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This paper aims to investigate cyber security awareness of the staff of Estonian libraries and gives an overview why libraries could be a target of cyber attacks and why librarians need cyber security at first place.

The data used in this paper is based on a review of relevant literature to provide an overview of the concept of cyber security, and the results of the original online survey created by the paper’s author, conducted among Estonian librarians. The online questionnaire was developed using the world-recognised human aspects of information security questionnaire (HAIS-Q), which is based on the knowledge-attitudes-behaviour (KAB) methodology. A total of 388 completed questionnaires were returned from employees of academic, specialised, public and school libraries. The results are interpreted on the basis of descriptive statistics and Kruger and Kearney approach.

The final score of library employees is 86, which is classified as good, but based on the result, two focus areas need more attention than previously, which are the use of devices and prevention and handling of incidents.

The cyber behaviour of library employees has not been widely studied in the world using HAIS-Q and KAB models, and to the best of the authors’ knowledge, no research has been previously carried out in the Estonian library context into cyber security awareness.

The purpose of this paper is to find out how much the purchasing and lending of individual electronic books really cost. Additionally, this paper investigates which kind of approach would be cheaper and less time-consuming for library staff as well as library patrons – purchase or short-term loan.

This study was conducted at the Tallinn University of Technology (TalTech) Library. This is the only university library in Estonia where the Ebook Central platform is adapted on a large scale. For background information, all statistical data of expenditures and average prices of purchases and short-term loans during April 2013 and December 2018 were calculated and analysed. Through a case study, the time-driven activity-based costing (TDABC) method was used – all activities related to acquisition and lending of eBooks were identified, recorded in detail and analysed. More specifically, the study concerned eBooks offered in the Ebook Central platform and covered purchasing and short-term loan processes, such as receipt of order request, communication with the patron (if necessary) making a purchase or short-term loan, and feedback to the patron.

While analysing the results, it appeared there are many additional activities libraries can avoid during the eBook short-term loan process compared to purchasing. As a normality in TalTech library, purchase is always followed by a cataloguing process which increases the time and cost of this process in turn. On the basis of the current study, it can be said that short-term loan is a cheaper way to use eBooks; many activities related to the short-term loan of eBooks take remarkably less staff time and financial resources than eBooks acquisition/purchasing activities. When analysing the literature reviewed as well as collected statistical data, the problem may arise when the decision-maker librarian is not experienced, professional or long-sighted enough to understand the future behaviour of the patron or the usage of the specific eBook. When the usage reaches a certain point, it becomes an indicator of continuing future usage and so it makes sense to purchase the eBook, as the library pays no further charges once an eBook is owned.

Most studies reviewed by the author are based on the statistical data collected about expenditure, costs, usage, cost-per-use, etc. of short-term loans and purchases. While acquisitions costs, average cost per acquired item per year and cost per usage are easy to identify, it has been difficult to measure associated costs of acquisition, cataloging and circulation. The TDABC methodology seems to be one of the best tools for understanding cost behaviour and refining a cost system for university libraries. Based on the information known to the author, there is no study carried out using the TDABC methodology for analysing costs of eBook programmes.

This article surveys why libraries are vulnerable to social engineering attacks and how to manage risks of human-caused cyber threats on organizational level; investigates Estonian library staff awareness of information security and shares recommendations concerning focus areas that should be given more attention in the future.

The data used in this paper is based on an overview of relevant literature highlighting the theoretical points and giving the reasons why human factor is considered the weakest link in information security and cyber security and studying how to mitigate the related risks in the organisation. To perform the survey, a web questionnaire was designed which included 63 sentences and was developed based on the knowledge-attitude-behaviour (KAB) model supported by Kruger and Kearney and Human Aspects of Information Security Questionnaire (HAIS-Q) designed by Parsons et al.

The research results show that the information security awareness of library employees is at a good level; however, awareness in two focus areas needs special attention and should be improved. The output of this study is the mapping of seven focus areas of information security policy in libraries based on the HAIS-Q framework and the KAB model.

The cyber awareness of library employees has not been studied in the world using HAIS-Q and KAB model, and to the best of the authors’ knowledge, no research has been previously carried out in the Estonian library context into cyber security awareness.

The current article aims to give an overview of how the new cost accounting models, such as activity‐based costing (ABC) and time‐driven activity‐based costing (TDABC) are researched and adapted by university libraries, focusing on the methods used for measuring work time allocation as well as on the strengths and weaknesses of both models.

The data used in this paper are based on reviewing and summarizing of relevant studies which were conducted in libraries inspired by the ideas of modern theoretical considerations and treatments relating to cost accounting and costing, originally developed for industry and private sector organizations.

The implementation of cost accounting systems in libraries has historically been treated as a technical innovation rather than an organizational or management innovation. The most important consideration is that librarians are not machines, which can be set at a given speed and expected to produce a uniform product. It turns out that the results of such research are largely affected by what methods are used to identify the time spent on activities and how well the management of libraries or researchers were able to explain to the staff the necessity for such research.

Besides the articles published so far dealing with the implementation of ABC and TDABC in libraries, no research or surveys focus on these issues from the perspective of employees.

The purpose of this paper is to focus on the history and new developments of the optimization and analysis of acquisitions costs. More specifically, the acquisition cost and time optimization methods studied concern primarily print format books. Though e-books have begun to be developed more and more, the print format books – both scientific books and textbooks – are still very important for university libraries and continue to pour into acquisition activities.

The data used in this paper are based on a review of relevant literature to provide an overview of the different concepts of the budget allocation and cost accounting methods suitable for the optimizing cost and time of the acquisition process. Different methods are described via reviewing example studies.

On the basis of the current study, it can be said that the acquisitions procedure is more labor-intensive than any other library procedure both historically and nowadays. Nonetheless, the routines of acquisitions have been fairly well fixed over the years and constantly have searched for new ways to reduce costs. The most popular methods to control the acquisitions budget have been centralized and cooperative acquisitions, using vendors for acquiring library materials, customer-based acquisitions, and price indexes. New costing methods described, like activity-based costing and time-driven activity-based costing methodologies seem both to be the best tools for understanding acquisitions cost behavior and for refining a cost system for university libraries.

This paper raises a perspective in library acquisitions management that has not been dealt with before. Namely, it explores how the library materials selection moved from intrinsic wisdom of bookish librarians and “just in case” inventory model to “purchase by customer suggestion” model. In addition, how libraries moved from acting on the basis of guesses to examine the cost breakdown of the acquisitions-related activities in a library.

The purpose of this paper is to mainly find out how well is time-driven activity-based costing (TDABC) suits for a university library setting in Estonia. For this purpose, all activities related to acquisitions process were identified and recorded in detail, and the cost of all these activities related to acquisition process in Estonian university libraries based on the example of the TDABC method were anlyzed.

The data used in this paper is based on a review of relevant literature to provide an overview of the concept of the different cost accounting methods suitable for the measurement of the acquisition process. Through a case study, conducted among Estonian university libraries, the TDABC approach was used to analyze the acquisition process in university libraries. More specifically, the acquisition process studied concerned print format books, audiovisual documents and sheet music, and covered acquisition processes such as receipt of orders, ordering documents, communication with bookshop (if necessary), receiving documents and communication with the customer.

On the basis of the current study it can be said the TDABC methodology seems to be one of the best tools for understanding cost behavior and for refining a cost system for university libraries. While analyzing the results, it appeared that the difference in time and cost for acquiring a document can be remarkable and concerns both – acquiring foreign documents (documents from other countries) and acquiring domestic documents, and between the university libraries chosen for the current study.

The subject of cost accounting as a performance measurement method is in general an unexplored field in Estonian university libraries. Time guidelines for acquiring the documents were, however, quite common in the 1980s in the USSR, including Estonia. Soviet-wide regulatory documents were issued on all library work processes, but each library could still implement their own rules. In the 1990s, the regulations were consigned to oblivion. Very few cost surveys involving different library activities have been carried out in Estonia and none have been published. Where such studies have been conducted, the results remain for internal use only.

The aim of the current article is to clarify how the staff of Estonian university libraries define the concepts of performance and efficiency in the context of libraries, what is the general conception of performance measurement and evaluation, what impact it is believed to have on the personal future career, and how one's own efficiency and performance is evaluated in comparison with one's colleagues.

The data used in this paper are based on reviewing and summarizing of relevant literature to provide an overview of the concepts of performance and efficiency in general and in the context of the library as well as on results of the study, held in 2011/2012 in Estonian university libraries to determine the attitude of the libraries' staff towards work organisation and performance appraisal.

Although a number of Estonian university librarians highly evaluated performance measurement and appraisal as a possible source of information and feedback for improving their work performance and seeking out their further training and education needs, they unfortunately do not see any relation between performance improvement and their salary increase and career. As for the library as a whole, performance appraisal is profitable, although it is assumed that it might raise some problems. Efficiency and performance in the library context are rather associated with service and user satisfaction. Performance measurement and appraisal system in Estonia university libraries is almost non‐existent and definitely needs to be developed.

To the best of the authors' knowledge, no research has been previously carried out in the library context to determine library employees' attitudes towards their work organisation and coordination as well as measurement and appraisal of their work performance.

The aim of the current article is to clarify satisfaction of the staff of Estonian university libraries with the division of labor, work organization and coordination, existence of intra‐organizational career opportunities as well as with the fairness of salaries in view of the qualifications and responsibilities of university librarians in Estonia.

The data used in this paper are based on reviewing and summarizing of relevant literature to provide an overview of the concepts of performance and efficiency in general and in the context of the library as well as on results of the original study, created by the paper's authors, held in 2011/2012 in Estonian university libraries to determine the attitude of the libraries' staff towards division of labor and performance appraisal.

Although a number of Estonian university librarians were mostly satisfied with the division of labor within their departments, the respondents feel that duties in the library as a whole should be reorganized and workloads should be divided more equally. Librarians are relatively pessimistic about career opportunities within their libraries. The fact is that in Estonia, the predominantly women's jobs, such as teachers, librarians and nurses, are low‐paid. Therefore, as expected, the employees of university libraries are not satisfied with their salaries. However, librarians are capable and willing to work more and/or more intensively than they are currently allowed if that would bring about an increase in their salaries.

The majority of the literature in library science has focused – and rightfully so – on the user: what do users and patrons want and/or need, how do they use it, how can librarians best provide it to them, do the users feel themselves comfortable in library building etc., etc. Also, a fairly large number of studies have focused on finding relations between librarians' job satisfaction and performance output, but, to the best of the authors' knowledge, no research has been previously carried out in the Estonian library context to determine employees' attitudes towards their division of labor and coordination as well as librarians' intra‐organizational career opportunities and fairness of the salary.

The aim of the current article is to investigate satisfaction of the staff of Estonian university libraries with the organization of work by analyzing characteristics, aspects and dimensions of the work, such as self-realization and skills realization opportunities, task complexity, task interdependence and fair division of tasks.

The data used in this paper is based on a review of relevant literature to provide an overview of the concept of work organization, and the results of the original online survey created by the paper’s authors, conducted among Estonian university libraries. The results are interpreted on the basis of direction in the literature, and the authors’ opinions, based on our long-term working experience in Estonian academic libraries.

Although a number of Estonian university librarians were mostly satisfied with the division of labor within their departments, the respondents feel that duties in the library as a whole should be reorganized and workloads should be divided more equally. Almost half of the respondents have performed (in addition to their main job) duties that are not included in their job descriptions.

To the best of the authors’ knowledge, no research has been previously carried out in the Estonian library context into work organization and coordination. Based on the current study, it can be concluded that the biggest challenge for university libraries in Estonia is to fixate clearly job descriptions and work procedures, divide job duties fairly and guarantee balanced work load. Additional duties should be accompanied with additional remuneration.

The aim of this paper is to focus on the history of cost accounting, costing, and time and motion studies, which were initially developed for industry and private sector organisations, in libraries. At the same time, the article attempts to deal with the question of when and why the need for the evaluation of costs and the standardisation of different library work processes emerged.

The data used in this paper are based on reviewing and summarising relevant studies, which have been conducted in libraries, and was inspired by the ideas of scientific management and cost accounting.

The implementation of cost accounting systems and scientific management ideas in libraries has historically been treated as a technical innovation rather than an organisational or management innovation. The most important consideration is that librarians are not machines, which can be set at a given speed and expected to produce a uniform product. Fortunately, there is no indication that production standards for libraries are going to be set up.

This article raises a perspective in library management that has not been dealt with before. Namely, it explores how the profession of a librarian as an erudite scholar changed into a profession requiring routine work and considers the impact that the ideas of scientific management and cost accounting research had on library employees when they reached libraries.