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Publication date: 1 January 1991

Julie Soquet

Increased customer satisfaction is the driving force behind many organisations in the 1990s. ODI is helping companies achieve this goal through Quick‐Start — a technique used to…

Abstract

Increased customer satisfaction is the driving force behind many organisations in the 1990s. ODI is helping companies achieve this goal through Quick‐Start — a technique used to implement quickly and efficiently the management of both relationships and processes.

Details

The TQM Magazine, vol. 3 no. 1
Type: Research Article
ISSN: 0954-478X

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