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The purpose of this paper is to share the learning gained from the experiences of The Glenmorangie Company in driving a step change in quality awareness within the business.

The approach is taken in terms of raising standards in the organisation through a competency training and development programme, using a top‐down approach to deliver against stretching business targets.

The approach used at The Glenmorangie Company echoes the findings documented in the CIPD research paper “Managing change: the role of the psychological contract”.

When considering embarking on any programme requiring a step change in business performance where a change in culture is vital, this approach will enable you to optimise its success, gain employee support to ensure sustainability and improve both employee and business performance.

This case study will be of value to all those involved in improving business performance, providing a clear, structured approach to the process of building effective learning interventions based on a clear understanding of the need to change.

The purpose of this paper is to describe how whisky company Glenmorangie improved quality awareness following its takeover by luxury‐goods firm Louis Vuitton Moet Hennessy.

The paper details the consequences for the workforce of Glenmorangie's move from selling primarily to retailers and focusing mainly on compliance, to targeting premium bars, clubs and hotels, which called for products of uncompromising quality and visual perfection.

The paper reports that operators now have increased confidence in their authority and competence and understand that they have the authority and responsibility to stop the production line if they suspect that the product does not meet the highest standards. Quality is now recognized as the No. 1 priority throughout the business.

The paper highlights the key role employee support in achieving culture change.

The paper provides a structured approach to the process of building effective learning interventions based on a clear understanding of the need to change.

The purpose of this paper is to examine the associations among psychopathic and borderline traits, intimate partner violence (IPV) and sensitivity to facial affect. The authors hypothesized that IPV men high in psychopathic traits would exhibit reduced sensitivity to expressions of distress specifically (fear + sadness), while IPV men high in borderline traits would show heightened sensitivity to facial affect more generally.

A community sample of 79 IPV men in heterosexual relationships were exposed to slides of facial affect displays while psychophysiological reactions were recorded. Sensitivity to facial affect was operationalized as accuracy in recognizing and skin conductance responses (SCR) while viewing discrete facial expressions.

Borderline personality disorder (BPD) features were positively related to accuracy in labeling fear and surprise while primary psychopathy (Factor 1) was negatively related to accuracy in labeling disgust. Borderline traits were positively associated with SCR while primary psychopathy was negatively associated with SCR while viewing slides of facial affect. Secondary psychopathy (Factor 2) follows the same physiological patterns of BPD traits but the correlates are weaker. Results suggest that IPV men high in traits of primary psychopathy show hypoarousal whereas those high borderline features show hyperarousal to facial emotions.

Limitations include a small sample of heterosexual violent community couples. Women’s IPV was not analyzed. Findings suggest that BPD and primary psychopathy traits are diametrically opposite in SCR, making them powerful comparison groups for psychophysiological studies. Findings challenge Blair’s (1995) model of a specific deficit in processing distress cues for individuals high in psychopathic traits. Rather results suggest that IPV men high in traits of primary psychopathy show more pervasive hypoarousal to facial emotion. The hyperarousal of men high in BPD traits across facial expressions supports Linehan’s (1993) emotional vulnerability model of borderline personality disorder.

Differences in psychophysiological responding to emotions may be clinically relevant in the motivations for violence perpetration. The hypoarousal associated with primary psychopathy may facilitate the perpetration of proactive violence. The hyperarousal associated with BPD and secondary psychopathy may be fundamental in the perpetration of reactive violence. Treatment matching by IPV perpetrators’ personality traits may improve the efficacy of battering intervention programs. Perpetrators high in borderline personality features may benefit from emotional regulation therapies, such as Dialectical Behavior Therapy. IPV men high in traits of primary psychopathy may benefit from affective empathy and validation training.

Currently, battering intervention programs show little efficacy in reducing intimate partner recidivism. Experimental psychopathology studies such as this one may inform advocates seeking to develop new, tailored treatment packages for partner violence offenders with different personality disorder traits.

Many treatment providers assume that men who batter women have deficits in empathy and emotional intelligence. However, this study suggests that rather than global deficits, deficits depend on personality traits. The current study is the first to assess psychophysiological reactivity in response to facial affect displays among IPV perpetrators. Examining SCR responding to photos of facial affect may be used in future studies of affect sensitivity.

This study aims to investigate student mentors' perceptions of peer mentor relationships in a health professions education program.

The design uses embodied hermeneutic phenomenology. The data comprise 10 participant interviews and visual “body maps” produced in response to guided questions.

The findings about student mentors' perceptions of peer mentor relationships include a core theme of nurturing a trusting learning community and five related themes of attunement to mentees, commonality of experiences, friends with boundaries, reciprocity in learning and varied learning spaces.

The study contributes original insights by highlighting complexity, shifting boundaries, liminality, embodied social understanding and trusting intersubjective relations as key considerations in student peer mentor relationships.

Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and shows that these are in many, differing, areas across management research from: retail finance; precarious jobs and decisions; methodological lessons from feminism; call centre experience and disability discrimination. These and all points east and west are covered and laid out in a simple, abstract style, including, where applicable, references, endnotes and bibliography in an easy‐to‐follow manner. Summarizes each paper and also gives conclusions where needed, in a comfortable modern format.

From the mid‐nineteenth to the early twentieth century universities and colleges were founded throughout Australia and New Zealand in the context of the expanding British Empire. This article provides an analytical framework to understand the engagement between changing ideas of higher education at the centre of Empire and within the settler societies in the Antipodes. Imperial influences remained significant, but so was locality in association with the role of the emerging state, while the idea of the public purpose of higher education helped to widen social access forming and sustaining the basis of middle class professions.

Existing research has established that women drop out of engineering careers in part because of a dissatisfaction with their career development, but women's understanding of career development in engineering has been as yet largely unexplored. This paper aims to explore female engineers' experiences of navigating their careers and their perceptions of barriers to career development, through the lens of the intelligent career framework (ICF).

The in-depth interviews of this study were conducted with female engineers in the UK and analysed using template analysis.

The authors identified three structural barriers that participants felt hinder women's career development in engineering: (1) promotions are more likely to be given to people who are widely known – more often men; (2) promotions are more likely to be given to people on whom high status is conferred in this context – more often men and (3) promotions are more likely to be given to people who conform to the ideal worker ideology – more often men. The women also offered a series of counter-narratives in which they reframed the behaviour they witnessed as something other than sexism.

The findings highlight the significant and systemic bias against women's career development through gender stereotypes in workplaces and an implicitly gendered organisation that hinders the development of the three competencies needed for career advancement. The authors describe a range of counter-narratives that the participants use to help them to make sense of their experiences. Finally, the authors illustrate the application of the intelligent career framework (ICF) as a lens to view the career development culture of an organisation.

The purpose of this paper is synthesise social marketing literature over the past fifty years and deliver a set of guiding tenets to propel social marketing’s agenda forward.

Across three strands, this paper amalgamates theoretical and practitioner evidence from social marketing. This synthesis commences with a review, summary and critical discussion of five decades of social marketing research. Across Strands 2 and 3, the authors review 412 social marketing interventions reported across 10 evidence reviews and 238 case studies.

This paper demonstrates social marketing’s use of fundamental marketing principles and capability to achieve behaviour change outcomes. Social marketers have built frameworks and processes that non-profit organisations, government agencies and policymakers seeking to enact change can use. This paper delivers five tenets that summarise the findings of the three strands and delivers research priorities for the next 50 years of social marketing research to drive the field forward.

Drawing on five decades of learning, this paper proposes research priorities that can be applied to refine, recalibrate and future-proof social marketing’s success in making the world a better place.

This paper demonstrates the value of social marketing science and helps bridge gaps between theory and practice, and further strengthens social marketing’s value proposition. This paper provides confidence that money invested in social marketing programs is well spent.

This paper delivers a forward-looking perspective and provides social marketing academics and practitioners with confidence that it can assist in overcoming society’s most pressing issues. The paper encompasses key social marketing literature since it was founded 50 years ago. Five tenets will guide social marketing forward: evidencing marketing principles, operationalisation of processes, principles and activities, implementing systems thinking, creating and testing marketing theory and guiding a new social marketing era.

In 2003 Niven modified Kaplan and Norton’s (1992; 1993; 1996; 2000; 2004) balanced scorecard (BSC) framework, claiming that his redesigned model was more suited to non‐profit organizations than was Kaplan and Norton’s. Since the redesigned BSC is a very recent innovation, it has not, to date, been tested in Hong Kong. Hence, this study set out to examine the extent to which Niven’s BSC model could be applied in a non‐profit organization in Hong Kong to assist with the mapping and tracking of their business strategies. Key issues were; the shifting of KPI measurements from input to outcomes, inadequate frontline training and a disproportionate amount of time spent on planning rather than on the execution of strategy.