Search results

The Industry 4.0 revolution (I4.0) brings significant transformations in the travel and tourism industry. Advanced technologies like virtual reality, automation and robotics have paved the way for ‘seamless travel’. The educators are also under pressure to upgrade the curriculum to impart such skills among students, but suitable teaching methods shall also be required. Such practices include event-based education, interdisciplinary collaboration, teamwork, presentation skills and many other adaptative techniques. Hackathons, an essential part of ‘event-based education’, can support the I4.0 paradigm for Industry and academia. This study analyses six hackathons organised by Industry and academic institutions to explore how they contributed to solving the Industry's problems and imparting I4.0 skills among students.

Modelling is a research methodology that has received little academic attention since it began to be formulated in the 1970s. On the spectrum of clean language interviewing (CLI) applications described in Chapter 1, the most sophisticated is modelling, and especially modelling that takes place in real time during the interview.

This chapter defines what we mean by ‘a model’ and ‘modelling’ and explains how they are related to CLI. We situate the chapter by recounting how modelling became linked to CLI. To conclude we consider some of the methodological challenges faced by both the interviewee and interviewer involved in a modelling research project.

We also explain how interviewee metaphors discussed in Chapter 3 can support the modelling process. Much of the modelling that takes place during an interview resides in the background of the interaction. To illustrate modelling we provide an annotated transcript of a symbolic modelling interview that uses clean language to model the skill of ‘knowing what is essential’.

Purpose – To provide pre-service and in-service teachers with a framework for using formative assessments to inform their literacy instructional practices.

Design/methodology/approach – Assessment as inquiry is a cyclical problem-solving stance that can be applied to instructional decision making in the classroom.

Findings – Teachers are urged to keep six design features in mind when creating formative assessments and analyzing the data gathered from them.

Practical Implications – This chapter is a helpful resource for teachers when evaluating their uses and analysis of classroom literacy assessments.

Originality/value – Teachers who apply the information in the chapter will gain a deeper understanding of each student's developing levels of literacy knowledge, skills, strategies, and dispositions. This information will facilitate a teacher's ability to better meet the needs of all students in his or her classroom.

In a largely exploratory study, the authors investigate: how do managers’ experiences with exogenous hazards (e.g., natural disaster risk) affect their identification of those hazards as salient to the firm? This analysis is based on an international survey of 575 managers across 18 disaster-prone countries. The authors examine whether and how locational hazard risk and managerial experience influence the identification of natural disaster risk as an important firm issue. The authors find that locational natural hazard risk, and direct and indirect experience with natural disasters, increases the likelihood that managers’ will identify firm-specific natural disaster risk as an important firm issue. In addition, the authors also find that managers are likely to identify natural hazards as a threat when natural hazard risk is high and when managers have experience in natural disasters that directly affected their businesses.

A central focus of Sustainable Development Goal 16 is to ‘Significantly reduce all forms of violence and related death rates everywhere’. This chapter explores the magnitude of this task, focussing on the persistence – and in some cases intensification – of stark differences both within and between societies around the world in the level of suffering and death imposed by ‘ordinary’ violence in the streets and homes. These differences dramatically shape the lived experience of people on different sides of what I call the ‘violence divide’. At the extreme, they produce rates of violent death that are over 200 times higher in the most dangerous countries than in the least. These disparities are both a consequence and a cause of failures of sustainable and equitable development. They are sharpest and most consequential between parts of the global South and most of the advanced industrial societies, but they also appear in stark relief within some advanced societies, most notably the United States, reflecting broader, enduring inequities that are only weakly challenged, if at all, in the current political climate. Reducing these fundamental disparities in life and death will require moving well beyond the relatively minor criminal justice reforms and limited prevention efforts that often dominate national and international dialogue, to grapple seriously with the structural forces that breed them.

This chapter provides the foundation for the book. The objective of this chapter is to outline the theme of the book and to provide the context for the chapters that follow. Disaster recovery is a challenge for governments and for affected communities, families, and individuals. It is a challenge, because recovery from catastrophic disasters can be much more complicated and elusive than what can be addressed by national and international aid organizations given the time and other resources. The short literature review provides the research context, and the overview of the book describes each of the chapters briefly.

This article examinees how vulnerability operates within the intimate economy in Hong Kong’s prominent entertainment district of Wanchai. Best known in its portrayal of The World of Suzie Wong, Wanchai’s historicity is anchored in a legacy of colonialism, orientalist imagination, and Western militarization. Presently, the area continues to cater to Western expatriate men, foreign travellers and the US Navy. An influx of Southeast Asian migrant domestic workers to Hong Kong in recent decades has led to the rise of new intimate relationships fostered in the bar district. While Wanchai is renowned as a red-light district celebrating white Western masculinity, a complex portrait emerged after a year of ethnographic fieldwork observing the intimate exchanges between Western expatriate men and Southeast Asian migrant domestic workers, as two groups who are positioned on opposite ends of the city’s socioeconomic spectrum. Contrary to recurrent portrayals of female victimhood in commercialized sex industries, this article illustrates how other experiences of vulnerability, particularly those of the Western male expatriate partner, also deserve critical attention. By exploring the decommercialized transactions within Wanchai’s intimate economy, this piece demonstrates how the intimate relations forged between Western expatriates and Southeast Asian migrants can help negotiate longstanding gendered relations of power and shared senses of structural precarity.

Purpose – This study draws on conflict management literature to examine service recovery by service organizations and its effect on the important marketing outcomes of customer perceptions of service quality (satisfaction, trust, attribution/praise, and value) which influences customer retention rate (loyalty) and thus firm profitability.Design/methodology – Data from 412 banking customers are first employed to test the study’s model, and the results are subsequently cross-validated using a sample of 421 health-care customers.Findings – In services marked by moderate to low customer contact (i.e., task oriented) such as banking, effective conflict management tends to increase customer satisfaction, trust, and perceived customer value. It also has a positive effect on customer loyalty, albeit mediated by the above three variables. However, in high contact service contexts (i.e., personal oriented) like health care, conflict management seems to have relatively weak direct and indirect effects on customer loyalty.Research limitations/implications – The single country (Malaysian) origin of the present study’s data suggests the need for corresponding research in a Western context, where customers likely have different service expectations. Additionally, the research scope could be extended to focus on the relational nature of conflict management (the way in which a conflict is framed and resolved) in service recovery and how this moderates the relationship between perceived service quality and customer loyalty. The bi-industry approach taken in this research could also be extended to other low- and high-contact service sectors.Practical implications – Service organizations may benefit from training their employees on conflict management, honing skills in sensing and halting potential customer conflicts, and instituting a rapid and procedurally robust conflict resolution mechanism.Value/originality – This research is the first to examine firm’s conflict management across two service sectors. It contributes to theory by situating conflict management at the crux of the service failure/recovery relationship quality debate and underlining its relevance for a range of desired outcomes namely, customer satisfaction, customer trust, customer value attribution or customer praise, and customer loyalty.