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The purpose of this paper is to examine the extent of emergent resource-capability, its configurations and its impacts on customer service innovation and cost advantages in the context of the halal dynamic environment.

The study performed a cluster analysis on a sample of 123 Malaysian halal-based third-party logistics (3PL) providers.

The findings reveal that the emergent resource-capability comprising physical, technology, knowledge, relational and organizational is advanced uniformly into low, medium and high level. The high resource-capability is significantly different with the medium and low resource-capability, while the medium resource-capability is significantly different with the low resource-capability. The extent of emergent resource-capability has a significantly positive effect on customer service innovation and cost advantage. Especially, high and medium resource-capabilities have enhanced greater customer service innovation and cost advantage significantly, indicating the higher the extent of resource-capability, the greater the enhancement of performance.

3PL providers or logistician professionals should understand the extent of emergent resource-capability to empower the competitiveness of service innovation and cost in the dynamic environment.

The study expands the knowledge with regard to resource-capability complexities which clarify the uniform extent of five emergent resource-capability naturally and provides empirical evidence on the emergent resource-capability of halal logistics services that can empower a successful halal logistics services and competitiveness.

This paper aims to investigate the impact of total quality management (TQM) practices on the work-related attitudes of International Non-Governmental Organisations (INGOs) staff, including job involvement, job satisfaction, career satisfaction and organisational commitment.

The paper developed and tested 16 hypotheses on the relationship between TQM practices and work-related attitudes. Out of 295 targeted staff working for 59 INGOs operating in Jordan, 126 staff have responded to the research questionnaire. The collected dataset has been analysed using the structural equation modelling-partial least square (SEM-PLS) technique.

Analysis of the data revealed the significant positive effect of TQM practices. Beneficiary focus, empowerment-teamwork and continuous improvement impact 35% of job involvement. Meanwhile, beneficiary focus and empowerment-teamwork affect 34 and 47% of career satisfaction and organisational commitment, respectively. Significantly, empowerment-teamwork and continuous improvement determine 62% of job satisfaction. However, the low extent of training and education is challenging to enhance employees' positive emotions.

This research provides further evidence on the importance of TQM practices to the leaders of INGOs. Therefore, to orient their resources towards TQM implementation to enhance work-related attitudes, and in turn, the performance of interventions in this challenging sector.

This research extends the knowledge regarding certain TQM practices that naturally and variably empower job and career satisfaction, job involvement, and organisational commitment within the INGOs. Therefore, to confirm the validity of this research direction in a new uncovered sector, which has its own specificities.

This paper aims to formulate COVID-19 benchmarks that international nongovernmental organizations (INGOs) have considered to recover from the sudden stopping of operations swiftly and consequences of COVID-19 pandemic; thus, to move forward toward readiness for both, the unpredictable spreading or disappearing of the virus (case of INGOs operating in Jordan).

This exploratory research has been informed by the broader social constructivism paradigm and the basics of grounded theory method to identify the common themes. Six semistructured interviews have been conducted with INGOs’ leaders. The findings have been categorized, triangulated and prioritized toward the final identification of benchmarks.

Seven COVID-19 benchmarks for INGOs’ effective responses during COVID-19 pandemic have been proposed, comprising of (1) donors’ policies and regulations, (2) needs, expectations and relevancy, (3) coordination, (4) staff management, (5) business continuation plans, (6) balanced short-term and long-term planning and (7) permanent adoption of successful modalities.

INGOs play a vital role in the lives of vulnerable people around the world through their international development and aid (IDA) projects. However, the restrictions of movements associated with COVID-19 pandemic drive more burden on these communities and interrupted their access to assistance and support. This paper helps to sustain the crucial support of INGOs to those people who need it.

COVID-19 pandemic has interrupted the implementation of IDA projects, which added further obstacles toward the achievement of quality implementation of these projects. The proposed COVID-19 benchmarks help INGOs to overcome the consequences of pandemic on the near longer-term alike.

This paper aims to examine the halal value creation in halal logistics practices and halal logistics integration in delivering halal products and/or services by investigating the effects of halal logistics practices on halal logistics performance and the role of halal logistics integration as a mediator.

Partial least square is performed on a survey data of 129 Malaysian logistics service providers.

The novel findings affirm that halal logistics practices comprising of physical segregation of halal products from non-halal in halal warehousing, halal transportation and halal terminal positively affect halal logistics performance. The most novel finding is that halal logistics integration positively affect halal logistics performance and mediate, significantly the relationship between halal warehousing and halal transportation and halal logistics performance.

Managers/logisticians should aware that halal value creation in halal logistics practices have a positive effect on halal logistics performance and they should appreciate halal logistics practices and halal logistics integration to realize a better halal logistics performance towards halal logistics implementation.

The results draw the novel contributions of halal logistics practices and mediating effects of halal logistics integration between halal logistics practices and halal logistics performance that have never been published.

This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship.

Original research using self‐completed questionnaires, distributed to all staff within this organization, is thoroughly reported. The study sample consisted of 230 employees, resulting in a response rate of 76.6 percent. A questionnaire developed by Wright and Cropanzana was used for ascertaining the level of overall job satisfaction. Data were analyzed by employing correlation and multiple regression analysis.

The results revealed that teamwork, organizational trust, organizational culture and customer focus are positively associated with employees' job satisfaction. It is also found that, where teamwork was perceived as a dominant TQM practice, improvements in job satisfaction levels were significant. Further, the result of the multiple regression analysis supports the proposed model based on the empirically validated soft TQM instruments, which are reliable and valid.

The findings make a significant contribution by using a major Malaysian OSAT organization that proves to be useful as an example of a methodology that might be used to track the extent of TQM effects on job satisfaction. A firm could use this instrument to do a pre‐test baseline measurement, and then periodically re‐administer it to identify changes associated with TQM efforts.

This study seeks to comprehend if political exposure containing disapproval and different values will affect implicit knowledge sharing (KS) amongst colleagues in the organization. This research examines participants' responses to a colleague's social-media political exposure and their readiness to perform implicit KS to their colleague.

Data collection uses an online questionnaire and a vignette approach. Subsequently, data analysis for 316 finished surveys employs structural equation modelling-partial least squares (SEM-PLS).

The findings show that the perceived-value similarity of political posts of a colleague significantly and indirectly affects workers' readiness to do implicit KS. Besides, likes and trusts also significantly affect workers' readiness to perform implicit KS. While perceived-value similarity strongly shapes likes, likes significantly and positively affect trusts.

Sharing social-media postings associated with political exposure can hinder the implicit KS in organizations and is understudied in the field of knowledge management. Especially, unlike this study which focuses on private companies, previous studies have paid more attention to public enterprises. Besides, this paper's empirical verification is obtained from private organizations in Indonesia, which is also neglected by scholars.

Halal frozen meat product returns are major challenges in the halal frozen meat supply chain because of the sheer volume and processing costs of returns. The purpose of this paper is to investigate the effect of integrated halal supply chain (IHSC) strategies on effective product returns with halal logistics (HL) as an interceding variable.

This paper used the cross-sectional technique to select samples from a population that revolved around the halal food industry in Malaysia. Data collected from halal service providers who handle halal frozen meat product returns provided insightful findings.

The findings of this paper indicate that the IHSC dimensions, such as interactive fairness, procedural fairness and service coverage, are positively associated with effective product returns. It also shows that HL plays a mediating role between the IHSC and effective product returns.

From a practical viewpoint, this paper suggests that an effective return service system can be designed to emphasise the category of interactive and flexible justice services through refunds or product replacement, depending on customer's demand.

The result of this paper provides insights into how logistics service provider managers effectively and efficiently handle the halal supply chain network when involving product returns.

The adequate culture of knowledge sharing in organizations is considered a key factor for improving the employees’ performance. Along with knowledge sharing, total quality management (TQM) practices are the ways to achieve business excellence. The purpose of this paper is to explore the mediating effect of knowledge sharing on the relationship between TQM practices and employees’ performance.

The quantitative study has been carried out in software houses of Pakistan. Data were collected from 340 employees using survey questionnaires from software houses of Pakistan and is analyzed through structural equation modeling technique using SPSS 22.0 and SmartPLS 2.0.

The results reveal that knowledge sharing partially mediates between TQM practices and employee performance. Furthermore, the results indicate that the TQM practices should be implemented holistically rather than individually.

The generalization of the results is limited as the sample size is relatively small and represents software houses of only four regions in Pakistan. Moreover, the study findings were only based on software houses. So, these should be applied to other sectors with caution.

This study complements the previous researches and seeks to extend literature that how the core elements of knowledge sharing mediate between TQM practices and employees’ performance especially, in developing countries like Pakistan.

Previous studies that have attempted to link TQM and employees’ satisfaction are either theoretical without empirical evidence or had limited outcome in scope as they link only few elements of TQM with employees’ job satisfaction and commitment. This study is warranted due to the paucity of insights into the impact of soft strategies on determining job satisfaction and commitment. Despite the considerable body of TQM literature that has evolved to examine the relationship between TQM and employees’ job satisfaction in various countries as well as industries there is no existing literature that recognizes the soft aspects of TQM within the context of the Indian manufacturing industry. The paper aims to discuss these issues.

On the basis of the proposed hypotheses a conceptual model was proposed and tested. A questionnaire survey was employed for data collection. The participants were 450 shop floor employees of three Indian manufacturing organizations.

The results have shown that six out of the nine soft aspects of TQM played a role in determining job satisfaction and commitment. The results have also shown that the predictors of both job satisfaction and commitment were the same except for the strength of prediction. The proposed model showed an acceptable fit.

This is the first study to examine the impact of soft aspects of TQM in determining job satisfaction and commitment in the Indian manufacturing organizations.

In recent years, the concept of logistics cluster has attracted the attention of several researchers and practitioners. It is an agglomeration of different types of companies and operations: notably, those providing logistics services, such as supply chain organization, storage and distribution. The paper focuses on this concept by examining the factors influencing logistics service providers (LSPs) to enter the logistics clusters.

An exploratory qualitative study based on semi-structured interviews was conducted. Regarding the sample size, the author interviewed 31 professionals belonging to logistics clusters located in the Moroccan economic metropolis: Casablanca.

The results show that the cost reduction, the reputation of the cluster, the learning from other LSP, the communal services, the geographical proximity, and the role of public authorities are the main factors impacting the entry of LSPs into these clusters.

The findings of this study provide several practical insights for LSPs, government authorities, and cluster managers. For LSPs, understanding the key factors influencing their entry into logistics clusters—such as cost reduction, proximity and the role of public authorities—enables them to make strategic decisions that optimize their operations and enhance competitiveness. For cluster managers, the study highlights the importance of maintaining a strong cluster reputation and fostering collaboration between LSPs to attract new entrants. Finally, public authorities can leverage the insights to design policies that incentivize LSPs to join clusters by providing infrastructure, financial support and governance structures that align with industry needs.

This theme has never been investigated. Therefore, this research expands the literature review and tries to examine this gap of literature by studying the factors that can affect the adhesion of LSPs to these clusters.