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Article
Publication date: 11 May 2015

The role of emotion in workplace incivility

Karen Sears and Gail Sears Humiston

The purpose of this paper is to examine leader-member exchange (LMX) and perceived organizational support (POS) as moderators of the relationship between psychological…

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Abstract

Purpose

The purpose of this paper is to examine leader-member exchange (LMX) and perceived organizational support (POS) as moderators of the relationship between psychological contract violation and workplace incivility.

Design/methodology/approach

An online survey was administered to employed adults.

Findings

The association between violation and incivility was more pronounced when levels of LMX and POS were higher.

Research limitations/implications

The correlation design limits the ability to draw causal inferences. Affect models, including but not limited to affect infusion model (AIM), offer a useful framework for enhancing understanding of incivility and other forms of counterproductive work behaviors.

Practical implications

The study has contributed to knowledge about contract violation’s implications for work behaviors, such as incivility. Managers sensitive to the dynamics of contract breach may prevent feelings of violation by communicating clearly and often about expectations, resources, and procedures.

Social implications

Organizational and societal leaders may be well served by knowledge about preventing people’s intense responses to perceived violation by appropriately responding to perceived breach.

Originality/value

The study draws upon AIM as a novel approach to understanding conditions under which negative emotions are most likely to relate to workplace incivility. Moreover, the roles of social exchange variables LMX and POS have heretofore been unexplored as moderators of the violation-incivility relationship.

Details

Journal of Managerial Psychology, vol. 30 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JMP-11-2012-0373
ISSN: 0268-3946

Keywords

  • Organizational behaviour
  • Perceived organizational support
  • Affect infusion model
  • Leader-member exchange
  • Psychological contract violation

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Article
Publication date: 8 February 2016

List of reviewers

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Abstract

Details

Journal of Managerial Psychology, vol. 31 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JMP-02-2016-414
ISSN: 0268-3946

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Book part
Publication date: 10 December 2018

Reading Behind the Scene of Public Stories: Quantum Storytelling Triangulation

Nazanin Tourani

Storytelling helps clarify the concealed or less visible elements of reality in its authentic context. Story analysis read between the lines of written or oral narratives…

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Abstract

Storytelling helps clarify the concealed or less visible elements of reality in its authentic context. Story analysis read between the lines of written or oral narratives to obtain richer understanding of an event. However, storytelling practice is a double-edge sword. Skilled storytellers may employ the power of storytelling to reframe an event in a favorable or undesirable way.

In contemporary business world, corporations broadly employ expert authors who proficiently apply storytelling practices in corporate public documents. Accordingly, corporate public documents declare desirable corporate image and promising reflection of business activities hence the corporate attracts more stockholders and obtains extra resources.

In current business world, corporates that do not appropriately employ storytelling would fail to take the opportunity to brainwash stockholders, hence suffer from competitive disadvantage.

This case study analyses Sears Holdings Corporation public report to explore how its business activities are revealed to public stakeholders. This study also proposes hypotheses of the consequences of ineffective storytelling.

Details

The Emerald Handbook of Quantum Storytelling Consulting
Type: Book
DOI: https://doi.org/10.1108/978-1-78635-671-020181012
ISBN: 978-1-78635-671-0

Keywords

  • Storytelling
  • Baradian framework
  • methodology
  • narrative
  • Sears Canada Inc.; Annual report; Quantum story

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Book part
Publication date: 18 March 2014

From Hydrogen Peroxide to Comcast: The new rigor in antitrust class actions ☆

James Keyte, Paul Eckles and Karen Lent are partners in the antitrust group of Skadden, Arps, Slate, Meagher & Flom LLP.

James Keyte, Paul Eckles and Karen Lent

In 2009, the Third Circuit decided Hydrogen Peroxide, which announced a more rigorous standard under Federal Rule of Civil Procedure 23(b)(3) for assessing whether a…

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Abstract

In 2009, the Third Circuit decided Hydrogen Peroxide, which announced a more rigorous standard under Federal Rule of Civil Procedure 23(b)(3) for assessing whether a putative class could establish antitrust injury. Earlier this year, the Supreme Court decided Comcast v. Behrend, a case that carries potentially broad implications for both antitrust cases and Rule 23(b)(3) class actions generally. A review of the case law starting with Hydrogen Peroxide and continuing through Comcast and its progeny reveals the new rigor in antitrust class action decisions and suggests what the future may hold, including the type of arguments that may provide defendants the most likely chance of defeating class certification. After Comcast, rigor under 23(b)(3) can no longer be avoided in assessing all class actions questions, and courts should now apply Daubert fully in the class setting concerning both impact and damages. Courts should also closely evaluate plaintiffs’ proposed methodologies for proving impact to determine if they apply to each class member. Finally, courts will inevitably have to determine how rigorously to scrutinize experts’ damages methodologies and whether Comcast requires or suggests more scrutiny in assessing common evidence for measuring damages.

Details

The Law and Economics of Class Actions
Type: Book
DOI: https://doi.org/10.1108/S0193-589520140000026002
ISBN: 978-1-78350-951-5

Keywords

  • Class certification
  • Daubert
  • common impact
  • Comcast
  • K41
  • K21

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Article
Publication date: 1 December 2000

Security‐related concerns with geographic information systems and geographic mapping

Karen A. Forcht

Geographic information systems (GIS) makes use of geographic data, such as streets, store points, and block or neighborhood areas, and attribute data, such as population…

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Abstract

Geographic information systems (GIS) makes use of geographic data, such as streets, store points, and block or neighborhood areas, and attribute data, such as population, income levels, competition, and store sales, by integrating the two into a powerful spatial query. The techniques utilized include geographic mapping, digital mapping, aerial photographs, etc. Along with the convenience of using GIS, there are some concerns about privacy and security of the data and information. This paper addresses the security concerns related to this emerging technology.

Details

Information Management & Computer Security, vol. 8 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/09685220010353141
ISSN: 0968-5227

Keywords

  • Geographical information systems
  • Photography
  • Digital mapping

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Book part
Publication date: 18 March 2014

The class cert games: Coach, commentator, or critic?: Comment on “From Hydrogen Peroxide to Comcast: The New Rigor in Antitrust Class Actions”

Joshua P. Davis

This article responds to James Keyte, Paul Eckles, and Karen Lent’s article “From Hydrogen Peroxide to Comcast: The New Rigor in Antitrust Class Actions” (“The New Rigor…

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Abstract

This article responds to James Keyte, Paul Eckles, and Karen Lent’s article “From Hydrogen Peroxide to Comcast: The New Rigor in Antitrust Class Actions” (“The New Rigor”). It argues that The New Rigor offers valuable strategic advice to defense counsel – and insight into defense counsel’s strategic thinking – but is much less effective as an objective statement of the law or a normative argument for legal reform. In the parlance that I adopt, The New Rigor succeeds in the role of coach but much less so in the roles of commentator and critic.

Details

The Law and Economics of Class Actions
Type: Book
DOI: https://doi.org/10.1108/S0193-589520140000026003
ISBN: 978-1-78350-951-5

Keywords

  • Rigor
  • class actions
  • class certification
  • Daubert
  • common impact
  • K41
  • K21

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Book part
Publication date: 21 June 2005

WHEN RIGHTS COLLIDE: ANTI-ABORTION PROTESTS AND THE IDEOLOGICAL DILEMMA IN PLANNED PARENTHOOD SHASTA-DIABLO, INC. V. WILLIAMS

Joshua C. Wilson

This article focuses on one court case concerning the regulation of Anti-Abortion protesting and asks: (1) Do the various actors involved in this case recognize a tension…

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Abstract

This article focuses on one court case concerning the regulation of Anti-Abortion protesting and asks: (1) Do the various actors involved in this case recognize a tension between their actions and their broader beliefs concerning the regulation of political protests? (2) If this tension is recognized, how do the actors resolve it, and if it is not recognized, why is it not? While concerned with legal consciousness and cognitive dissonance, the article is framed by broader questions concerning tolerance and the interaction of law and political passions.

Details

Studies in Law, Politics and Society
Type: Book
DOI: https://doi.org/10.1016/S1059-4337(04)35005-2
ISBN: 978-1-84950-327-3

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Book part
Publication date: 30 December 2004

INTRODUCTION

Michael Alvard

Altruism has long been a fundamental question motivating evolutionary approaches to behavior. Altruistic behavior is ultimately costly to the actor yet beneficial to the…

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Abstract

Altruism has long been a fundamental question motivating evolutionary approaches to behavior. Altruistic behavior is ultimately costly to the actor yet beneficial to the recipient and as such is not expected to be favored by natural selection. Its apparent commonness has led evolutionary thinkers into a wide variety of interesting areas of research, many of which are represented in this volume. Resource sharing ranks among the most basic of potentially altruistic acts. Notably absent among most other primates, humans have honed sharing to a fine art in behaviors as apparently simple as meat distributions from prey carcasses to elaborate feast making and gift giving (Mauss, 1924). Issues related to food sharing are at the center of much of the current research being done in HBE. In this volume, Frank Marlowe, Michael Gurven et al., and Bram Tucker each examine aspects of this problem.

Details

Socioeconomic Aspects of Human Behavioral Ecology
Type: Book
DOI: https://doi.org/10.1016/S0190-1281(04)23019-0
ISBN: 978-1-84950-255-9

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Book part
Publication date: 30 December 2004

List of Contributors

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Socioeconomic Aspects of Human Behavioral Ecology
Type: Book
DOI: https://doi.org/10.1016/S0190-1281(04)23018-9
ISBN: 978-1-84950-255-9

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Article
Publication date: 28 November 2019

Alcohol use disorders among Myanmar migrant workers in Thailand

Deivi Gaitan, Valerie Daw Tin Shwe, Predrag Bajcevic and Anita Gagnon

The purpose of this paper is to determine the prevalence of Alcohol Use Disorders (AUDs) among Myanmar male migrant workers (> 15 years) living in Mae Sot, Thailand, and…

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Abstract

Purpose

The purpose of this paper is to determine the prevalence of Alcohol Use Disorders (AUDs) among Myanmar male migrant workers (> 15 years) living in Mae Sot, Thailand, and their patterns of drinking.

Design/methodology/approach

A cross-sectional survey was administered to 512 participants to measure AUDs and drinking patterns. ANOVA and χ2 analyses were performed to assess demographic differences between abstainers, harmful and hazardous drinkers (HHDs) (those showing signs of AUDs) and non-harmful drinkers.

Findings

Results showed that 12.3 percent of male Myanmar migrants were HHDs, a rate only slightly higher than in Thai men (9.1 percent), but much higher than in men still living in Myanmar (2.7 percent) (WHO, 2014). Also, 19 percent of alcohol-consuming Myanmar male migrant workers reported patterns of heavy episodic drinking, which is markedly higher than in alcohol-consuming Thai (4.7 percent) and Myanmar men (1.5 percent) (WHO, 2014).

Originality/value

Given the health risks associated with AUDs and heavy episodic drinking, the findings of this study suggest a need for appropriate alcohol-related health education and intervention for Myanmar male migrant workers.

Details

International Journal of Migration, Health and Social Care, vol. 15 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IJMHSC-11-2018-0075
ISSN: 1747-9894

Keywords

  • Thailand
  • Alcohol use disorders
  • Mae Sot
  • Myanmar migrant workers
  • Patterns of drinking

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