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Article
Publication date: 1 September 1997

Kasturi Narasimhan

The most commonly used method ‐ the use of a formal questionnaire, administered at the end of term or end of semester ‐ is not useful for generating continuous improvement…

Abstract

The most commonly used method ‐ the use of a formal questionnaire, administered at the end of term or end of semester ‐ is not useful for generating continuous improvement in the short term. Aims to explain the perceptions minus expectations gap analysis approach to obtain informal feedback from students and use it for formative purposes. Summarizes the reasons for the increased interest in student feedback. Describes the process of obtaining feedback to generate the perceptions minus expectations gap. Presents evidence to show that the key factors that aid or hinder learning are situational. Finally, gives an example of the application of gap analysis.

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Training for Quality, vol. 5 no. 3
Type: Research Article
ISSN: 0968-4875

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Abstract

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Managing Service Quality: An International Journal, vol. 19 no. 6
Type: Research Article
ISSN: 0960-4529

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Abstract

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The TQM Journal, vol. 23 no. 5
Type: Research Article
ISSN: 1754-2731

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Abstract

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Managing Service Quality: An International Journal, vol. 19 no. 6
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 April 2005

Kasturi Narasimhan

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The TQM Magazine, vol. 17 no. 2
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 13 November 2009

Kasturi Narasimhan

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Managing Service Quality: An International Journal, vol. 19 no. 6
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 April 2005

Kasturi Narasimhan

Abstract

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The TQM Magazine, vol. 17 no. 2
Type: Research Article
ISSN: 0954-478X

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Book part
Publication date: 1 February 2007

Ruth N. Bolton and Crina O. Tarasi

Abstract

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Review of Marketing Research
Type: Book
ISBN: 978-0-7656-1306-6

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