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Article
Publication date: 10 July 2017

Kathryn Simons Davis, Mayoor Mohan and Steven W. Rayburn

This paper aims to develop an understanding of key variables for designing and marketing healthcare services for immigrant consumers – widely considered a vulnerable…

Abstract

Purpose

This paper aims to develop an understanding of key variables for designing and marketing healthcare services for immigrant consumers – widely considered a vulnerable consumer group.

Design/methodology/approach

Data collected from 277 participants was analyzed using ANOVA models and mean score comparisons.

Findings

Differences based on immigrant status and acculturation level are identified. Differences between immigrant acculturation levels based on service quality dimensions are also revealed.

Research implications

This research indicates that acculturation-based studies are insightful and finds that immigrants’ service responses do not mirror those of native respondents in healthcare services.

Practical and social implications

This research highlights key nuances within immigrant populations that hold significant implications for service providers. Culturally appropriate service design and marketing can enhance service utilization by the target population.

Originality/value

This study focuses on the healthcare service experiences of immigrant populations and application of this information to service design.

Details

Journal of Services Marketing, vol. 31 no. 4/5
Type: Research Article
ISSN: 0887-6045

Keywords

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Book part
Publication date: 23 September 2013

Kathryn J. Lively

To determine how the correlational structure of emotion differs for individuals age 60 and above, compared to those under age 60, and to discuss the profound implications…

Abstract

Purpose

To determine how the correlational structure of emotion differs for individuals age 60 and above, compared to those under age 60, and to discuss the profound implications these differences may have for the experience and management of emotion.

Design/methodology/approach

Structural equation modeling and shortest path analysis of emotion items from the General Social Survey (GSS)’s (1996) emotions module.

Findings

Some positive and negative emotion pairs are more distant for individuals over age 60, while others are in fact closer. This variability leads to differences in available shortest paths between emotions, especially when emotional transitions require segueing through intermediary feelings. The segueing emotions most readily available to those over 60 are limited to the poles of affective meaning, whereas those used by ones under age 60 are more variable. The majority of negative emotions are more tightly correlated, whereas the majority of positive emotions are less so, among those over age 60.

Research limitations/implications

Although the measures are limited to 18 of the 19 emotions recorded by the GSS, and are based on self-report data regarding feelings felt over a period of seven days, these results suggest that attempts at intrapersonal and interpersonal emotion management may differ depending up the age of the actor/object.

Originality/value

Addresses the need for more nuanced analyses of emotional experience that goes moves beyond simple frequencies. Also suggests potential bridges between sociological and psychological approaches to the study of emotion.

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-78190-976-8

Keywords

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Book part
Publication date: 19 August 2016

Andrew S. Fullerton, Michael A. Long and Kathryn Freeman Anderson

Research on the social determinants of health demonstrates that workers who feel insecure in their jobs suffer poorer health as a result. However, relatively few studies…

Abstract

Research on the social determinants of health demonstrates that workers who feel insecure in their jobs suffer poorer health as a result. However, relatively few studies have examined the relationship between job insecurity and illegal substance use, which is closely related to health. In this study, we develop a theoretical model focusing on two intervening mechanisms: health and life satisfaction. Additionally, we examine differences in this relationship between women and men. We test this model using logistic regression models of substance use for women and men based on longitudinal data from the National Survey of Midlife Development in the United States. The results indicate that job insecurity is associated with a significantly higher probability of illegal substance use among women but not men. We interpret this as further evidence of the gendering of precarious employment. This relationship is not channeled through health or life satisfaction, but there is evidence that job insecurity has a stronger association with illegal substance use for women with poorer overall health.

Details

Research in the Sociology of Work
Type: Book
ISBN: 978-1-78635-405-1

Keywords

Content available
Book part
Publication date: 19 December 2017

Karin Klenke

Abstract

Details

Women in Leadership 2nd Edition
Type: Book
ISBN: 978-1-78743-064-8

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Book part
Publication date: 15 December 2016

Abstract

Details

The Future of Library Space
Type: Book
ISBN: 978-1-78635-270-5

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Abstract

Details

Women in Leadership 2nd Edition
Type: Book
ISBN: 978-1-78743-064-8

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Book part
Publication date: 8 August 2017

Abstract

Details

Emotion in the Library Workplace
Type: Book
ISBN: 978-1-78743-083-9

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Book part
Publication date: 1 June 2018

Abstract

Details

Project Management in the Library Workplace
Type: Book
ISBN: 978-1-78754-837-4

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Book part
Publication date: 17 December 2008

Kathryn J. Lively, Brian Powell, Claudia Geist and Lala Carr Steelman

Despite advocacy for greater dialogue between social psychologists and family scholars, there has been little cross-fertilization between the two. One exception is in the…

Abstract

Despite advocacy for greater dialogue between social psychologists and family scholars, there has been little cross-fertilization between the two. One exception is in the area of equity theory. We address how advances in equity theory and in family research each have even greater capacity to enrich the other. We do so by using the 1996 General Social Survey, 1992–1994 National Survey of Family and Households, and 2002 International Social Survey Programme to explore the relationship between emotion and perceived inequity in the family. We summarize key findings as a prelude to future scholarship in the United States and globally.

Details

Justice
Type: Book
ISBN: 978-1-84855-104-6

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Article
Publication date: 27 February 2007

Kathryn T. Cort, David A. Griffith and D. Steven White

The aim is to gain an increased understanding of the factors motivating managers toward internationalizing their firms.

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5706

Abstract

Purpose

The aim is to gain an increased understanding of the factors motivating managers toward internationalizing their firms.

Design/methodology/approach

Attribution theory is employed in this study. Building upon the internationalization literature, an attribution model of internationalization is developed. A model of the influence of causal factors (i.e. uniqueness of offering, financial resources and competitive pricing) on a cognitive psychological consequence (i.e. expectations of success) and resulting behavioral consequence (i.e. international success) is examined in a sample of 152 managers of US‐based professional service firms through structural equation modeling.

Findings

The results, supporting the proposed model, suggest that attribution theory can provide a new lens through which greater insights into managerial mindsets driving the internationalization process can be gained.

Originality/value

This study provides new theoretical insights for international marketing academics as well as practical advice for those involved in the practice of international marketing.

Details

International Marketing Review, vol. 24 no. 1
Type: Research Article
ISSN: 0265-1335

Keywords

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