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Article
Publication date: 9 February 2015

Ramesh Chandra, Reethika S Iyer and Ramakrishnan Raman

The purpose of this study was to understand the knowledge sharing in projects based on knowledge flow patterns. The impact of attrition, thereby leading to a loss of tacit…

Abstract

Purpose

The purpose of this study was to understand the knowledge sharing in projects based on knowledge flow patterns. The impact of attrition, thereby leading to a loss of tacit knowledge, inability to capture and reuse knowledge and inability to understand the knowledge flow patterns, which leads to lack of structured workspace collaboration, are frequently faced challenges in organizations. The change in knowledge sourcing behaviors by the current generation workforce has a high reaching impact in driving collaboration among employees.

Design/methodology/approach

This paper attempts to study this impact and identify means to improve the effectiveness of collective knowledge sharing via social computing platforms. As part of this study, customized solutions are devised based on knowledge flow patterns prevalent in teams. Knowledge network analysis (KNA), a socio-metric analysis, is performed to understand knowledge flow patterns among employees in a team which helps understand the relationships between team members with respect to knowledge sharing. KNA helps in understanding ties and interactions between human and system resources.

Findings

Significant changes were observed in knowledge sourcing and sharing behaviors. Capture of the tacit knowledge of employees further resulted in reducing the impact of knowledge attrition. For instance, targeted communities of practice (CoPs) based on the presence of cliques within teams enabled teams to complete projects effectively and efficiently.

Practical implications

The results are used to identify push and pull networks to enable effective knowledge management (KM). Results of this study reveal that analyzing knowledge flow patterns in a team and deploying a customized social computing platform that is tailored to address the needs of specific knowledge flow patterns within that team, significantly enhances collaborative sharing as opposed to a standardized “one-size-fits-all” platform.

Originality/value

This paper is an original creation after research by the authors for a continuous assessment of KM within the organization.

Details

Journal of Knowledge Management, vol. 19 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

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Case study
Publication date: 2 April 2018

Akhileshwar Pathak

The Supreme Court judgement, Kailash Nath Associates v. Delhi Development Authority consolidates the law on award of liquidated damages and stipulations on penalties…

Abstract

The Supreme Court judgement, Kailash Nath Associates v. Delhi Development Authority consolidates the law on award of liquidated damages and stipulations on penalties. Contractual damages are to cover losses and not to profit from or penalise the party in breach. Stipulated amounts in damages or penalties are appraised by the courts and only a reasonable compensation is given. Earnest money, and its forfeiture, stood distinct. It could be forfeited without appraisal. The case integrates the different categories and re-states the principles for award of damages.

Details

Indian Institute of Management Ahmedabad, vol. no.
Type: Case Study
ISSN: 2633-3260
Published by: Indian Institute of Management Ahmedabad

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Article
Publication date: 6 June 2016

Zhongcai Shao, Jian Guo and Pin Liu

The paper aims to introduce the process flow of electroless nickel (EN) plating on carbon fiber surfaces, the effect of former processing on the properties of coating and…

Abstract

Purpose

The paper aims to introduce the process flow of electroless nickel (EN) plating on carbon fiber surfaces, the effect of former processing on the properties of coating and the dynamics of the process.

Design/methodology/approach

The coated fibers were mounted in cold-setting epoxy resin, and transverse cross-section of the coated fibers were examined under an optical microscope to ascertain the thickness, uniformity and continuity of the coating over the fiber surface. The coating morphology was studied by using a scanning electron microscope (SEM). This study also determined the activation energy and electrical properties of EN coated on carbon fibers.

Findings

Activation temperatures have a greater impact on the quality of EN. At a temperature of 80°C, the EN layer prepared was uniform and compact and fully coated the carbon fibers. The optimum components of the EN plating process is NiSO4: 28 g/L; NaH2PO2: 30 g/L; NaAc: 20 g/L; Na3C6H5O7:10 g/L; C4O6H2KNa: 2 g/L; (NH4)2SO4: 18 g/L; thiourea and lead acetate: trace; operating conditions: pH = 8.5, temperature: 70°C; time: 0.5 h). The activation energy of the EN plating on carbon fiber is 12 kJ/mol, and the electrical conductivity of nickel-plated carbon fiber in 80 mL of distilled water is 16.5 μs/cm.

Originality/value

This paper determined the optimum processing conditions and the activation energy of the EN plating on carbon fiber.

Details

Anti-Corrosion Methods and Materials, vol. 63 no. 4
Type: Research Article
ISSN: 0003-5599

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Article
Publication date: 29 May 2009

Maria Nirmala and Madhava Vemuri

The purpose of this paper is to trace and understand informal knowledge sharing networks for various competencies in project teams. This will help establish a baseline and

Abstract

Purpose

The purpose of this paper is to trace and understand informal knowledge sharing networks for various competencies in project teams. This will help establish a baseline and thereby enable further knowledge management interventions to be outlined.

Design/methodology/approach

Two project teams were identified for this study. While one of the teams had a semi‐structured knowledge management system already in place, the other had not adopted any knowledge management practices. The knowledge network analysis was rolled out for both the teams for the competencies that they were working on. This was more of an exploratory study. The results are compared across both the teams and inferences are made on the knowledge networks for the teams.

Findings

The various measures involved in social network analysis can help from a knowledge management perspective to: identify experts; provide indicators to the extent of knowledge sharing for various competencies; and baseline current knowledge management practices in a team.

Research limitations/implications

This methodology would not be very feasible for large teams with more than 500 people.

Practical implications

This is a very useful diagnostic tool for managers to know more about the knowledge sharing dynamics in their teams. This may help them design interventions to build the capabilities of key team members along specific knowledge areas.

Originality/value

The paper provides indicators on the capability of the teams and their knowledge repositories based on the interactions between them.

Details

Journal of Knowledge Management, vol. 13 no. 3
Type: Research Article
ISSN: 1367-3270

Keywords

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Book part
Publication date: 5 December 2018

Thomas Raymen

This chapter draws upon ethnographic observation and walking interviews with private security staff to offer in-depth insight into the hyper-regulation of the city and the…

Abstract

This chapter draws upon ethnographic observation and walking interviews with private security staff to offer in-depth insight into the hyper-regulation of the city and the lived dynamics of parkour’s inconsistent inclusion and exclusion from urban space. This chapter argues that the street-level governance of urban space is largely incoherent, fractured and characterised by a myriad of conflicting spatial interests. As neoliberalism has privatised and fractured the city into a series of microspheres of spatial sovereignty, there is a lack of any notion of the common urban good; therefore, what should be allowed and prohibited from urban space. This is a manifestation of the broader trend towards post-political forms of governance. It is argued that the confusion and contradiction that surrounds what city spaces should be for actively contributed to the forms of spatial compromise developed between private security and the traceurs.

Details

Parkour, Deviance and Leisure in the Late-Capitalist City: An Ethnography
Type: Book
ISBN: 978-1-78743-812-5

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Book part
Publication date: 5 December 2018

Thomas Raymen

This ethnographic chapter takes the reader into the wider lifeworlds of the ethnographic participants of this study and their entrepreneurial efforts to make a living from…

Abstract

This ethnographic chapter takes the reader into the wider lifeworlds of the ethnographic participants of this study and their entrepreneurial efforts to make a living from the increasingly commodified and sportified world of lifestyle sports. It contextualises this trend within the challenges, barriers and anxieties that surround youth transitions into adulthood in late-capitalism; the increasingly blurred line between work and leisure and the rise of ‘prosumption’ and its impact upon modes of capital accumulation.

Details

Parkour, Deviance and Leisure in the Late-Capitalist City: An Ethnography
Type: Book
ISBN: 978-1-78743-812-5

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Article
Publication date: 17 October 2016

Andreas Møller Jørgensen and Kim Normann Andersen

Whereas prior research has conceptualized and empirically investigated reinforcement and amplification mechanisms, this paper aims to propose a framework of power that…

Abstract

Purpose

Whereas prior research has conceptualized and empirically investigated reinforcement and amplification mechanisms, this paper aims to propose a framework of power that captures the dynamic ways in which different forms of online political action are structured by disparate mechanisms.

Design/methodology/approach

The paper derives a theoretical model of power from Foucault and affiliated governmentality studies, which constructs power as the mechanisms and logics that structure the field of possible actions. This model is grounded in research literature on e-democracy and applied in a study of the mechanisms that structure e-democracy.

Findings

The paper identifies four mechanisms that balance disparate concerns of e-democracy. Monitoring (M) mechanisms apply logics of security and service to weigh anonymity and publicity against each other. The range of participants is determined by Inclusion/exclusion (I) mechanisms which operate through rules of engagement. Moderation (M) mechanisms balance concerns for heterogenic viewpoints and homogeneity according to a logic of uniformity. Logics of profit-making and shared understanding warrant the balance that Exposure (E) mechanisms strike between information abundance and centralized access. The four mechanisms are combined in the MIME framework.

Research limitations/implications

The MIME framework includes mechanisms that are documented by the English-speaking research community, often with a substantial time lag. Others and potentially forceful mechanisms might not be reported in the research literature.

Practical implications

Practitioners are encouraged to be cognizant of the variety of mechanisms that condition e-democracy; their internal components and external relations of e-democratic practices when designing, building and conducting e-democratic initiatives.

Originality/value

Instead of focusing exclusively on the beneficiaries and the possible payoffs from e-democratic practices, the MIME framework developed in the paper focuses on the mechanisms which structure e-democracy.

Details

Transforming Government: People, Process and Policy, vol. 10 no. 4
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 19 June 2019

Kim Normann Andersen, Jeppe Agger Nielsen and Soonhee Kim

The purpose of this paper is to enhance the knowledge about the use of online communication between patients and health-care professionals in public health care. The study…

Abstract

Purpose

The purpose of this paper is to enhance the knowledge about the use of online communication between patients and health-care professionals in public health care. The study explores digital divide gaps and the impacts of online communication on the overall costs of health care.

Design/methodology/approach

This study focuses on online health care in Denmark. The authors rely on population data from 3,500 e-visits (e-mail consultations) between patients and general practitioners (GPs) from 2009 to 2015. Additionally, they include survey data on the use of the internet to search for health-related information.

Findings

The analysis of the Danish data reveals a rapid uptake in the use of the internet to search for health-related information and a three-fold increase in e-visits from 2009 to 2015. The results show that the digital divide gaps exist also in the online health-care communication. Further, the study findings suggest that enforced supply of online communication between GPs and patients does not alleviate the costs. Rather, the number of visits to GPs has not been decreased significantly and health-care costs showing a marginal increase.

Research limitations/implications

Further data should be collected and analyzed to explore the impacts of other institutional factors and population cohort on the digital divide and healthcare costs. Also, it is difficult to estimate whether the increased use of online health care in the long run lead to lowering overall health-care costs. While the internal validity of the study is high due to the use of population data, the external validity is lower as the study results are based on the data collected in Denmark only.

Practical implications

The study offers important input for practice. First, leaders in government might reconsider how they can control the health-care costs when opening online channels for communication between patients and doctors. Second, concerns about digital divide issues remains, but the study suggests that the uptake of e-visits does not widen the socio-economic, gender or age gaps. For health policy concern, this is encouraging news to lead to an increasing push of online communication.

Social implications

The dynamics of online health-care communication may lead to mixed results and unexpected impacts on overall health-care costs.

Originality/value

The paper offers new insights in the impacts of mandatory supply of digital services. The Danish push-strategy has led to an enforced supply of e-visits and a rapid growing use of the online health care without widening digital divide but at the risk of potential increasing the overall costs.

Details

Transforming Government: People, Process and Policy, vol. 13 no. 2
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 24 July 2007

C.F. Cheung, M.L. Li, W.Y. Shek, W.B. Lee and T.S. Tsang

This paper aims to present a systematic approach for knowledge auditing which is composed of a number of stages with the focus on the establishment of an overall framework

Abstract

Purpose

This paper aims to present a systematic approach for knowledge auditing which is composed of a number of stages with the focus on the establishment of an overall framework and customized tools for knowledge auditing.

Design/methodology/approach

The systematic approach for knowledge auditing is composed of eight phases: orientation and background study, cultural assessment, in‐depth investigation, building knowledge inventory and knowledge mapping, knowledge network analysis and social network analysis, recommendation of knowledge management strategy, deploying KM tools and building collaborative culture, and continuous knowledge re‐auditing, respectively.

Findings

A systematic approach for knowledge auditing is proposed and trial successfully implemented in a railway company. The results show that the systematic knowledge auditing approach yields a number of benefits that include the identification of the critical knowledge and the subsequent recommendations can be derived for better managing the knowledge in the railway company.

Practical implications

Many KM programs failed because the companies themselves lacked the knowledge on KM and their knowledge organization. The practical implementation of the systematic approach for knowledge auditing allows an organization to reveal its KM needs, strengths, weaknesses, opportunities, threats and risks. Hence, appropriate KM strategy can be derived for better managing its knowledge.

Originality/value

The proposed systematic approach for knowledge auditing addresses the shortcomings of some existing knowledge audit approaches which generally lack a systematic approach and have limited practical value for real‐life implementation. The capability of the proposed systematic approach is demonstrated through a successful implementation in a railway company.

Details

Journal of Knowledge Management, vol. 11 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 April 2003

Henry N. Kemoni, Justus Wamukoya and Joseph Kiplang’at

The paper reviews literature on the obstacles that hinder the use of information held in archival institutions. First, it highlights the importance of records and archives…

Abstract

The paper reviews literature on the obstacles that hinder the use of information held in archival institutions. First, it highlights the importance of records and archives as sources of information. Second, the paper examines the problems which hinder archival access, mainly focusing on those that are of a professional and technical nature. Third, it presents the components of a good archival programme to enhance the use of archival information. A summary of the key findings is given and the paper concludes by noting that archival institutions need to take certain measures in order to enhance the exploitation of information in their custody.

Details

Records Management Journal, vol. 13 no. 1
Type: Research Article
ISSN: 0956-5698

Keywords

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