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Article
Publication date: 21 April 2020

Tattoos and unfavorable treatment among employees in the hospitality industry

Michael J. Tews and Kathryn Stafford

As employers are purportedly becoming more receptive to tattoos, the question arises whether tattooed employees are nonetheless subject to unfavorable treatment. In this…

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Abstract

Purpose

As employers are purportedly becoming more receptive to tattoos, the question arises whether tattooed employees are nonetheless subject to unfavorable treatment. In this light, the purpose of this paper is to examine the impact of different tattoo characteristics on four outcomes: annual earnings, fair interpersonal treatment from supervisors, perceived discrimination and perceived overqualification. The specific tattoo characteristics were tattoo number, visibility and content.

Design/methodology/approach

Survey data from a sample of 162 tattooed hospitality employees were obtained from a Qualtrics research panel and analyzed using regression.

Findings

The results demonstrated that employees with a greater degree of dark tattoo content (content of a more threatening and intimidating nature) received less favorable treatment, as demonstrated by significant relationships with fair interpersonal treatment, perceived discrimination and perceived overqualification. Tattoo number was related to increased perceived discrimination and perceived overqualification. At the same time, tattoo number was related to increased annual earnings, signaling a benefit.

Research limitations/implications

Measures of tattoo characteristics and workplace outcomes were collected in a single survey. An analysis of data collected at different points would potentially provide a more definitive test of cause and effect.

Practical implications

On one front, organizations should establish grooming policies that specify what is acceptable with respect to tattoos. To help minimize personality-related tattoo stereotypes from influencing hiring decisions, organizations could use personality assessments to make the hiring process more objective. Moreover, diversity training could address tattoo-related stereotypes, bias and prejudice.

Originality/value

Even though prior studies have demonstrated that tattooed people are viewed as less suitable for employment, research focused on the relationship between tattoos and actual discrimination has been limited. The results from this study highlight that employees with tattoos may still be subject to maltreatment, despite the mainstreaming of tattoos.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/IJCHM-08-2019-0712
ISSN: 0959-6119

Keywords

  • Tattoos
  • Workplace discrimination
  • Hospitality employees
  • Fair interpersonal treatment

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Article
Publication date: 25 December 2020

Fun in the workplace and employee turnover: is less managed fun better?

Michael J. Tews, Phillip M. Jolly and Kathryn Stafford

Despite previous research indicating that fun in the workplace has favorable outcomes, the effect of fun on turnover has not been definitively determined. The present…

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Abstract

Purpose

Despite previous research indicating that fun in the workplace has favorable outcomes, the effect of fun on turnover has not been definitively determined. The present study analyzed the direct effects on turnover of three dimensions of fun: fun activities, coworker socializing and manager support for fun, and the moderating influence of managed fun (e.g. whether fun is perceived as contrived).

Design/methodology/approach

Logistic regression was used to analyze the fun in the workplace-turnover relationship with a sample of 491 hourly associates from 141 stores of a US national retailer. Data on the fun were obtained through surveys that were paired with turnover data collected six months afterward from corporate records.

Findings

Fun activities were only found to be associated with a lower turnover when employees perceived fun as less managed. When employees perceived fun as more managed, fun activities had no effect on turnover. Coworker socializing was associated with a lower turnover when fun was perceived as less managed and higher turnover when fun was perceived as more managed.

Research limitations/implications

As the data were obtained from employees from one organization, further research would be valuable with additional samples to substantiate the generalizability of the results.

Practical implications

Given the challenge of turnover and the increasing prevalence of efforts to promote fun in the workplace, organizations should allow fun activities to be less managed (and thus more organic) to help reduce turnover.

Originality/value

While previous research has addressed managed/less managed fun in qualitative research, the present study represents the first investigation to examine this aspect of fun in the workplace from a quantitative perspective and to examine its relationship with employee turnover.

Details

Employee Relations: The International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/ER-02-2020-0059
ISSN: 0142-5455

Keywords

  • Fun in the workplace
  • Managed fun
  • Employee turnover
  • Retention
  • Retail employees

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Article
Publication date: 24 July 2020

Turnover among young adults in the hospitality industry: examining the impact of fun in the workplace and training climate

Michael J. Tews, Ankie Hoefnagels, Phillip M. Jolly and Kathryn Stafford

As a step toward more firmly establishing factors to promote retention among younger employees in the hospitality industry, this study aims to focuses on fun in the…

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Abstract

Purpose

As a step toward more firmly establishing factors to promote retention among younger employees in the hospitality industry, this study aims to focuses on fun in the workplace (fun activities, manager support for fun and coworker socializing) and training climate (organizational support, manager support and job support) as potential antecedents of turnover in a European context.

Design/methodology/approach

Logistic regression was used to analyze the impact of fun and training climate on turnover with a sample of 902 employees from Belgium, Germany and The Netherlands. Data on fun and training climate were obtained through surveys, which were paired with turnover data from organizational records.

Findings

With respect to fun in the workplace, group-level manager support for fun and coworker socializing were significantly related to turnover, but not fun activities. With respect to training climate, individual-level job support was significantly related to turnover, but not organizational support and manager support.

Research limitations/implications

As the data were obtained from employees from one organization, further research would be valuable with additional samples to substantiate the generalizability of the results.

Practical implications

Given the challenge of turnover, organizations should foster informal aspects of fun in the workplace and learning opportunities to promote retention.

Originality/value

The study examined the fun–turnover relationship in a context outside of the USA where previous fun–turnover research has been conducted, and it examined fun relative to training climate, which has not been studied heretofore. This study also investigated group- and individual-level effects of both fun and training climate on turnover.

Details

Employee Relations: The International Journal, vol. 43 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/ER-11-2019-0432
ISSN: 0142-5455

Keywords

  • Employee turnover
  • Fun in the workplace
  • Training climate
  • Low-skill/low-pay work

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Article
Publication date: 7 October 2019

The dark side? Fun in the workplace and unwanted sexual attention

Michael J. Tews, Kathryn Stafford and Phillip M. Jolly

The purpose of this paper is to examine whether fun in the workplace inadvertently leads to greater incidences of unwanted sexual attention. Specifically, this research…

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Abstract

Purpose

The purpose of this paper is to examine whether fun in the workplace inadvertently leads to greater incidences of unwanted sexual attention. Specifically, this research examined the relationship between three dimensions of fun and unwanted sexual attention – fun activities, coworker socializing and manager support for fun.

Design/methodology/approach

Multiple regression was used to analyze survey data from three Qualtrics business panels.

Findings

Fun activities were related to greater incidences of unwanted sexual attention, while manager support for fun was related to fewer instances. With respect to fun activities, mandatory attendance and holding the activities on nights and weekends were associated with further increased unwanted sexual attention. The presence of non-employees during activities was associated with fewer incidences.

Research limitations/implications

The data on fun in the workplace and unwanted sexual attention were obtained at one point in time. Future research would be valuable that obtains data collected at multiple points in time to more fully substantiate cause-and-effect relationships.

Practical implications

Employers may seek to foster a climate in which managers encourage employees to have fun on the job as well as one that explicitly focuses on preventing sexual harassment. Curbing unwanted sexual attention during fun activities may be facilitated by involving non-employees, refraining from holding activities at night and on weekends and keeping employee participation voluntary.

Originality/value

From the perspective of fun in the workplace, this research has demonstrated fun activities may have unintended, adverse consequences. From the perspective of sexual harassment, this research has identified antecedents not typically be considered to be contributing factors of unwanted sexual attention.

Details

Employee Relations: The International Journal, vol. 41 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/ER-06-2018-0165
ISSN: 0142-5455

Keywords

  • Sexual harassment
  • Fun in the workplace
  • Unwanted sexual attention

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Book part
Publication date: 1 January 2001

Using a household sampling frame to study family businesses: The 1997 national family business survey

Ramona K.Z. Heck, Cynthia R. Jasper, Kathryn Stafford, Mary Winter and Alma J. Owen

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Details

Databases for the Study of Entrepreneurship
Type: Book
DOI: https://doi.org/10.1016/S1074-7540(00)04007-1
ISBN: 978-0-76230-325-0

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Book part
Publication date: 1 January 2001

List of contributors

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Details

Databases for the Study of Entrepreneurship
Type: Book
DOI: https://doi.org/10.1016/S1074-7540(00)04000-9
ISBN: 978-0-76230-325-0

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Article
Publication date: 1 April 2004

Women home‐based business owners: insights from comparative analyses

Karyn Loscocco and Andrea Smith‐Hunter

Recent research on women business owners de‐emphasizes home‐based business ownership, despite the fact that home‐based ownership is on the rise. This study uses data from…

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Abstract

Recent research on women business owners de‐emphasizes home‐based business ownership, despite the fact that home‐based ownership is on the rise. This study uses data from the Upstate New York Small Business Project to compare women engaged in home‐based businesses to their counterparts, who locate their businesses outside the home. The results indicate that the women engaged in home‐based business ownership experience less work to family conflict than their counterparts. Yet their businesses enjoy less economic success than those run by their non‐home‐based counterparts. This suggests that home‐based ownership may be a good option only for women who do not have strong financial needs.

Details

Women in Management Review, vol. 19 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/09649420410529870
ISSN: 0964-9425

Keywords

  • Women
  • Corporate ownership
  • Homeworking
  • Entrepreneurialism
  • Family
  • Economic growth

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Book part
Publication date: 1 January 2001

Introduction

Jerome A. Katz

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Abstract

Details

Databases for the Study of Entrepreneurship
Type: Book
DOI: https://doi.org/10.1016/S1074-7540(00)04001-0
ISBN: 978-0-76230-325-0

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Article
Publication date: 13 August 2018

Spiritual abuse in Christian faith settings: definition, policy and practice guidance

Lisa Oakley, Kathryn Kinmond and Justin Humphreys

A previous publication in this journal reported the findings of a 2013 survey into people’s experiences of membership of a Christian church in the UK (author citation…

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Abstract

Purpose

A previous publication in this journal reported the findings of a 2013 survey into people’s experiences of membership of a Christian church in the UK (author citation removed for the purposes of review). A major finding of this survey was that many people said they had been “harmed” by their experience with some labelling it as “Spiritual Abuse” (SA). Respondents in the 2013 study also stressed the importance of developing safeguarding policy and practice in this area. The purpose of this paper is to explore the findings of a more extensive survey conducted in 2017 which aims to identify people’s understanding of SA some four years after the initial work and within a context of some discussion and uncertainty around the term itself. The study also aims to assess the current status of safeguarding policy and practice in SA perpetrated against individuals in the Christian church in the UK. A secondary aim of the study is to ascertain how far understandings, policy and practice have developed since the initial survey was conducted. It is emphasised that the authors do not assert that SA is perpetrated solely in the Christian church. However, as this is their personal religious background it is the focus of this work.

Design/methodology/approach

A mixed methods online survey of Christians, Church attendees and members of Christian organisations was conducted in 2017. Data were analysed using descriptive statistics, inductive thematic and content analysis.

Findings

A clear definition of SA is required. There is an ongoing need to develop policy and practice in the area of SA in order to respond effectively to those who have these harmful experiences.

Research limitations/implications

This work has been conducted within the Christian faith community and thus, represents only this faith context. Accordingly, it is research with a specific group. The work would usefully be expanded to other faith contexts.

Practical implications

People are still being harmed by experiences in the Christian church. Safeguarding policy and practice in the area of spiritual abuse needs to be developed in the immediate future.

Social implications

Those working in statutory agencies, faith and community contexts need to develop an understanding of SA.

Originality/value

This is the largest survey conducted on the topic of SA in the Christian faith to date in the UK.

Details

The Journal of Adult Protection, vol. 20 no. 3/4
Type: Research Article
DOI: https://doi.org/10.1108/JAP-03-2018-0005
ISSN: 1466-8203

Keywords

  • Practice
  • Policy
  • Faith
  • Abuse
  • Christianity
  • Spiritual

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Article
Publication date: 11 May 2012

Group‐work therapeutic engagement in a high secure hospital: male service user perspectives

Kathryn Mason and Joanna R. Adler

This paper aims to discuss a service user perspective of factors that influence engagement in therapeutic group‐work within a high secure hospital environment.

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Abstract

Purpose

This paper aims to discuss a service user perspective of factors that influence engagement in therapeutic group‐work within a high secure hospital environment.

Design/methodology/approach

An opportunistic sample of 11 male service users were interviewed, using a semi‐structured protocol. This was underpinned by social and psychological factors highlighted within the literature, and concepts drawn from the Health Belief Model (HBM). In accordance with service‐user led initiatives, interview questions were open‐ended, designed to invite and encourage exploration of themes through general discussion. Research findings were analysed through an interpretative phenomenological analysis (IPA) approach to identify emergent themes of apparent influence. Themes were identified, and were categorised into emergent themes and related sub themes. Emergent themes were then considered in relation to the theories and concepts that underpinned and connected them.

Findings

It was found that the most substantial theme was culture of the environment, closely linked to the concepts of choice, which stem from and are greatly influenced by culture. Participants highlighted additional influential areas, namely relationships, trust, motivation, group‐work content and expected outcomes.

Originality/value

Given the complexities of need presented by service users within high secure settings, professionals recognise a range of approaches and treatment modalities incorporating individual therapy, occupational and vocational engagement and therapeutic group‐work. It is specifically service users' views of engagement in such group‐work that is considered within this paper.

Details

The British Journal of Forensic Practice, vol. 14 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/14636641211223657
ISSN: 1463-6646

Keywords

  • Engagement
  • Therapeutic group work
  • Service user views
  • High security hospital environment and culture
  • Health belief model
  • Health services
  • Service delivery
  • Medical treatment

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