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The purpose of this paper is to outline a service evaluation that gathered feedback from people with a learning disability on their experience of lockdown in Jersey and Guernsey. This feedback was intended to guide planning for service provision during any future lockdown and for life as we exit lockdown.

An accessible survey was sent to everyone accessing learning disability services across the two islands and Mencap in Jersey. Data was analysed quantitatively and qualitatively to identify patterns in the data and key themes.

Most respondents felt safe, calm and happy and valued support from services. Key themes emerging from the data included the importance of relationships, messages of safety, keeping busy and communication.

This survey has been undertaken at a time where there is a paucity of research and consultation with individuals with a learning disability self-reporting on their experiences of lockdown, during the COVID-19 pandemic.

The purpose of this paper is to present the results and context of the drug checking service (DCS) performed by the harm reduction project Échele Cabeza (EC) in Colombia.

Data from several years are presented with a focus on data from 2021. In 2021, data were derived from 2,339 questionnaires filled out by DCS users and a total of 2,868 drug checking test results from samples collected at the fixed-site service in Bogotá and 30 music festivals in 8 cities nationwide.

The tusi phenomenon is gaining strength in Colombia revealing a problem associated with the changing makeup of tusi and, thus, polydrug use. MDMA adulteration and misrepresentations have increased in comparison to 2019. There is an increasing number of people who want to use the DCS in Colombia, which is encouraging but also exposes the limitations of the drug checking methods available to EC.

This paper offers the first publication of the pioneering drug checking organization EC in Latin America.

The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance and job satisfaction amongst high contact service workers.

A literature review is used to define and set out the main conceptual framework and propositions for further research.

Three key hypotheses divided into six sub parts are set out to test the relationships between emotional dissonance and customer orientation, job satisfaction and performance.

The study should be extended beyond the conceptual stage by the conduct of empirical research across high contact service workers in different businesses and industries and also to explore the role of geographical and cultural settings on emotional dissonance.

The managerial implications would extend to improving the recruitment of customer service employees and evaluating the effectiveness of staff training programs. It would also develop among human resources personnel a good understanding of the role of emotional dissonance and its contribution to employees' job satisfaction and performance.

This paper fills a gap in knowledge on the role of emotional dissonance among high contact service workers. It provides a sound multi disciplinary framework for the study of emotional dissonance in service marketing.

The purpose of this paper is to present a heuristic model to better understand the inherently paradoxical and concomitant positive and negative organizational outcomes associated with demographic diversity and value congruence in organizations. It further illustrates the resultant organizational dynamics that result from shifting levels of diversity and value congruence.

This paper adopts the supply and demand heuristic from the economics discipline and further develops the diversity and similarity curves (DSC) model proposed by Ofori-Dankwa and Julian. Further, this analysis is carried out from both short-run (static) and long-run (dynamic) perspectives.

This study illustrates how different levels of organizational diversity and value congruence (reflected by diversity and similarity curves respectively) could concurrently result in both positive and negative levels of organizational creativity and competitiveness.

As a heuristic, this study's model is a simplistic representation of the inherently complex set of relationships and outcomes that are associated with paradox in a social setting.

This model has managerial utility for explaining how different levels of diversity in an organizational setting could potentially have different positive and negative outcomes.

This study unpacks the implications of different levels of diversity in an organizational setting and sheds original light on the dynamic nature of virtuous and vicious organizational cycles associated with diversity.

Given the lack of theoretical and empirical research on high-growth entrepreneurs in developed and developing economies; this paper aims to answer, what are the main definitions and typologies used to explain the high-growth phenomenon? How could be described the high-growth entrepreneurs’ life cycle? And what are the main findings and limitations in the empirical research of high-growth entrepreneurship?

To advance the study of high-growth entrepreneurship and provide a means through which these advancements can contribute to the understanding of how this phenomenon is defined, the authors organize and review the extant literature based on the foundational definition of entrepreneurship, the typologies used to describe it and the phases of new venture process. The final sample of this methodology consisted of 54 empirical works that explored this issue from 2010 to 2020.

This research develops a roadmap on the current state of high-growth entrepreneurship and provides suggestions to guide future research in extending the understanding of this phenomenon.

The theoretical frameworks developed could be used for both policymakers and entrepreneurs to understand the variables that affect the entrepreneurial life cycle and how they could increase the likelihood of survival of new firms in developed and developing economies.

The research provides evidence about the definitions and entrepreneurial typologies used to describe the high-growth ventures, bridging unconnected theoretical frameworks and proposing an integrated view to exploring the phenomena in a new setting.

Dada la falta de investigación sobre el emprendimiento de alto crecimiento en las economías desarrolladas y en desarrollo, esta investigación responde a (a) ¿Cuáles son las principales definiciones y tipologías utilizadas para explicar el fenómeno del alto crecimiento? (b) ¿Cómo se podría describir el ciclo de vida de los emprendedores de alto crecimiento? y (c) ¿Cuáles son los principales hallazgos y limitaciones en la investigación empírica del emprendimiento de alto crecimiento?

Para avanzar en el estudio del emprendimiento de alto crecimiento organizamos y revisamos la literatura existente basándonos en la definición fundacional, las tipologías utilizadas para describirlo y las fases del proceso de nuevas empresas. La muestra final consistió en 54 trabajos empíricos desde 2010 hasta 2020.

Esta investigación avanza en la exploración del emprendimiento de alto crecimiento y proporciona una visión general compresiva de este fenómeno basada en encuestas globales estandarizadas. Esta investigación ha proporcionado una visión general de los emprendimientos de alto crecimiento, presentando una agenda de investigación basado en los resultados empíricos y las limitaciones.

Los marcos desarrollados podrían ser utilizados por los responsables políticos como por los empresarios para comprender las variables que afectan al ciclo de vida emprendedor y cómo podrían aumentar la probabilidad de supervivencia de las nuevas empresas en las economías desarrolladas y en desarrollo.

La revisión proporciona las definiciones y tipologías empresariales utilizadas para describir el fenómeno del alto crecimiento, tendiendo un puente entre marcos teóricos inconexos y proponiendo una visión integrada para explorar el fenómeno en un nuevo escenario.

Dada a falta de investigação sobre empreendedorismo de alto crescimento nas economias desenvolvidas e em desenvolvimento, esta investigação responde (a) Quais são as principais definições e tipologias utilizadas para explicar o fenómeno de alto crescimento? (b) Como poderia ser descrito o ciclo de vida dos empresários de alto crescimento? e (c) Quais são as principais descobertas e limitações na investigação empírica sobre empreendedorismo de alto crescimento?

Para avançar o estudo do empreendedorismo de alto crescimento organizámos e revimos a literatura existente com base na definição fundacional, nas tipologias utilizadas para o descrever e nas fases do novo processo de empreendimento. A amostra final consistiu em 54 trabalhos empíricos de 2010 a 2020.

Esta investigação faz avançar a exploração do empreendedorismo de alto crescimento e fornece uma visão global abrangente deste fenómeno com base em inquéritos globais normalizados. Esta investigação proporcionou uma visão geral do empreendedorismo de alto crescimento, apresentando uma agenda de investigação baseada em resultados empíricos e limitações.

As estruturas desenvolvidas poderiam ser utilizadas tanto pelos decisores políticos como pelos empresários para compreender as variáveis que afectam o ciclo de vida empresarial e como poderiam aumentar a probabilidade de sobrevivência de novos empreendimentos em economias desenvolvidas e em desenvolvimento.

A revisão fornece definições e tipologias empresariais utilizadas para descrever o fenómeno de alto crescimento, estabelecendo pontes entre quadros teóricos desajustados e propondo uma visão integrada para explorar o fenómeno num novo cenário.

From an early age we categorise the myriad stimuli we are confronted with. This adaptive process continues throughout our lives, and finds a natural expression in marketers’ desire to segment their consumers into different types. Argues that traditional attitudinal segmentations can prove disappointing when looking for differences between groups on behavioural or brand preference measures. Clusterwise regression, a form of latent class segmentation, offers an alternative approach to establishing meaningful market segments, and we present a case study using this technique within the health and beauty sector. Argues that the method’s emphasis on the importance of different attributes to different groups of people could be usefully incorporated into qualitative group methodology to produce meaningful and robust market segmentation.

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.