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Article
Publication date: 1 June 1991

K.B. Hollman, R.D. Hayes and J.H. Murrey

Examines various methods which can be used to improve the writingskills of work study practitioners. Considers the need for organizationof ideas, simplicity, clarity…

Abstract

Examines various methods which can be used to improve the writing skills of work study practitioners. Considers the need for organization of ideas, simplicity, clarity, unity, conciseness, cohereness and good grammar. Concludes that the objective of writing is to make messages complete and understandable; that affected, showy writing is inappropriate; and that use of these concepts will result in effective communications.

Details

Work Study, vol. 40 no. 6
Type: Research Article
ISSN: 0043-8022

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Article
Publication date: 1 January 1993

Sami M. Abbasi and Kenneth W. Hollman

The Middle East has been overlooked by American companies as aregion in which to explore market opportunities. Suggests that this islargely due to ignorance of, and bias…

Abstract

The Middle East has been overlooked by American companies as a region in which to explore market opportunities. Suggests that this is largely due to ignorance of, and bias towards, the culture and politics of the Middle East. Discusses aspects of Middle East culture and situational determinants which American companies would be wise to assimilate and suggests practices to carry out or avoid when attempting to form business relationships in the Middle East.

Details

Management Decision, vol. 31 no. 1
Type: Research Article
ISSN: 0025-1747

Keywords

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Abstract

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Panel Data Econometrics Theoretical Contributions and Empirical Applications
Type: Book
ISBN: 978-1-84950-836-0

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Article
Publication date: 1 December 2005

Michael Shulver

The understanding of operational failure (or loss generally) and its role as an imperative for service design is underdeveloped. This paper investigates external and…

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3755

Abstract

Purpose

The understanding of operational failure (or loss generally) and its role as an imperative for service design is underdeveloped. This paper investigates external and internal loss categories (such as market failure, and unexploited resource development) and their relationship to the loss response; specifically, reactions to loss in the form of ex post loss control via new service design (NSD).

Design/methodology/approach

The investigation consists of complimentary theoretical and empirical dimensions and includes the analysis of five service design cases. This analysis deploys a model based upon the extant service design and innovation, resource‐based view and operational risk literatures.

Findings

The findings question the universal applicability of extant normative and descriptive models of service design. After arguing that their use should be limited to specific contexts, the paper proposes a new, more general conception of service design modes.

Originality/value

The paper comments on patterns of service design practice not discussed previously. It highlights some dangers inherent in following conventional prescription on design processes, illustrates a positive role for loss in design, and proposes new frameworks for NSD that accommodate loss as a contributor to the process.

Details

International Journal of Service Industry Management, vol. 16 no. 5
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 March 1997

Marjorie Chan

This conceptual paper focuses on trust and its context. Previous research indicates the importance of the specific‐situational nature of trust, which is affected by both…

Abstract

This conceptual paper focuses on trust and its context. Previous research indicates the importance of the specific‐situational nature of trust, which is affected by both interpersonal and organizational contextual factors. Hypotheses are formulated, and they revolve around trust and various interpersonal and organizational contextual variables. The interpersonal contextual factors included are the types of trustor‐trustee relationships, ethnicity of the trustors and trustees, perceived inequity, and the importance of a cooperative or noncooperative act to the receiving party. The organizational contextual factors included are politics, ownership structure, and organizational form. In addition to main effects, some of these variables may have interaction effects on trust. Also, the organizational contextual variables mediated by the interpersonal contextual variables may have indirect effects on trust.

Details

The International Journal of Organizational Analysis, vol. 5 no. 3
Type: Research Article
ISSN: 1055-3185

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Article
Publication date: 8 March 2011

Janelle E. Wells and Jon Welty Peachey

This paper aims to investigate the relationship between leadership behaviors (transformational and transactional), satisfaction with the leader, and voluntary turnover…

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15897

Abstract

Purpose

This paper aims to investigate the relationship between leadership behaviors (transformational and transactional), satisfaction with the leader, and voluntary turnover intentions. In particular, it aims to investigate the mediation effect of satisfaction with the leader on the relationship between leadership behaviors and voluntary turnover organizational intentions.

Design/methodology/approach

Participants were 208 National Collegiate Athletic Association (NCAA) Division I softball and volleyball assistant coaches in the USA. Using the multifactor leadership questionnaire (MLQ – Form 5X) and an organizational turnover intent questionnaire, participants evaluated their head coach's leadership behavior, satisfaction with the leader, and their own organizational turnover intent.

Findings

Results revealed a direct negative relationship between leadership behaviors (transformational and transactional) and voluntary organizational turnover intentions. Also, satisfaction with the leader mediated the negative relationship between leadership behaviors (transformational and transactional) and voluntary turnover intentions.

Research limitations/implications

The study was limited by the use of professional associations to contact participants, the timing of the data collection, and the exploration of only one of numerous possible mediating variables. Several management implications are discussed, such as managers recognizing that both leadership behaviors can be the basis for effective leadership of work teams and for mitigating voluntary turnover intentions.

Originality/value

The paper's principal theoretical contribution is the addition of satisfaction with the leader as a mediating variable between transformational and transactional leadership behavior and voluntary organizational turnover intentions.

Details

Team Performance Management: An International Journal, vol. 17 no. 1/2
Type: Research Article
ISSN: 1352-7592

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Article
Publication date: 1 May 1983

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This…

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Abstract

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

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Management Decision, vol. 21 no. 5
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 16 March 2015

Eva Maria Falkner and Martin R.W. Hiebl

The purpose of this paper is to provide a systematic literature review of available research evidence on risk management in small and medium-sized enterprises (SMEs). The…

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17767

Abstract

Purpose

The purpose of this paper is to provide a systematic literature review of available research evidence on risk management in small and medium-sized enterprises (SMEs). The authors aim to reveal ambiguities, gaps and contradictions in the literature, and to sketch avenues for further research.

Design/methodology/approach

The authors follow the tenets of Tranfield et al. (2003) for conducting a systematic literature review. Following a key word search and an assessment of fit for this review, 27 papers were analyzed with respect to bibliographical information, research design and findings.

Findings

The review identified various types of risks that may occur in SMEs. In addition, the publication analysis demonstrates the importance of a risk management process in SMEs and that the characteristics of SME owners have a significant impact on their business strategies.

Research limitations/implications

Additional empirical research on risk identification, risk analysis, strategy implementation and control in the SME risk management process is needed.

Originality/value

This paper is the first comprehensive review of the body of literature on risk management in SMEs.

Details

The Journal of Risk Finance, vol. 16 no. 2
Type: Research Article
ISSN: 1526-5943

Keywords

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Article
Publication date: 1 March 1986

Frances M. Hill

This article reports the results of a longitudinal study of some of the earliest quality circle (QC) programmes to be established in the United Kingdom. The 27 companies…

Abstract

This article reports the results of a longitudinal study of some of the earliest quality circle (QC) programmes to be established in the United Kingdom. The 27 companies in question were first contacted in 1981. A second survey, conducted in April/May 1985, aimed to find out how many of the QC programmes have survived the test of time and in what circumstances. Reasons for the termination of individual circles and programmes were also sought. Forty per cent of the programmes unequivocally remain operative in organisations where senior management tend to be committed to the QC concept; the trade unions have been reasonably receptive or indifferent, the working environment is conducive to this type of initiative, and there have been no major crises, such as redundancy or serious retrenchment. The main reasons for QC programme termination were closure of sites or redundancy, and lack of support from senior management. Regarding those organisations in which QCs did not survive, the majority of respondents nevertheless felt that the technique has the potential to make a valuable contribution to British industry, primarily in relation to employee involvement.

Details

Personnel Review, vol. 15 no. 3
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 1 May 2004

Peter Raven and Dianne H.B. Welsh

The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon, regions with long histories of trade. Retail…

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3778

Abstract

The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon, regions with long histories of trade. Retail service, however, has not been well documented in this region. As far as is known, this is the first study that examines customer and salespeople perceptions of service encounters in these countries in light of their culture, religion, and nationalities. As retailers expand into new markets worldwide, such information is vital to their success. Future research directions are discussed.

Details

Journal of Services Marketing, vol. 18 no. 3
Type: Research Article
ISSN: 0887-6045

Keywords

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