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Article
Publication date: 21 February 2019

Kamal K. Mukherjee, K.C. Iyer and Anil Sawhney

A perceived uniqueness of real estate (RE) projects has led to a view among RE practitioners that since no two RE projects are the same, they must all follow their own…

Abstract

Purpose

A perceived uniqueness of real estate (RE) projects has led to a view among RE practitioners that since no two RE projects are the same, they must all follow their own unique set of processes. Further, local exigencies often result in the very processes agreed at the beginning of every project being changed, thereby making projects unpredictable for delivery within time and budget, or to the standards of quality expected. Maintaining the need to follow pre-defined standard processes in RE operations, the purpose of this paper is to focus on two converging tracks: the first track studies available sector-level competitiveness frameworks appropriate for RE to formulate RE sector objectives; and the second track retains the process standardisation perspective to comprehensively identify a set of factors that influence the defined sector objectives.

Design/methodology/approach

The research methodology adopted comprises, respectively, for the two tracks, a focussed literature review and semi-structured interviews with 30 Indian RE sector practitioners working at levels of consequence, supported by qualitative interpretive analysis. As a sustained development requires all stakeholders to have their concerns addressed, this research leads to the formulation of four sector objectives, one for each stakeholder group identified. Furthermore, two sets of factors (inhibiting and enabling) are deduced from stakeholder interviews reinforced by secondary literature as those that would influence the realisation of the objectives from the standpoint of processes and their standardisation.

Findings

It is thought that factors identified here will inform actionable strategies for a transformation to the long-elusive process and standards-based delivery in the Indian RE sector. Such strategies will not only lead to the next spate of improvements from innovative processes and standards thereof but will also equip RE players with the wherewithal to successfully engage globally.

Originality/value

This work extends the earlier research to shift from a function to process orientation in RE and bridges research gaps in each of the tracks mentioned above: the articulation of RE sector objectives, and identification of factors influencing the objectives.

Details

Property Management, vol. 37 no. 3
Type: Research Article
ISSN: 0263-7472

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Article
Publication date: 23 March 2021

Kamal K. Mukherjee, Laura Reka, Rudina Mullahi, Keldi Jani and Jonida Taraj

Despite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most…

Abstract

Purpose

Despite widespread adoption of business process reengineering (BPR) for better delivery efficiency of public services, a structured approach continues to elude the most value-adding phase of BPR: business process redesign. From another viewpoint, the rising currency of Whole-of-Government (WoG) and “shared services” initiatives signal an unmissable trend toward resource reuse across public service agencies (PSAs) through business process standardization (BPS). This research invokes BPS into process redesign to produce a process redesign framework (PRF) and deploys the same to build a standard process model (SPM) for services of the government of Albania (GoA).

Design/methodology/approach

The methodology follows the design science research (DSR) paradigm, wherein best practices extracted from literature are synthesized with stakeholder inputs to design the PRF and SPM, both of which are then evaluated with case study research.

Findings

Adoption of PRF/SPM on a WoG basis will not only reduce service lead time but also enable a variety of public services to share the same process, thereby further saving costs for GoA. The research outputs will accelerate reengineering and subsequent digitalization of public service operations.

Research limitations/implications

Implementing SPM will maximize resource reuse and help offer uniform and integrated public services to GoA's customers. It will also enable demand-driven staff mobilization across GoA agencies. The proposed PRF/SPM have limitations in that they consider only flow aspects of service processes with aspects of conversion being ignored.

Originality/value

This research fulfills the need for a systematic approach to process redesign and prepares GoA for a WoG treatment to its BPR efforts.

Details

Business Process Management Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1463-7154

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Book part
Publication date: 21 August 2019

Apu Manna, Tarak Nath Sahu and Arindam Gupta

Abstract

Details

Governance-Led Corporate Performance: Theory and Practice
Type: Book
ISBN: 978-1-78973-847-6

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Book part
Publication date: 16 September 2020

Rachel Dolan

There is limited research on the mental health of pregnant women in prison in England, mother and baby unit (MBU) applications and associated factors. Eighty-five pregnant…

Abstract

There is limited research on the mental health of pregnant women in prison in England, mother and baby unit (MBU) applications and associated factors. Eighty-five pregnant women were interviewed in eight different prisons in England, UK. Schedules for the Clinical Assessment of Neuropsychiatry (SCAN) and Edinburgh Postnatal Depression Scale (EPDS) were used to assess mental health; Severity of Dependence Questionnaire (SOD-Q) for drug misuse; Alcohol Use Identification Test (AUDIT) for hazardous drinking and the Structured Clinical Interview for DSM-IV (SCID-II) to identify personality disorder. About 51% of participants had depression and 57% had anxiety. Those with prior social services involvement, diagnosis of personality disorder or history of suicidality were less likely to be admitted to MBUs. The high levels of depression and anxiety can have negative impacts on both the mother and her unborn child. Factors which influence MBU admission suggest those who might benefit most from MBU placement are least likely to be admitted. Other countries offer feasible alternatives to imprisonment for pregnant women and mothers which could be implemented in England.

Details

Mothering from the Inside
Type: Book
ISBN: 978-1-78973-344-0

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Book part
Publication date: 30 September 2021

Kunal Kamal Kumar, Sushanta Kumar Mishra and Pawan Budhwar

The “war for talent” is not limited to developed economies but has become a common feature in emerging economies such as India. From the sociocultural perspective, India…

Abstract

The “war for talent” is not limited to developed economies but has become a common feature in emerging economies such as India. From the sociocultural perspective, India represents one of the oldest cultural heritages with distinct cultural values. The cultural difference may contribute to explain organizational practices toward talent retention. In the present chapter, the authors focus on the institutional, legal, and cultural context and highlight their uniqueness with respect to the Indian context. Within the institutional context, the authors found that prior to liberalization (which happened in 1990s), the Indian business scene was dominated by public firms or a small enclave of private firms. For both types of organization, turnover hardly mattered, and turnover was indeed negligible. Employees saw firms as “employers for life”: in such a context, voluntary turnover was extremely rare. Further, in the early legal context, it was hard for any private firm to “fire” an employee. Therefore, involuntary turnover was close to nil as well. Things began to change post-liberalization when the Indian scene was dominated by an influx of private players. The Indian mind too accepted turnover to be a part of the corporate life. In the present chapter, the authors provide a snapshot of what, why, and how of employee turnover in the Indian context. The authors specifically focus on what motivates employees to remain with the organization or why do they leave the organization. The authors close the chapter with insights relevant to both academicians and practitioners.

Details

Global Talent Retention: Understanding Employee Turnover Around the World
Type: Book
ISBN: 978-1-83909-293-0

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Article
Publication date: 8 June 2021

Jyoti Godara, Rajni Aron and Mohammad Shabaz

Sentiment analysis has observed a nascent interest over the past decade in the field of social media analytics. With major advances in the volume, rationality and veracity…

Abstract

Purpose

Sentiment analysis has observed a nascent interest over the past decade in the field of social media analytics. With major advances in the volume, rationality and veracity of social networking data, the misunderstanding, uncertainty and inaccuracy within the data have multiplied. In the textual data, the location of sarcasm is a challenging task. It is a different way of expressing sentiments, in which people write or says something different than what they actually intended to. So, the researchers are showing interest to develop various techniques for the detection of sarcasm in the texts to boost the performance of sentiment analysis. This paper aims to overview the sentiment analysis, sarcasm and related work for sarcasm detection. Further, this paper provides training to health-care professionals to make the decision on the patient’s sentiments.

Design/methodology/approach

This paper has compared the performance of five different classifiers – support vector machine, naïve Bayes classifier, decision tree classifier, AdaBoost classifier and K-nearest neighbour on the Twitter data set.

Findings

This paper has observed that naïve Bayes has performed the best having the highest accuracy of 61.18%, and decision tree performed the worst with an accuracy of 54.27%. Accuracy of AdaBoost, K-nearest neighbour and support vector machine measured were 56.13%, 54.81% and 59.55%, respectively.

Originality/value

This research work is original.

Details

World Journal of Engineering, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1708-5284

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Article
Publication date: 6 September 2021

Ajitabh Dash and Anjan Kumar Sahoo

The purpose of this paper is to understand the factors influencing the adoption decision of patients towards digital consultation in India with gender as a moderating…

Abstract

Purpose

The purpose of this paper is to understand the factors influencing the adoption decision of patients towards digital consultation in India with gender as a moderating variable. This study is based on the unified theory of acceptance and use of technology (UTAUT2) framework for examining the factors influencing adoption decisions for digital consultation and to what extent this leads to continuous usage intention.

Design/methodology/approach

Based on the UTAUT2 framework, this study proposed a set of hypotheses that were tested using structural equation modeling. This study was based on primary data collected from 462 sample respondents using the judgemental sampling method who had experience of using digital health consultation in India.

Findings

Findings of this study revealed significant and positive causation in the behavioural intention (BI) of a patient to adopt digital health consultation arising out of performance expectancy, effort expectancy, social influence, facilitating condition and price value; however, habit is insignificantly associated with the same. Furthermore, the results of this study also revealed that the BI of a patient towards digital health consultation is significantly moderated by their gender.

Originality/value

This study conceptually strengthens the present body of literature on the adoption behaviour by contributing certain new dimensions in the context of digital health consultations and will also help policymakers and service providers in crafting their strategy for promoting the adoption of digital health consultation.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-6123

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Article
Publication date: 2 July 2018

Azilah Anis, Rafikul Islam and Nur Anisah Abdullah

The paper aims to identify the emerging themes on the challenges faced by the Malaysian private higher learning institutions (HLIs) in the provision of providing quality education.

Abstract

Purpose

The paper aims to identify the emerging themes on the challenges faced by the Malaysian private higher learning institutions (HLIs) in the provision of providing quality education.

Design/methodology/approach

Semi-structured interviews were purposively conducted with 29 of the Malaysian private HLI internal and external stakeholders ranging from the relevant personnel of the institutions (the quality director, administrators and senior academics), regulatory agencies, prospective employer, students and parents. Thematic analysis was then applied to analyze the participants’ responses in determining and clarifying the challenges faced by the Malaysian private HLIs in the issue of providing quality education.

Findings

Eight overarching themes were identified, namely, Academics, Facilities, Students, Programs and curriculum, Competition, Accreditation, Finance and Research. Academics represent the most frequent challenge raised by the participants, whereas Research emerged as the least mentioned challenge during the interview sessions.

Research limitations/implications

The present paper focused solely on Malaysian private HLIs, and thus, the findings may not be applicable to the foreign private HLIs that are operating in Malaysia as well as to the public HLIs.

Originality/value

The findings are expected to provide valuable guidelines to the Malaysian Private HLIs in areas where resources need to be critically disbursed. To the regulatory agencies and policy-makers, the findings could enlighten them on the difficulties faced by these privately funded institutions so that further policies can be designed and implemented to assist these institutions in their operations and long-term survival.

Details

Quality Assurance in Education, vol. 26 no. 3
Type: Research Article
ISSN: 0968-4883

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Book part
Publication date: 9 March 2021

Chandrima Chakraborty and Anindita Jana

The present study deals with the growth performance of export (X), ­import (M), and economic growth (Y) in India over the period 1970–1971 to 2016–2017 as well as tariff…

Abstract

The present study deals with the growth performance of export (X), ­import (M), and economic growth (Y) in India over the period 1970–1971 to 2016–2017 as well as tariff (TR) for the period 1990–2017 by employing the methodology of one-time endogenous structural break suggested by Zivot and Andrews (1992). Also, an attempt has been taken to examine the direction of causality between the above-mentioned trade-related variables and economic growth using Granger Causality Test. Results of estimation reveal that all the variables converge toward a stationarity process having constant variability overtime. There exists structural break in the year 1996, 2006, 2008, and 2010, respectively, for economic growth, tariff, imports, and exports. Bidirectional causality is found running from economic growth to tariff and from tariff to economic growth. But there is unidirectional causality from imports to tariff, imports to exports and from exports to tariff.

Details

Global Tariff War: Economic, Political and Social Implications
Type: Book
ISBN: 978-1-80071-314-7

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Article
Publication date: 30 April 2021

Yangyang Chen, Matthew Tingchi Liu, Yongdan Liu, Angela Wen-yu Chang and Jerome Yen

This study extends the commitment-trust theory from the perspective of relationship marketing and explores its effect on purchase intention under the moderation of trust…

Abstract

Purpose

This study extends the commitment-trust theory from the perspective of relationship marketing and explores its effect on purchase intention under the moderation of trust by investigating vloggers' relationship marketing in the context of social media.

Design/methodology/approach

The study employs a survey investigation with online questionnaires in China, and the hypotheses were tested using multiple regression analyses, with 319 valid consumer responses.

Findings

The findings reveal that the extended commitment-trust theory is applicable in the context of social media. Perceived relationship commitment, expertise, physical attractiveness, social attractiveness and self-disclosure play a significant role in predicting purchase intention. Relationship commitment proves to be a mediator between the antecedents and purchase intention. Trust shows a moderating effect on the antecedents and relationship commitment.

Originality/value

The study provides evidence of the importance of the above-mentioned antecedents in influencing viewers' relationship commitment to vloggers in the context of social media. The results contribute to the development of the commitment-trust theory and an understanding of the theory's underlying mechanisms. The result also provides further evidence of the effect of trust on relationship commitment.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

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