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Article

Sulphey MM and K. Mohamed Jasim

Service quality (SQ) has become an essential and indispensable component in healthcare and many other industries. SQ can deliver guaranteed stakeholder value and…

Abstract

Purpose

Service quality (SQ) has become an essential and indispensable component in healthcare and many other industries. SQ can deliver guaranteed stakeholder value and consequent consumer delight in the healthcare sector. The purpose of this study is to identify the relationships of various SERVQUAL elements with respect to the SQ of surgical instrument suppliers among surgeons.

Design/methodology/approach

Data were collected from a sample of 112 surgeons working in the USA using the “snowball sampling” technique. A few standardised questionnaires, including SERQUAL, were used to collect the data. R-programming was used to perform structural equation modelling (SEM) analysis on the collected data.

Findings

The research study identified that service delivery factors and the SQ of surgical instruments contribute significantly towards medical practitioner sensitivity in the US healthcare industry. Word of mouth (WOM) did not have any significant impact on the medical practitioners' sensitivity.

Originality/value

A review of related literature revealed that studies that examine the surgeon's perspectives of SQ are scarce. Thus, the present study is directed towards this gap in literature. The findings of the study are significant in nature and have made a substantial contribution to management literature.

Details

Benchmarking: An International Journal, vol. 28 no. 1
Type: Research Article
ISSN: 1463-5771

Keywords

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Article

Jasim Aldairi, M.K. Khan and J. Eduardo Munive-Hernandez

This paper aims to develop a knowledge-based (KB) system for Lean Six Sigma (LSS) maintenance in environmentally sustainable buildings (Lean6-SBM).

Abstract

Purpose

This paper aims to develop a knowledge-based (KB) system for Lean Six Sigma (LSS) maintenance in environmentally sustainable buildings (Lean6-SBM).

Design/methodology/approach

The Lean6-SBM conceptual framework has been developed using the rule base approach of KB system and joint integration with gauge absence prerequisites (GAP) technique. A comprehensive literature review is given for the main pillars of the framework with a typical output of GAP analysis.

Findings

Implementation of LSS in the sustainable building maintenance context requires a pre-assessment of the organisation’s capabilities. A conceptual framework with a design structure is proposed to tackle this issue with the provision of an enhancing strategic and operational decision-making hierarchy.

Research limitations/implications

Future research work might consider validating this framework in other type of industries.

Practical implications

Maintenance activities in environmentally sustainable buildings must take prodigious standards into consideration, and, therefore, a robust quality assurance measure has to be integrated.

Originality/value

The significance of this research is to present a novel use of hybrid KB/GAP methodologies to develop a Lean6-SBM system. The originality and novelty of this approach will assist in identifying quality perspectives while implementing different maintenance strategies in the sustainable building context.

Details

International Journal of Lean Six Sigma, vol. 8 no. 1
Type: Research Article
ISSN: 2040-4166

Keywords

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Article

Abbas J. Ali

The purpose of this research is to address the notion of leadership in Muslim countries. It seeks to develop a model for understanding leadership in Islamic culture and…

Abstract

Purpose

The purpose of this research is to address the notion of leadership in Muslim countries. It seeks to develop a model for understanding leadership in Islamic culture and discusses the factors which give rise to two types of leadership: the prophetic and caliphate.

Design/methodology/approach

The article briefly surveys the socio‐economic and political forces which facilitate the emergence of certain leadership styles. The paper, then, suggests a model of leadership relevant to Islamic culture.

Findings

Two types of leadership were identified. Furthermore, the paper addresses the conflict between idealism and realism and the rise of authoritarian leaders.

Practical implications

This paper offers policymakers and researchers various avenues on how to address the issue of leadership in an Islamic culture and presents a theoretical model for understanding issues pertaining to leaders and leadership in Muslim societies. Specific propositions pertaining to the effect of culture and society on leadership are offered.

Originality/value

The paper offers a genuine reflection on the nature of leadership. The issue of leadership and its linkage to culture has often been overlooked in the literature. In part, this is because most of the literature on leadership has been focused primarily on personality‐based relationships and relationships between leaders and followers. In this paper, it is argued that culture shapes personality and gives meaning to contextual and relational aspects of leadership.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 2 no. 2
Type: Research Article
ISSN: 1753-8394

Keywords

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Article

Sabiha Barour, Abdesselam Zergua, Farid Bouziadi and Waleed Abed Jasim

This paper aims to develop a non-linear finite element model predicting the response of externally strengthened beams under a three-point flexure test.

Abstract

Purpose

This paper aims to develop a non-linear finite element model predicting the response of externally strengthened beams under a three-point flexure test.

Design/methodology/approach

The ANSYS software is used for modeling. SOILD65, LINK180, SHELL181 and SOLID185 elements are used, respectively, to model concrete, steel reinforcement, polymer and steel plate support. A parametric study was carried out. The effects of compressive strength, Young’s modulus, layers number and carbon fiber-reinforced polymer thickness on beam behavior are analyzed. A comparative study between the non-linear finite element and analytical models, including the ACI 440.2 R-08 model, and experimental data is also carried out.

Findings

A comparative study of the non-linear finite element results with analytical models, including the ACI 440.2 R-08 model and experimental data for different parameters, shows that the strengthened beams possessed better resistance to cracks. In general, the finite element model’s results are in good agreement with the experimental test data.

Practical implications

This model will predict the strengthened beams behavior and can describe the beams physical conditions, yielding the results that can be interpreted in the structural study context without using a laboratory testing.

Originality/value

On the basis of the results, a good match is found between the model results and experimental data at all stages of loading the tested samples. Crack models obtained in the non-linear finite element model in the beams are also presented. The submitted finite element model can be used to predict the behavior of the reinforced concrete beam. Also, the comparative study between an analytical model proposed by of current code of ACI 440.2 R-08 and finite element analysis is investigated.

Details

World Journal of Engineering, vol. 17 no. 2
Type: Research Article
ISSN: 1708-5284

Keywords

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Article

Dwi Suhartanto

This study aims to examine behavioural intention towards Islamic bank including three determinants: religiosity, trust and image across customers and non-customers.

Abstract

Purpose

This study aims to examine behavioural intention towards Islamic bank including three determinants: religiosity, trust and image across customers and non-customers.

Design/methodology/approach

This study uses 400 samples, consisting of customers and non-customers of Islamic banks collected from Bandung, Indonesia. Partial least square was applied to evaluate the association between religiosity, trust, image and behavioural intention.

Findings

This study reveals a direct effect of religiosity on behavioural intention and indirect effect through trust and image for both customers and non-customers of Islamic banks. Although the impact of religiosity on trust, image and behavioural intention is significant in both the customer and non-customer sample, the effect of religiosity on the customer is higher compared to that of non-customer.

Practical implications

This study provides an opportunity for Islamic bank managers to increase the behavioural intention among the customer, as well as non-customer. To increase behavioural intention amongst customers and non-customers, Islamic bank managers need to keep the bank operation compliant with the Sharia law, maintain a good image and gain trust from both customers and non-customers.

Originality/value

This study is the first attempt to evaluate the behavioural intention towards Islamic bank across customers and non-customers.

Details

Journal of Islamic Marketing, vol. 10 no. 4
Type: Research Article
ISSN: 1759-0833

Keywords

Content available
Article

Haider Muthnna Almoatasm

This paper aims to scrutinize some determinants that affect the functions and roles of contemporary parliaments. In particular, such parliaments attempt to involve in new…

Abstract

Purpose

This paper aims to scrutinize some determinants that affect the functions and roles of contemporary parliaments. In particular, such parliaments attempt to involve in new areas that were not represented in parliamentary study and to play new roles in the areas of development, diplomacy, the establishment of post-conflict peace rules and achieving the objectives of the sustainable development. The study found that the most important determinants affecting the new roles of contemporary parliaments are the constitutional and legal frameworks.

Design/methodology/approach

This paper adopts three basic methodologies so as to reach some applicable scientific findings that can be generalized. The researcher has used the descriptive methodology, to shed light on the parliament’s various activities and new roles and to take note of the many surrounding factors and available dimensions that enable parliaments to perform such roles. The researcher has also used the comparative methodology, to study parliaments with a view to identifying their roles in a way that includes their similarities and dissimilarities and the possibility of generalizing the outputs.

Findings

The paper has reached many findings, the most important of which are: first, the need to present appropriate amendments to the constitutions to give space to parliaments to play more effective and influential roles. Second, the internal regulations of parliaments must be in line with the attitudes and aspirations of the parliament and its members, giving appropriate cover for playing new roles in various areas.

Research limitations/implications

This study has found that contemporary parliaments can play new roles in various fields, whether internal or external and in different sectors as well, as a result of the great developments and complexities introduced around the world. Such developments and complexities have cast a shadow on governments and affected their abilities in dealing with the issues immediately because of the enormous challenges in addition to the ongoing developments occurring to the legislative systems in the world, at the technical level of the departments and secretariats of contemporary parliaments or for members of Parliament and the institution as a whole.

Practical implications

The new roles of contemporary parliaments have been affected by the determinants of the research, which are the constitutional framework, the legislative framework, the relationship between Parliament and civil society and the relationship between Parliament and the government. These factors cast a shadow over the expansion or contraction of the attempts of modern parliaments to play new roles.

Social implications

This study has found that contemporary parliaments can play social roles in various fields of a social nature, which is find solutions to the problems experienced by societies emerging from civil wars, which need national reconciliation, for example, the reconciliation of the ethnic tribes carried out by the Iraqi council of representatives between the local tribes to resolve the internal problems, in addition the role of Borondian council by it is trying end the conflict between the tribes of Hotsi and Tutsi.

Originality/value

The importance of the study stems from the fact that it focuses on the most important determinants of the new roles of contemporary parliaments that may be conducted outside the traditional framework of the parliament's study of legislation and supervision. Such contemporary parliaments have played new roles that take the form of political, economic, social, humanitarian, diplomatic and environmental works and other works concerned with the climate and their attempts to end internal and external conflicts and disputes.

Details

Review of Economics and Political Science, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2356-9980

Keywords

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