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Publication date: 1 August 1994

Kathie Vestal and Roy Massey

Examines the growing use of “work transformation” or processre‐engineering techniques in health‐care organizations. Identifies howpressures on funding and increased expectations…

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Abstract

Examines the growing use of “work transformation” or process re‐engineering techniques in health‐care organizations. Identifies how pressures on funding and increased expectations are forcing health‐care organizations to adopt radical solutions in their search for lower costs and improved quality of care. Also examines the experience of a number of organizations, and highlights some of the risks involved in taking these approaches.

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