Search results

1 – 10 of 63
Click here to view access options
Article
Publication date: 1 November 2001

Judith Broady‐Preston and Shannon Bell

Recent rapid changes in the LIS profession have forced realignment of organisational structures. Professional staff are no longer guaranteed opportunities for advancement…

Downloads
1006

Abstract

Recent rapid changes in the LIS profession have forced realignment of organisational structures. Professional staff are no longer guaranteed opportunities for advancement, and the rate at which career plateaux are attained within LIS is accelerating. LIS professionals must, therefore, be proactive in seeking out continuing professional development. The Management of Library and Information Services programme offered via distance learning at the University of Wales Aberystwyth is the solution for many professionals to acquire both the skills and the academic credentials necessary to compete in the changing LIS marketplace.

Details

New Library World, vol. 102 no. 10
Type: Research Article
ISSN: 0307-4803

Keywords

Click here to view access options
Article
Publication date: 1 December 2002

Judith Broady‐Preston and Lucy Steel

Reports a survey undertaken in 2001 which examined employee satisfaction and customer orientation in a sample of six public library authorities in London. It forms part of…

Downloads
4632

Abstract

Reports a survey undertaken in 2001 which examined employee satisfaction and customer orientation in a sample of six public library authorities in London. It forms part of a larger investigation into the evolution of internal marketing within these organisations.

Details

Library Management, vol. 23 no. 8/9
Type: Research Article
ISSN: 0143-5124

Keywords

Click here to view access options
Article
Publication date: 1 June 1999

Judith Broady‐Preston and Hugh Preston

This paper reviews some of the current issues with regard to demonstrating quality of service provision in academic libraries. The need to discover an effective means of…

Downloads
2426

Abstract

This paper reviews some of the current issues with regard to demonstrating quality of service provision in academic libraries. The need to discover an effective means of measuring the impact of library services on the academic community is identified and discussed. Research into organisational effectiveness is reviewed, to assess its applicability to assessing quality of service provision. It is argued that libraries need to adopt a marketing orientation in measuring quality and performance. Scorecard models used currently in the private sector are outlined and their usefulness to the management of public sector libraries evaluated. The authors recommend the employment of the Balanced Scorecard as a means of demonstrating quality in academic libraries and the degree to which such services are responsive to the needs to their customers/stakeholders.

Details

New Library World, vol. 100 no. 3
Type: Research Article
ISSN: 0307-4803

Keywords

Click here to view access options
Article
Publication date: 1 July 2000

Judith Broady‐Preston and Andrew Cox

Examines the concept of the street corner university, and assesses the political, social and marketing implications of such a concept being adopted as a vision for the UK…

Downloads
1447

Abstract

Examines the concept of the street corner university, and assesses the political, social and marketing implications of such a concept being adopted as a vision for the UK public library service. Current views regarding the provision of public library services are explored from the perspectives of Government and the profession. Issues regarding equity of provision and the role of the library service promoting policies of social inclusion are discussed and evaluated. Concludes that, unless the public library service can meet the challenges facing it, it will become increasingly marginalized within society. The dominant paradigms of the profession must be viewed as complementary rather than contradictory, and the successes of the present reconciled with visions of the future, if the true potential of both the street corner university concept and the public library service is to be achieved.

Details

New Library World, vol. 101 no. 4
Type: Research Article
ISSN: 0307-4803

Keywords

Click here to view access options
Article
Publication date: 1 September 2002

Judith Broady‐Preston and Lucy Steel

Reviews the literature which discusses the link between service quality and service delivery, and the recognition that employees are a critical factor in determining the…

Downloads
4002

Abstract

Reviews the literature which discusses the link between service quality and service delivery, and the recognition that employees are a critical factor in determining the success of the service exchange and customer satisfaction. Reports a study of a sample of public librarians in London using semi‐structured questionnaires, unobtrusive observation, and an analysis of mission statements. The results suggest that a planned internal marketing programme may help to improve the success of public library services.

Details

Library Management, vol. 23 no. 6/7
Type: Research Article
ISSN: 0143-5124

Keywords

Content available
Article
Publication date: 27 May 2014

Judith Broady-Preston

Downloads
92

Abstract

Details

Library Review, vol. 63 no. 3
Type: Research Article
ISSN: 0024-2535

Content available
Article
Publication date: 25 November 2013

Judith Broady-Preston

Downloads
139

Abstract

Details

Library Review, vol. 62 no. 8/9
Type: Research Article
ISSN: 0024-2535

Content available
Article
Publication date: 1 July 2014

Judith Broady-Preston

Downloads
81

Abstract

Details

Library Review, vol. 63 no. 4/5
Type: Research Article
ISSN: 0024-2535

Click here to view access options
Article
Publication date: 1 December 1998

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01435129810213343. When citing…

Downloads
1629

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01435129810213343. When citing the article, please cite: Thea Farley, Judith Broady-Preston, Tim Hayward, (1998), “Academic libraries, people and change: a case study of the 1990s”, Library Management, Vol. 19 Iss 4 pp. 238 - 251.

Details

OCLC Systems & Services: International digital library perspectives, vol. 14 no. 4
Type: Research Article
ISSN: 1065-075X

Click here to view access options
Article
Publication date: 5 January 2010

Judith Broady‐Preston

The purpose of this paper is to review the contemporary theories of professionalism, together with an assessment of the complex factors resulting in a fundamental…

Downloads
2846

Abstract

Purpose

The purpose of this paper is to review the contemporary theories of professionalism, together with an assessment of the complex factors resulting in a fundamental re‐examination of the nature and role of the information profession (IP) in contemporary society.

Design/methodology/approach

A combination of strong structuration and social identity theories is suggested as a suitable methodological framework for determining the meaning of “professionalism” within the context of the contemporary IP.

Findings

The future of the IP is by no means assured, and further empirical studies need to be undertaken to map the extent of change and the degree to which this is a matter of concern.

Research limitations/implications

This paper outlines a suitable methodological approach for future studies, together with a review of key factors impinging on the contemporary IP.

Originality/value

This methodological framework has been utilised in related studies of cognate professions, but not thus far applied to IP.

Details

Library Management, vol. 31 no. 1/2
Type: Research Article
ISSN: 0143-5124

Keywords

1 – 10 of 63