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Leading business thinkers agree that knowing how to collaborate is the key to effective knowledge creation and sharing, and to future business success. But collaboration…
Leading business thinkers agree that knowing how to collaborate is the key to effective knowledge creation and sharing, and to future business success. But collaboration is voluntary, and difficult to manage for hierarchical organizations accustomed to top‐down control. This is reflected in the difficulties organizations typically encounter when trying to persuade people to use technology tools designed to support collaboration. Social software, such as wikis and blogs, appears to be different. Wikis and blogs have become established outside the business world in phenomena such as Wikipedia and are now moving into mainstream business practice. The purpose of this article is to explore the role of wikis and blogs in supporting collaboration.
The article explores the use of social software in organizations through three case studies produced as part of a Henley Knowledge Management Forum research project.
The findings suggest that social software has the potential to help organizations develop collaboration capability, but the bottom‐up features that make it attractive to users can also make it unattractive to groups of people with a stake in preserving existing organizational structures.
The paper suggests that the impact of social software in an organization depends on the nature of the existing hierarchy and bureaucracy, and that social software can help organizations break down traditional hierarchies that impede collaboration and knowledge sharing. Preliminary work to develop a framework for understanding and managing these interactions is also presented.
Explains that the following articles provide the opportunity to look at how the concept of social exclusion develops when it is approached sociologically. Outlines the content and briefly comments on each of their themes.
Considers the position of ethnic minority groups in Britain in relation to economic exclusion. Suggest that earlier research overemphasised the extent to which these…
Considers the position of ethnic minority groups in Britain in relation to economic exclusion. Suggest that earlier research overemphasised the extent to which these groups were economically excluded. Discusses recent evidence which implies that during the 1990s convergence was seen. Re‐examines the evidence and cites that there is much more to be done and that there are many different experiences between and within different ethnic groups. States that gender differences are greater than ethnic differences.
The purpose of this paper is to critique the adequacy of efforts to capture the complexities of customer experience in a business-to-business (B2B) context using…
The purpose of this paper is to critique the adequacy of efforts to capture the complexities of customer experience in a business-to-business (B2B) context using input–output measures. The paper introduces a strategic customer experience management framework to capture the complexity of B2B service interactions and discusses the value of outcomes-based measurement.
This is a theoretical paper that reviews extant literature related to B2B customer experience and asks fresh questions regarding B2B customer experience at a more strategic network level.
The paper offers a reconceptualisation of B2B customer experience, proposes a strategic customer experience management framework and outlines a future research agenda.
This paper is conceptual and seeks to raise questions surrounding the under-examined area of B2B customer experience. As a consequence, it has inevitable limitations resulting from the lack of empirical evidence to support the reconceptualisation.
Existing measures of customer experience are problematic when applied in a B2B (services) context. Rather than adopting input- and output-based measures, widely used in a business-to-consumer (B2C) context, a B2B context requires a more strategic approach to capturing and managing customer experience. Focussing on strategically important issues should generate opportunities for value co-creation and are more likely to involve outcomes-based measures.
Improving the understanding of customer experience in a B2B context should allow organisations to design better services and consequently enhance the experiences of their employees, their customers and other connected actors.
This paper critiques the current approach to measuring customer experience in a B2B context, drawing on contemporary ideas of value-in-use, outcomes-based measures and “Big Data” to offer potential solutions to the measurement problems identified.
In recent developments in Artificial Intelligence (AI) and especially in robotics we can observe a tendency towards building intelligent artefacts that are meant to be…
In recent developments in Artificial Intelligence (AI) and especially in robotics we can observe a tendency towards building intelligent artefacts that are meant to be social, to have ‘human social’ characteristics like emotions, the ability to conduct dialogue, to learn, to develop personality, character traits, and social competencies. Care, entertainment, pet and educational robots are conceptualised as friendly, understanding partners and credible assistants which communicate ‘naturally’ with users, show emotions and support them in everyday life. Social robots are often designed to interact physically, affectively and socially with humans in order to learn from them. To achieve this goal, roboticists often model the human‐robot interaction on early caregiver‐infant interactions. In this paper I want to analyse prominent visions of these ‘socio‐emotional’ machines as well as early prototypes and commercial products with regard to the human‐machine interface. By means of this I will ask how feminist critiques of technology could be applied to the field of social robotics in which concepts like sociality or emotion are crucial elements while, at the same time, these concepts play an important role in feminist critiques of technology.
This paper considers whether negotiation outcomes and processes of groups of males and females differ. Previous research examining such differences has had mixed results…
This paper considers whether negotiation outcomes and processes of groups of males and females differ. Previous research examining such differences has had mixed results, in part because of “cueing” effects contained in typical, high‐conflict negotiation cases. Low‐conflict negotiation cases, such as the one used in this study, provide an opportunity to observe a wider range of negotiation behaviors than are commonly revealed in negotiation research. Fifty advanced undergraduate students negotiated funding in a low‐conflict, public policy negotiation case. Analysis of the negotiated outcomes revealed that females allocated less than males. Content coding of audio transcripts revealed very different negotiation processes and styles underlying these different outcomes. Implications and directions for future research are discussed.
Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and…
Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.
This chapter explores the symbolic connections between coming of age liminality and identity-oriented consumption practices in postmodern American culture, specifically…
This chapter explores the symbolic connections between coming of age liminality and identity-oriented consumption practices in postmodern American culture, specifically among adolescent girls.
Forty-two female participants (ages 20–23) participants were asked to answer the general question of “Who am I?” through creating identity collages and writing accompanying narrative summaries for each of three discrete life stages: early adolescence (past-self), late adolescence (present-self), and adulthood (future-self). Data were analyzed using a hermeneutical approach.
Coming of age in postmodern American consumer culture involves negotiating paradoxical identity tensions through consumption-oriented benchmarks, termed “market-mediated milestones.” Market-mediated milestones represent achievable criteria by which adolescents solidify their uncertain liminal self-concepts.
In contrast to the traditional Van Gennepian conceptualization of rites of passage, market-mediated milestones do not necessarily mark a major transition from one social status to another, nor do they follow clearly defined stages. Market-mediated milestones help adolescents navigate liminality through an organic, nonlinear, and incremental coming of age process.
Rather than traditional cultural institutions (e.g., church, family), the marketplace is becoming the central cultural institution around which adolescent coming of age identity is constructed. As such, organizations have the power to create market-mediated milestones for young people. In doing so, organizations should be mindful of adolescent well-being.
This research marks a turning point in understanding traditional rites of passage in light of postmodern degradation of cultural institutions. The institutions upon which traditional rites of passage are based have changed; therefore, our conceptions of what rites of passage are today should change as well.