspective and relates to describing how performance management, in particular performance measurement, can be applicable to process improvement initiatives together with tools such as activity-based costing and the balanced scorecard. There is a lack of research that examines BPM in relation to any financial accounting perspectives (such as external reporting). Future research directions are proposed together with implications for practitioners with the findings of this structured literature review.

The paper provides a detailed synthesis of the existing literature on the nexus between accounting and BPM. It summarizes the implications for practitioners and provides directions for future research by identifying key gaps and opportunities with a sound contextual basis for extension and new work.

Effective literature reviews create strong foundations for future research and accumulate the otherwise scattered knowledge into a single place. This is the first structured literature review that provides a detailed synthesis of the research that ties together the accounting and BPM disciplines, providing a basis for future research directions together with implications for practitioners.