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Repeat customers play an important role in the restaurant sector. Previous studies have confirmed the positive effect of managerial responses on customer relationship management. However, the practice of managerial response strategies toward repeat customers in the restaurant sector remains unclear. This study aims to explore how social influence and the revisit intention of customers affect the responding behavior of restaurant managers.

This study collects information of 251,944 customer reviews and managerial responses from 1,272 restaurants on Yelp (a leading restaurant review website around the world) and builds four econometric models (with restaurant and month fixed effects) to test the hypotheses empirically.

The empirical results show that restaurant managers are less likely to respond to reviews posted by repeat customers (10% lower than that of new customers). This effect is moderated by customer social influence, which entails that repeat customers with great social influence are more likely to receive managerial responses. Moreover, reviews from repeat customers who have had a longer time since their last consumption are also more likely to receive managerial responses.

The results present implications for restaurant managers in business practice regarding managerial response. Managers should take advantage of platform designs and tools (i.e. customer relationship management programs to keep track of repeat customers) to locate repeat customers and avoid the potential negative effects caused by their selected response strategies.

To the best of the authors’ knowledge, this study is among the first attempts to examine empirically how restaurant managers respond to reviews generated by repeat customers in real business practice and reveals what drives such activities from the perspectives of social influence and revisit intention.

This paper aims to extract the comment targets in Chinese online shopping platform.

The authors first collect the comment texts, word segmentation, part-of-speech (POS) tagging and extracted feature words twice. Then they cluster the evaluation sentence and find the association rules between the evaluation words and the evaluation object. At the same time, they establish the association rule table. Finally, the authors can mine the evaluation object of comment sentence according to the evaluation word and the association rule table. At last, they obtain comment data from Taobao and demonstrate that the method proposed in this paper is effective by experiment.

The extracting comment target method the authors proposed in this paper is effective.

First, the study object of extracting implicit features is review clauses, and not considering the context information, which may affect the accuracy of the feature excavation to a certain degree. Second, when extracting feature words, the low-frequency feature words are not considered, but some low-frequency feature words also contain effective information.

Because of the mass online reviews data, reading every comment one by one is impossible. Therefore, it is important that research on handling product comments and present useful or interest comments for clients.

The extracting comment target method the authors proposed in this paper is effective.

Hate speech is an expression of intense hatred. Twitter has become a popular analytical tool for the prediction and monitoring of abusive behaviors. Hate speech detection with social media data has witnessed special research attention in recent studies, hence, the need to design a generic metadata architecture and efficient feature extraction technique to enhance hate speech detection.

This study proposes a hybrid embeddings enhanced with a topic inference method and an improved cuckoo search neural network for hate speech detection in Twitter data. The proposed method uses a hybrid embeddings technique that includes Term Frequency-Inverse Document Frequency (TF-IDF) for word-level feature extraction and Long Short Term Memory (LSTM) which is a variant of recurrent neural networks architecture for sentence-level feature extraction. The extracted features from the hybrid embeddings then serve as input into the improved cuckoo search neural network for the prediction of a tweet as hate speech, offensive language or neither.

The proposed method showed better results when tested on the collected Twitter datasets compared to other related methods. In order to validate the performances of the proposed method, t-test and post hoc multiple comparisons were used to compare the significance and means of the proposed method with other related methods for hate speech detection. Furthermore, Paired Sample t-Test was also conducted to validate the performances of the proposed method with other related methods.

Finally, the evaluation results showed that the proposed method outperforms other related methods with mean F1-score of 91.3.

The main novelty of this study is the use of an automatic topic spotting measure based on naïve Bayes model to improve features representation.

The work presents a novel implementation of the generalized minimum residual (GMRES) solver in conjunction with the interpolating meshless local Petrov–Galerkin (MLPG) method to solve steady-state heat conduction in 2-D as well as in 3-D domains.

The restarted version of the GMRES solver (with and without preconditioner) is applied to solve an asymmetric system of equations, arising due to the interpolating MLPG formulation. Its performance is compared with the biconjugate gradient stabilized (BiCGSTAB) solver on the basis of computation time and convergence behaviour. Jacobi and successive over-relaxation (SOR) methods are used as the preconditioners in both the solvers.

The results show that the GMRES solver outperforms the BiCGSTAB solver in terms of smoothness of convergence behaviour, while performs slightly better than the BiCGSTAB method in terms of Central processing Unit (CPU) time.

MLPG formulation leads to a non-symmetric system of algebraic equations. Iterative methods such as GMRES and BiCGSTAB methods are required for its solution for large-scale problems. This work presents the use of GMRES solver with the MLPG method for the very first time.

Forecasting demand of emergency supplies under major epidemics plays a vital role in improving rescue efficiency. Few studies have combined intuitionistic fuzzy set with grey-Markov method and applied it to the prediction of emergency supplies demand. Therefore, this article aims to establish a novel method for emergency supplies demand forecasting under major epidemics.

Emergency supplies demand is correlated with the number of infected cases in need of relief services. First, a novel method called the Intuitionistic Fuzzy TPGM(1,1)-Markov Method (IFTPGMM) is proposed, and it is utilized for the purpose of forecasting the number of people. Then, the prediction of demand for emergency supplies is calculated using a method based on the safety inventory theory, according to numbers predicted by IFTPGMM. Finally, to demonstrate the effectiveness of the proposed method, a comparative analysis is conducted between IFTPGMM and four other methods.

The results show that IFTPGMM demonstrates superior predictive performance compared to four other methods. The integration of the grey method and intuitionistic fuzzy set has been shown to effectively handle uncertain information and enhance the accuracy of predictions.

The main contribution of this article is to propose a novel method for emergency supplies demand forecasting under major epidemics. The benefits of utilizing the grey method for handling small sample sizes and intuitionistic fuzzy set for handling uncertain information are considered in this proposed method. This method not only enhances existing grey method but also expands the methodologies used for forecasting demand for emergency supplies.

1. An intuitionistic fuzzy TPGM(1,1)-Markov method (IFTPGMM) is proposed.

2. The safety inventory theory is combined with IFTPGMM to construct a prediction method.

3. Asymptomatic infected cases are taken to forecast the demand for emergency supplies.

An intuitionistic fuzzy TPGM(1,1)-Markov method (IFTPGMM) is proposed.

The safety inventory theory is combined with IFTPGMM to construct a prediction method.

Asymptomatic infected cases are taken to forecast the demand for emergency supplies.

The purpose of this paper is to design a new trajectory error compensation method to improve the trajectory tracking performance and compliance of the knee exoskeleton in human–exoskeleton interaction motion.

A trajectory error compensation method based on admittance-extended Kalman filter (AEKF) error fusion for human–exoskeleton interaction control. The admittance controller is used to calculate the trajectory error adjustment through the feedback human–exoskeleton interaction force, and the actual trajectory error is obtained through the encoder feedback of exoskeleton and the designed trajectory. By using the fusion and prediction characteristics of EKF, the calculated trajectory error adjustment and the actual error are fused to obtain a new trajectory error compensation, which is feedback to the knee exoskeleton controller. This method is designed to be capable of improving the trajectory tracking performance of the knee exoskeleton and enhancing the compliance of knee exoskeleton interaction.

Six volunteers conducted comparative experiments on four different motion frequencies. The experimental results show that this method can effectively improve the trajectory tracking performance and compliance of the knee exoskeleton in human–exoskeleton interaction.

The AEKF method first uses the data fusion idea to fuse the estimated error with measurement errors, obtaining more accurate trajectory error compensation for the knee exoskeleton motion control. This work provides great benefits for the trajectory tracking performance and compliance of lower limb exoskeletons in human–exoskeleton interaction movements.

Online health communities (OHCs) are platforms that help health consumers to communicate with each other and obtain social support for better healthcare outcomes. However, it is usually difficult for community members to efficiently find appropriate peers for social support exchange due to the tremendous volume of users and their generated content. Most of the existing user recommendation systems fail to effectively utilize the rich social information in social media, which can lead to unsatisfactory recommendation performance. The purpose of this study is to propose a novel user recommendation method for OHCs to fill this research gap.

This study proposed a user recommendation method that utilized the adapted matrix factorization (MF) model. The implicit user behavior networks and the user influence relationship (UIR) network were constructed using the various social information found in OHCs, including user-generated content (UGC), user profiles and user interaction records. An experiment was conducted to evaluate the effectiveness of the proposed approach based on a dataset collected from a famous online health community.

The experimental results demonstrated that the proposed method outperformed all baseline models in user recommendation using the collected dataset. The incorporation of social information from OHCs can significantly improve the performance of the proposed recommender system.

This study can help users build valuable social connections efficiently, enhance communication among community members, and potentially contribute to the sustainable prosperity of OHCs.

This study introduces the construction of the UIR network in OHCs by integrating various social information. The conventional MF model is adapted by integrating the constructed UIR network for user recommendation.

The aim of this study is to design a guidance method to generate a smoother and feasible gliding reentry trajectory, a highly constrained problem by formalizing the control variables profile.

A novel accelerated fractional-order particle swarm optimization (FAPSO) method is proposed for velocity updates to design the guidance method for gliding reentry flight vehicles with fixed final energy.

By using the common aero vehicle as a test case for the simulation purpose, it is found that during the initial phase of the longitudinal guidance, there are oscillations in the state parameters which cause to violate the path constraints. For the glide phase of the longitudinal guidance, the path constraints have higher values because of the increase in the atmosphere density.

The violation in the path constraints may compromise the flight vehicle safety, whereas the enforcement assures the flight safety by flying it within the reentry corridor.

An oscillation suppression scheme is proposed by using the FAPSO method during the initial phase of the reentry flight, which smooths the trajectory and enforces the path constraints partially. To enforce the path constraints strictly in the glide phase, ultimately, another scheme by using the FAPSO method is proposed. The simulation results show that the proposed algorithm is efficient to achieve better convergence and accuracy for nominal as well as dispersed conditions.

This paper aims to analyze the stability of laminated shells subjected to axial loads or external pressure with considering various geometries and boundary conditions. The main aim of the present study is developing an efficient combined method which uses the advantages of different methods, such as finite element method (FEM) and isogeometric analysis (IGA), to achieve multipurpose targets. Two types of material including laminated composite and sandwich functionally graded material are considered.

A novel type of finite strip method called isogeometric B3-spline finite strip method (IG-SFSM) is used to solve the eigenvalue buckling problem. IG-SFSM uses B3-spline basis functions to interpolate the buckling displacements and mapping operations in the longitudinal direction of the strips, whereas the Lagrangian functions are used in transverse direction. The current presented IG-SFSM is formulated based on the degenerated shell method.

The buckling behavior of laminated shells is discussed by solving several examples corresponding to shells with various geometries, boundary conditions and material properties. The effects of mechanical and geometrical properties on critical loads of shells are investigated using the related results obtained by IG-SFSM.

This paper shows that the proposed IG-SFSM leads to the critical loads with an approved accuracy comparing with the same examples extracted from the literature. Moreover, it leads to a high level of convergence rate and low cost of solving the stability problems in comparison to the FEM.

Risk management is one of the most influential parts of project management that has a major impact on the success or failure of projects. Due to the increasing use of information technology in all fields and the high failure rate of software development projects, it is essential to predict the risk level of each project effectively before starting. Therefore, the main purpose of this paper is proposing an expert system to infer about the risk of new banking software development project.

In this research, the risk of software developing projects is considered from four dimensions including risk of cost deviation, time deviation, quality deviation and scope deviation, which is examined by rough set theory (RST). The most important variables affecting the cost, time, quality and scope of projects are identified as condition attributes and four initial decision systems are constructed. Grey system theory is used to cluster the condition attributes and after data discretizing, eight rule models for each dimension of risk as a decision attribute are extracted using RST. The most validated model for each decision attribute is selected as an inference engine of the expert system, and finally a simple user interface is designed in order to predict the risk level of any new project by inserting the data of project attributes

In this paper, a high accuracy expert system is designed based on the combination of the grey clustering method and rough set modeling to predict the risks of each project before starting. Cross-validation of different rule models shows that the best model for determining cost deviation is Manual/Jonson/ORR model, and the most validated models for predicting the risk of time, quality and scope of projects are Entropy/Genetic/ORR, Manual/Genetic/FOR and Entropy/Genetic/ORR models; all of which are more than 90% accurate

It is essential to gather data of previous cases to design a validated expert system. Since data documentation in the field of software development projects is not complete enough, grey set theory (GST) and RST are combined to improve the validity of the rule model. The proposed expert system can be used for risk assessment of new banking software projects

The risk assessment of software developing projects based on RST is a new approach in the field of risk management. Furthermore, using the grey clustering for combining the condition attributes is a novel solution for improving the accuracy of the rule models.