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The aim is to explore users' reactions to health information web sites from the perspective of trust, retrieval of relevant information and ease‐of‐use, and to establish the link between perceived quality, trust, and usability.

An analysis of three Australian health web sites was undertaken. A usability test was conducted on those three web sites resulting in 207 completed user evaluations. The evaluations included both quantitative and qualitative data.

The three investigated health information web sites do not meet the needs of health consumers. More details such as how information is selected to engender greater trust need to be provided. The retrieval of relevant information could be improved through the implementation of functionality such as spell checking and information differentiation. Finally, ensuring web sites are easy to use contributes to the level of trust users have in a web site.

This was a relatively small study investigating only three generic Australian health web sites, the results however suggest that a larger study looking at other health web sites is needed.

For government agencies developing health information web sites more attention needs to be paid to the design of these web sites if users are to be encouraged to use the web site and return. The research suggests that effective health information web sites must be perceived to be of reliable quality, be trustworthy, have some level of intelligence to assist in the retrieval of relevant information, and be easy to use.

Although there is much research relating to the relationship between web site design and trust for e‐commerce transactional web sites this work has not been undertaken for web sites designed for information retrieval, in particular little work has been done of health information web sites. This paper fills in some of the gaps.

To examine the progress local governments in Victoria. Australia have made utilizing the internet to deliver traditional services, and examine models that attempt to define the maturity of local government electronic service delivery.

The research approach comprised two components. The first was to examination and assess local government web sites in Victoria, and the second part involved an in‐depth case study with one local government.

The findings suggest that conventional linear e‐commerce and e‐Government maturity models are not applicable in the case of local government as this level of government traditionally focuses more on active community participation and interaction.

The research examines a wide sample of council web sites but the case study is limited to one council. It suggests that the implementation and uptake of e‐commerce and e‐Government across the local government sector have been mixed and more detailed models of electronic service are needed.

In Australia, there has been significant Federal government emphasis on initiatives to promote internet use for local government service provision, yet the move to electronic service delivery (ESD) in the sector has been varied. For the local government sector, the internet offers significant potential for the delivery of government services and this research identifies some significant issues.

The report on the research outlines the similarities and differences between the various levels of government and suggests that the purpose and needs of ESD are different for municipal councils.

Many scholars and practitioners consider development to be as much an institutional and organizational phenomenon as it is an economic one. Among other elements, civil society is a key determinant of a country’s level of social capital. Important links appear to exist between a robust associational milieu and the effective operation of democracy. However, the role of civil society organizations in human development has only recently gained attention.

What is the role of ethics and values in justice and the role of justice in ethics and values? How do we do them? These questions, ever-present and often unacknowledged, undergird efforts to survive, practice mutual aid, and work to prevent and address harms produced through disasters and environmental change.

Emerging from the teachings of Reverend Richard Krajeski and to honor his call, a group of his mentees, collaborators, and co-conspirators organized a special session at the July 2020 Natural Hazards Workshop, Just Dialogue: An Intergenerational Conversation on Justice, Sustainability, and Abundance. Enough is abundance, as Dick Krajeski, a longtime leader in the hazards community, was known for saying. In this way, he reminded us that that when we live as if we already have enough, we live sustainably and in ways that help lift oppression and reduce inequality and injustice. The session brought together people from diverse and intersecting places of Dick’s life for an intergenerational conversation about hope and healing, and invited the Natural Hazards community to engage in a just dialogue to which we bring our whole, true selves (open and vulnerable) to ask – what are the questions for the Natural Hazards community to be questioning, and to be asking, to motivate change and to move our systems of research and practice toward more equitable futures for all?

This study aims to explore how key stakeholders and recipients of local food access programs operate strategically to meet individual and community food needs, enhance experiences of dignity and promote social justice. The study of a fragmented community food system highlights the connections between micro and meso dimensions of food access, illustrating how people work around food system limitations to access food.

Using qualitative in-depth interviews with food assistance managers, workers, volunteers and recipients, this study examines the period before the implementation of a centralized community-based food access initiative in a mid-sized, rural Oklahoma college town with a high rate of food insecurity. This study asks: What are community members’ experiences in a fragmented food assistance system? In what ways do individuals use everyday resistance and workarounds to actively promote experiences of dignity and social justice in food access spaces?

Those involved in sites of community food access build important networks to share information and engage in negotiation and trade to gain access to useful food resources. As forms of everyday resistance, such practices encourage co-construction of dignity and social justice in stigmatized spaces.

This research contributes to literature examining micro- and meso-level community dynamics that inform agency, dignity and social justice in community food access approaches.

This qualitative study aims to explore general perceptions of a woman experiencing negative menopausal symptoms in the workplace. It examines the socio-cultural understandings informing the responses of a mixed participant group, including those unlikely to have experienced menopause, to a hypothetical scenario involving a woman disclosing negative menopausal symptoms in the workplace – to either a female or male manager.

Using an innovative hybrid vignette-story completion (SC) technique, data were generated from 48 employees of a single UK-based organisation. Participants were presented with a vignette featuring a protagonist (Julie) experiencing negative menopausal symptoms, asked questions about their imaginings of Julie and how she might be perceived by others in the workplace, then presented with a story stem and asked to continue the story in the third person. The stem depicted Julie preparing to tell her manager about her symptoms and featured either a male or female manager, with one variation randomly presented to each participant. Responses were analysed using reflexive thematic analysis.

This study reports four themes: (1) the burden of menopause; (2) managing menopause at work; (3) menopause as not belonging in the workplace; and (4) menopause as unlocking new life potential? Limitations and directions for future research are discussed.

Using the innovative hybrid vignette-SC technique, this study contributes to the current discourse on menopause in the workplace by providing insight into how menopausal employees experiencing negative symptoms are perceived by others and the social understandings that shape these perceptions.

This chapter presents a seven-part case developed for use in a graduate-level tax planning class. The case is organized in a taxpayer/business “life-cycle” approach. Over the semester the case follows a married couple as they consider a number of investments, start a business, and expand the business. As the case progresses, the couple faces increasingly complex tax and business issues. The couple eventually winds down their involvement in the business and begins to plan for their retirement years. This chapter also provides a review of behavioral tax research published in the top accounting journals over the period 2004–2013. The chapter concludes with a discussion of how the case could be adapted by behavioral tax researchers in their research programs and perhaps by accounting firms in their training programs.

I consider the following question: given my commitment to creating an inclusive classroom environment where students of all backgrounds and skill levels can feel comfortable taking emotional and intellectual risks, how do I responsibly teach a course on American Life Writing in which students both read and write narratives of trauma, many of which stem from gender-based violence? With the rise of the #MeToo movement, especially, many survivors of this kind of violence feel compelled to share their stories as a way to heal themselves and to create communities of care and support. In some cases, this kind of disclosure can be restorative. But it is also important to recognize that sharing one's narrative of trauma does not always serve as a path to healing and wholeness. There is also power in choosing to tell part of one's story, sharing one's story only with a certain audience, or not disclosing one's story at all. The works that I assign in the seminar highlight these different paths to healing and model for students the ways in which a confessional model is not the only model for dealing with trauma. In this chapter, I first describe how feminist pedagogy shapes my teaching. Then I outline my approach to teaching life writing, focusing on how I teach texts that highlight trauma and how I teach the personal narrative assignment. Finally, I reflect on how these pedagogical practices might inform our larger conversations about gendered oppression, trauma, and healing.

The term “library management” covers many different aspects of the way that a library is operated and conjures up different concepts in the minds of different people, depending on their own interests, agendas and requirements. Research into the subject is even more difficult to define because the application of research in one field can be vital to the development of another. Some researchers would not consider their research central to library matters at all, whereas the practising librarian might well see it as casting new light on a difficult area of understanding or development.