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Article
Publication date: 7 March 2023

Mark N. Wexler and Judy Oberlander

Strategic pivoting, the decision to invest in shifting the attention of an organization, is no longer limited to early-stage organizations and entrepreneurs but has…

Abstract

Purpose

Strategic pivoting, the decision to invest in shifting the attention of an organization, is no longer limited to early-stage organizations and entrepreneurs but has, without a discussion of complications, been applied to large corporations and public agencies.

Design/methodology/approach

This conceptual paper defines strategic pivoting, highlights the centrality of pivoting in new and entrepreneurial organizations and critically examines its application as a strategy fostering organizational agility in corporations.

Findings

Pivoting in the corporate context complicates the ease of executing an attention shift by introducing a path-dependent momentum that requires modification of the time horizon, stakeholder strategy and the frequency of pivoting.

Practical implications

This comparative examination of pivoting highlights the importance of organizational size, complexity, degree of specialization and path-dependent history when deciding to pivot.

Originality/value

The present ease with which the strategic pivot is treated as an adaptive strategy to corporate leaders seeking greater flexibility overstates the ease of execution.

Details

Journal of Business Strategy, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0275-6668

Keywords

Article
Publication date: 1 March 2021

Mark N. Wexler and Judy Oberlander

The purpose of this paper is to investigate COVID-19 as a super crisis in the design and management of places.

Abstract

Purpose

The purpose of this paper is to investigate COVID-19 as a super crisis in the design and management of places.

Design/methodology/approach

This theory-driven work outlines why and how, by treating COVID-19 as a super crisis, the immunological view rises in priority and swiftly ushers in short- and long-term implications for space design and place management.

Findings

First, this paper looks at the short-term impact of COVID-19 upon space and place management in addressing how porous bubbling, stippling and flexible curtaining respond to immediate retrofitting needs during the pandemic. Using the concept of COVID-19-induced collective trauma, this paper draws attention to health-care facilities, schools, workplaces, commercial buildings and public outdoor spaces. These sites require short-term improvisation in place and space design and will, where the collective trauma of COVID-19 leaves strong traces, require long-term redesign and rethinking.

Social implications

As a super crisis, COVID-19 generates contradictions in the existing trend in space and place studies from the notion of space and place as a container to one focusing on “flow.” A focus on flow highlights a focus on space and place as adaptable to changes in flow, especially as augmented and mediated by technology.

Originality/value

This treatment of COVID-19 as a super crisis is intended to stimulate the design and management of spaces and places in the post-COVID-19 period.

Details

Journal of Place Management and Development, vol. 14 no. 4
Type: Research Article
ISSN: 1753-8335

Keywords

Article
Publication date: 4 September 2020

Mark N. Wexler and Judy Oberlander

This paper examines the relevance of the wicked problem continuum, particularly the emergence of super wicked challenges for public leadership researchers. Contemporary…

Abstract

Purpose

This paper examines the relevance of the wicked problem continuum, particularly the emergence of super wicked challenges for public leadership researchers. Contemporary theorizing on public leadership adequately deals with tame challenges, struggles with wicked problems and remains in the dark with regards to the implications of super wicked problems

Design/methodology/approach

The wicked problem continuum provides a typology or set of dilemmas running from tame to wicked through to super wicked problems. These different problem types are treated as if they were on a three-zone continuum in which the difficulty of solving or substantially reducing the problem varies from relatively low to very high.

Findings

We delineate the three-problem contexts in the wicked problem continuum and discuss the ideal type of organization thriving in each zone. We then posit two opposing wicked problem interpretations-taming and wilding- for those interested in public leadership. Taming calls for prudent, results-oriented leaders employing tried and tested practices. Wilding demands leaders who test the status quo by seeking alternatives.

Social implications

On the global leadership agenda, wilding problems—those calling attention to the super wicked zone—are escalating. Despite this, public leaders' training lacks a framework for making sense of these urgent and publicly contentious super wicked problems.

Originality/value

Public policy researchers are beginning to direct attention to super wicked problems such as climate change, and pandemics. This work introduces the wicked problem continuum and demonstrates its pertinence for researchers of public leadership.

Details

International Journal of Public Leadership, vol. 16 no. 4
Type: Research Article
ISSN: 2056-4929

Keywords

Article
Publication date: 30 December 2021

Mark N. Wexler and Judy Oberlander

This conceptual paper explores the implications for the sociology of the professions of robo-advice (RA) provided by robo-advisors (RAs) as an early example of…

Abstract

Purpose

This conceptual paper explores the implications for the sociology of the professions of robo-advice (RA) provided by robo-advisors (RAs) as an early example of successfully programmed algorithmic knowledge managed by artificial intelligence (AI).

Design/methodology/approach

The authors examine the drivers of RAs, their success, characteristics, and establish RA as an early precursor of commercialized, programmed professional advice with implications for developments in the sociology of the professions.

Findings

Within the lens of the sociology of the professions, the success of RAs suggests that the diffusion of this innovation depends on three factors: the programmed flows of automated professional knowledge are minimally disruptive, they are less costly, and attract attention because of the “on-trend” nature of algorithmic authority guided by AI. The on-trend nature of algorithmic governance and its increasing public acceptance points toward an algorithmic paradox. The contradictions arise in the gap between RA marketed to the public and as a set of professional practices.

Practical implications

The incursion of RA-like disembodied advice into other professions is predicted given the emergence of tech-savvy clients, the tie between RA and updatable flows of big data, and an increasing shift to the “maker” or “do-it-yourself” movements.

Originality/value

Using the success of RAs in the financial industry, the authors predict that an AI-managed platform, despite the algorithmic paradox, is an avenue for growth with implications for researchers in the sociology of the professions.

Details

International Journal of Sociology and Social Policy, vol. 43 no. 1/2
Type: Research Article
ISSN: 0144-333X

Keywords

Article
Publication date: 8 January 2021

Mark N. Wexler and Judy Oberlander

This conceptual paper draws together an interdisciplinary approach to robo-advisors (RAs) as an example of an early and successful example of automated, programmed…

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Abstract

Purpose

This conceptual paper draws together an interdisciplinary approach to robo-advisors (RAs) as an example of an early and successful example of automated, programmed professional services.

Design/methodology/approach

Little is known about the forces driving this change in the delivery of professional service. This work explores the drivers of RAs, the degree of disruption incurred by the introduction of RAs, and how, as RAs advance, trust in algorithmic authority aids in legitimating RAs as smart information.

Findings

From the firms' perspective, the drivers include rebranding occasioned by the financial crisis (2008), the widening of the client base and the “on-trend” nature of algorithmic authority guided by artificial intelligence (AI) embedded in RAs. This examination of the drivers of RAs indicates that professional service automation is aligned with information society trends and is likely to expand.

Practical implications

Examining RAs as an indicator of the future introduction of programmed professional services suggests that success increases when the algorithmic authority in the programmed serves are minimally disruptive, trustworthy and expand the client base while keeping the knowledge domain of the profession under control of the industry.

Originality/value

Treating RAs as an early instance of successfully embedding knowledge in AI and algorithmically based platforms adds to the early stages of theory and practice in the monetization and automation of professional knowledge-based services.

Details

Journal of Service Theory and Practice, vol. 31 no. 3
Type: Research Article
ISSN: 2055-6225

Keywords

Article
Publication date: 11 February 2014

David P. Atkins, Judy T. Greenwood and Pambanisha Whaley

In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource…

Abstract

Purpose

In 2010 and 2013, the libraries in the Association of Southeastern Research Libraries (ASERL) were surveyed to identify benchmarks and programs to support resource sharing. Benchmarks and challenges identified generate discussions regarding programming, networking, and other support to improve resource sharing operations. This paper seeks to address these issues.

Design/methodology/approach

This study compares and contrasts the two surveys using mixed methods data analysis. This study assesses ILL performance and explores the challenges and trends interlibrary loan practitioners see today.

Findings

The article identifies changes and trends in consortia-wide transaction volumes; staffing levels; campus document delivery; professional issues and challenges; and library organizational schemes.

Research limitations/implications

The study did not include data from constituencies outside of interlibrary loan. It also did not include interview follow-ups with survey participants to discuss challenges and reorganizations in greater detail. Future interlibrary loan research could focus less on operational metrics and more on broader issues such as e-resources and change management. Mixed methods are effect tools for benchmarking and comparative case studies.

Practical implications

Individual libraries can compare themselves to the operational benchmarks and use insights drawn from comment analysis to stimulate conversations regarding current and future roles for interlibrary loan. Consortia can duplicate the study to understand their operational benchmarks and their particular contexts.

Originality/value

The study provides comparative benchmarks for research libraries and consortia spanning three years. It demonstrates substantial shifts in issues faced by libraries and librarians.

Details

Interlending & Document Supply, vol. 42 no. 1
Type: Research Article
ISSN: 0264-1615

Keywords

Content available
Article
Publication date: 27 May 2014

145

Abstract

Details

Library Hi Tech News, vol. 31 no. 4
Type: Research Article
ISSN: 0741-9058

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