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Article
Publication date: 1 January 1991
Increased customer satisfaction is the driving force behind many organisations in the 1990s. ODI is helping companies achieve this goal through Quick‐Start — a technique used to…
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Abstract
Increased customer satisfaction is the driving force behind many organisations in the 1990s. ODI is helping companies achieve this goal through Quick‐Start — a technique used to implement quickly and efficiently the management of both relationships and processes.
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