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Article
Publication date: 15 July 2019

Kris M.Y. Law and K.B. Chuah

Since the late 1980s, the concepts of organizational learning (OL) and learning organization (LO) has prospered and been advocated as an effective strategy for…

Abstract

Purpose

Since the late 1980s, the concepts of organizational learning (OL) and learning organization (LO) has prospered and been advocated as an effective strategy for organizational excellence. However, there was a lack of systematic documentation or cases reported proving the sustaining effect of OL. The purpose of this paper is to present a successful 15-year OL case in China, with which to prove PAL is a sustainable vehicle for OL.

Design/methodology/approach

This study documents a 15-year successful journey of a project-based action learning (PAL) driven OL setting in a multinational high-tech manufacturing company in China. The case study has been focusing on the progress of the four pillars in the PAL framework (i.e. policy and strategy; learning facilitation; resources and technology; and performance management) throughout the 15-year journey. Besides secondary data collection, on-site interviews with participants and the management of the company were carried out.

Findings

From this longitudinal case study, it can be seen that the four pillars form a very robust infrastructure supporting PAL for driving OL within the company. Each pillar is indispensable and evolves according to the needs of the others. Both management and learning team members perceived that PAL is an effective tool to drive OL within the case company.

Originality/value

This paper presents a unique15-year longitudinal examination of a successful OL story in a high-tech company in China, through the adoption of the PAL driven framework and the evolutionary road of the associated parts. While successful, this paper is considered as a “stage” summary of the long range road of OL adoption, with PAL proven to be a sustainable OL vehicle.

Details

International Journal of Organizational Analysis, vol. 27 no. 5
Type: Research Article
ISSN: 1934-8835

Keywords

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Book part
Publication date: 5 December 2014

Abstract

Details

Inquiry-Based Learning for the Arts, Humanities, and Social Sciences: A Conceptual and Practical Resource for Educators
Type: Book
ISBN: 978-1-78441-236-4

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Article
Publication date: 11 July 2016

Che Keung Cheung, Shuang Geng, Kong Bieng Chuah, Yiu Chung Chau and Kar Fai Kwong

This paper aims to present the result of the pilot run of a research project which aims at evaluating the applicability of project-based action learning (PAL) to shop…

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474

Abstract

Purpose

This paper aims to present the result of the pilot run of a research project which aims at evaluating the applicability of project-based action learning (PAL) to shop floor organizational learning (OL) component in a manufacturing company in Dongguan, China. How the PAL framework was introduced and implemented is described. The factors that influence PAL implementation are examined in this pilot implementation. The implications and effectiveness are discussed. The findings shed light on the modifications needed in the PAL framework for shop floor implementation.

Design/methodology/approach

This is a longitudinal case research which is conducted in a case company (APT) located in Dongguan, China. PAL framework was introduced and implemented in APT. A wave-like approach was used to repeat launching PAL projects in cycles. Data of learning and work performances were collected for review during each phase and each cycle of the project. The result presented here is from the early round of the pilot PAL implementation.

Findings

Result indicated that the PAL framework is applicable in the shop floor level OL. Learning and performance have been found to have improved in all the PAL groups participating in the pilot run. Result also shows that the PAL implementation framework needs some fine tuning to meet the needs of the unique shop floor environment particularly with regard to performance measure and evaluation.

Originality/value

No such case study has been conducted in shop floor level before. The research study will be valuable experience and example for other organizations to implement OL in shop floor level.

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Article
Publication date: 1 January 2006

K.B. Chuah and Kris M.Y. Law

The paper aims to describe the development and introduction of the project action learning (PAL) framework as the OL vehicle in a company's move towards a learning organization.

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422

Abstract

Purpose

The paper aims to describe the development and introduction of the project action learning (PAL) framework as the OL vehicle in a company's move towards a learning organization.

Design/methodology/approach

This is a longitudinal case study of this company‐based LO and OL project. The paper describes the development and implementation experiences of PAL within the company, located in the Pearl River Delta of Southern China.

Findings

This paper describes the first four rounds of the PAL implementation within the case company. This is a work in progress. To date a very successful start to PAL implementation has been reported.

Practical implications

After a successful start of the PAL implementation, the authors and the sponsoring company anticipate a continued propagation of PAL activities as the main OL vechicles of the company.

Originality/value

This is a useful case reference for LO and OL development and implementation in industrial organization particularly for manufacturing enterprises in Southern China.

Details

Team Performance Management: An International Journal, vol. 12 no. 1/2
Type: Research Article
ISSN: 1352-7592

Keywords

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Article
Publication date: 13 July 2012

Rui Cao, Kong Bieng Chuah, Yiu Chung Chau, Kar Fai Kwong and Mo Yin Law

This paper addresses the importance of a more proactive role of organizational learning (OL) facilitators, learning motivation reinforcer, through a two‐part longitudinal…

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1136

Abstract

Purpose

This paper addresses the importance of a more proactive role of organizational learning (OL) facilitators, learning motivation reinforcer, through a two‐part longitudinal study in a case company. The first part of this study aims to investigate and analyze some unexpected challenges in the project action learning‐driven (PAL) OL implementation in the case company, and the second part seeks to discuss an enhanced role of OL facilitators to cope with the new challenges.

Design/methodology/approach

A longitudinal case study supplemented with a series of carefully choreographed field research activities, e.g. interviews, on‐site observations, survey tests, was conducted to achieve the research purpose. In the first part of this study, the feedbacks regarding PAL implementation were collected from different PAL stakeholders to identify the problems and barriers that undermined the effectiveness of PAL implementation. In its second part, the proposed facilitator's interventions were introduced in the case company. The results were examined through a controlled group experiment conducted with an on‐going round of PAL implementation.

Findings

The study found that adverse changes in business circumstances and organizational restructurings could dampen staff's motivation toward organization's OL initiatives which would further reduce the OL effectiveness. To redress the situation, a set of facilitator's interventions was developed to reinforce OL members' learning motivation. Study results indicate that the proposed interventions can positively influence the learning motivation of the PAL members in the case company.

Practical implications

This paper describes the difficulties encountered in a real life OL journey and the role OL facilitators could take on to help overcome them. It provides empirical evidence of how the learning motivation and commitment of OL members can be positively influenced by OL facilitation.

Originality/value

The authors believe such longitudinal case based OL research is rare and valuable to OL theorists and practitioners.

Details

The Learning Organization, vol. 19 no. 5
Type: Research Article
ISSN: 0969-6474

Keywords

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Article
Publication date: 1 March 2004

Henri Barki and Jon Hartwick

The lack of a clear conceptualization and operationalization of the construct of interpersonal conflict makes it difficult to compare the results of different studies and…

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4979

Abstract

The lack of a clear conceptualization and operationalization of the construct of interpersonal conflict makes it difficult to compare the results of different studies and hinders the accumulation of knowledge in the conflict domain. Defining interpersonal conflict as a dynamic process that occurs between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals, the present paper presents a two‐dimensional framework and a typology of interpersonal conflict that incorporates previous conceptualizations of the construct. The first dimension of the framework identifies three properties generally associated with conflict situations: disagreement, negative emotion, and interference. The framework's second dimension identifies two targets of interpersonal conflict encountered in organizational settings: task and interpersonal relationship. Based on this framework, the paper highlights several shortcomings of current conceptualizations and operationalizations of interpersonal conflict in the organizational literature, and provides suggestions for their remedy.

Details

International Journal of Conflict Management, vol. 15 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

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Article
Publication date: 1 October 2004

Kris M.Y. Law and K.B. Chuah

Concept of “organisational learning” has been widely advocated as one of the solutions for organisational development, especially for those companies requiring high level…

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4490

Abstract

Concept of “organisational learning” has been widely advocated as one of the solutions for organisational development, especially for those companies requiring high level of technology and knowledge. While being applied to the entire organisation, the concept of organisational learning can also be applied to specific function or project teams, which can be named as “project” based organisations. This paper presents a new approach of learning for the project‐based teams, which integrates learning and project in one, towards organisational learning ideals. Performance evaluation mechanism is also developed. With the developed evaluation, three dimensions of team performance, within the scope of project action‐learning framework would be measured. It would tell the team where it stands at a particular point of time. In order to track the critical variables required to reach the goals, the developed measurement system framework will be adopted in the implementation phase.

Details

Team Performance Management: An International Journal, vol. 10 no. 7/8
Type: Research Article
ISSN: 1352-7592

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Article
Publication date: 1 March 2005

Yuejin Zhou, K.B. Chuah and Shuping Chen

This paper deals with the modelling of an information system for Chinese herbal medicine manufacturing enterprises, describes its structures and functions, and discusses…

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2096

Abstract

Purpose

This paper deals with the modelling of an information system for Chinese herbal medicine manufacturing enterprises, describes its structures and functions, and discusses its implementation issues.

Design/methodology/approach

A case experience is presented.

Findings

Enterprises within this industry have big differences in production and management process and practice. The implementing plan must consider these differences and have adaptable solutions to fit the firm's conditions. It has been found that the information system model proposed here is feasible and can be used not only in other Chinese herbal medicine manufacturing enterprises, but also in other flow‐process industries.

Originality/value

The issues discussed in this paper are common to many Chinese enterprises today, particularly the small and medium‐sized enterprises. The experience described here provides a useful reference for such enterprises’ venture into technological and management process innovation.

Details

Journal of Manufacturing Technology Management, vol. 16 no. 2
Type: Research Article
ISSN: 1741-038X

Keywords

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Article
Publication date: 27 May 2014

Niccolo Curatolo, Samir Lamouri, Jean-Charles Huet and André Rieutord

As reimbursements fall and costs for services climb, organizations are forced to follow the painful motto of doing more with less. A solution could be the adaptation of…

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2806

Abstract

Purpose

As reimbursements fall and costs for services climb, organizations are forced to follow the painful motto of doing more with less. A solution could be the adaptation of industrial business process improvement (BPI) methods such as Lean to the hospital setting (HS). The purpose of this paper is to analyze if Lean approaches related in the literature provide sufficient methodological support for other practitioners to reproduce the reported results.

Design/methodology/approach

The authors analyzed the published Lean literature in the HS using a methodological maturity-level framework and what the authors defined as the 11 characteristic activities of BPI.

Findings

The literature analysis reveals that a Lean approach with a high-methodological maturity level that includes the 11 characteristic activities of BPI has never been reported. Considering this, the paper suggests a meta model for a high-methodological maturity-level Lean method based on the characteristic activities of BPI.

Originality/value

This is the first study on the Lean approach in the HS that evidences the absence of a robust Lean methodology in the literature. For Lean to be adopted and implemented by hospital practitioners a structured robust method should be provided.

Details

Business Process Management Journal, vol. 20 no. 3
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 1 February 2000

Yuejin Zhou and K.B. Chuah

The study of intelligent manufacturing systems (IMS) has attracted increasing interest in recent years. Examines “human intelligence” as the key factor in IMS in the…

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2473

Abstract

The study of intelligent manufacturing systems (IMS) has attracted increasing interest in recent years. Examines “human intelligence” as the key factor in IMS in the context of our present research into manufacturing automation and computerisation in PRC/HK industrial enterprises. Provides the definition of human intelligence according to relevant literature and in the context of our study, then briefly introduces the outline of IMS study in the West. Presents an analysis of the circumstances of a number of PRC/HK enterprises which the authors have studied in a recent series of industrial survey visits in mainland China and Hong Kong. Reports progress made in the study of human intelligence in manufacturing automation and computerisation. Puts forward a framework on how a manufacturing enterprise can emphasise the use of human intelligence and human resources to the full in the process of adopting advanced manufacturing and computer technologies.

Details

Integrated Manufacturing Systems, vol. 11 no. 1
Type: Research Article
ISSN: 0957-6061

Keywords

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