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Purpose – This chapter provides an overview to the challenges of policing both natural and man-made disasters. Questions surrounding police preparedness to respond to large-scale disasters as well as the causes of failure are likely one of the single biggest system threats faced by police today.

Design/methodology/approach – The chapter starts out with a short discussion about the important impact the 9/11 attacks as well as both Hurricanes Katrina and Rita had on policing in the United States. The materials presented also provide a conceptual framework for understanding the meaning of “disasters,” as well as making sense of the effectiveness of the police response. Finally, this chapter provides an overview of the role of police in disasters, and more importantly, their role in “creating order out of chaos” (Punch & Markham, 2000).

Findings – After more than 10 years of substantial attention to problems associated with responses to natural and man-made disasters, significant barriers remain in the level of communication and coordination among first responders. These barriers are best understood as cultural and not technical in nature.

Originality/value of paper – The conceptual role of police in both pre-disaster planning and post-disaster responses has been largely ignored in the literature. This chapter provides a strong framework for conceptualizing these roles. We argue that police, as core members of the first responder system, must continue to break down cultural barriers that diminish their capacities to effectively serve communities in the wake of disasters.

In view of the global warming that has increasingly been plaguing the earth, it should be no surprise that the world has been witnessing an unprecedented wave of natural disasters over the past decades. Among the most important of these natural calamities in recent years, mention can be made of the Indian Ocean earthquake and tsunami of 2004, hurricanes Katrina and Irene in the United States in 2005, cyclone Nargis in Burma in 2008, the Haiti earthquake of 2010, the Russian heat wave of 2010, the 2011 tornado in Joplin, Missouri, and the 2011 Tōhoku earthquake and tsunami in Japan. Ranging from earthquakes, volcanic eruptions, avalanches, and floods to heat waves, storms, and epidemics, the field of disaster research presents a myriad of questions for social-scientific exploration.

Contemporary businesses face rapidly evolving changes and complexities that challenge their respective managerial responses and capabilities. The natures of information and communication systems, ways of doing business, knowledge-transfer methods, diffusion channels of innovation, and industrial habitus are shifting. Additionally, methods, concepts, and frameworks to study these challenges need to be in accordance.

Many of these features characterizing the new business environment influence not only the consumer business, but also the business-to-business (B2B) sectors and their ways of functioning. Interestingly, the influence also connects domestic with international business through the global connectedness. This is particularly visible in marketing communication, as the difference between domestic and international business communication has further diminished due to digital and virtual dimensions and applications. In this new age, it is assumed that new ventures and small- and medium-sized enterprises can turn their vulnerabilities and size constraints into competitive advantages by addressing these challenges with efficient social media usage. To address this technology-enabled dimension of B2B relations, the authors present a case study illustrating how a firm advances its relationship management and communication by introducing social media instruments. The study contributes to relationship management and international marketing communication and provides new insights into the workings of social media within the B2B context.

This chapter reviews the empirical evidence for Psychological First Aid (PFA) in the context and experience of the Southeast Asian (SEA) region. First, this chapter provides the definition and background of PFA and its core principles, to explain the basis for doing PFA as part of an integrated approach to disaster mental health. Second, the existing literature on the effectiveness of PFA is reviewed. Third, this chapter examines the application and adaptation of PFA in SEA. Implications and recommendations are provided at the end of the chapter.

The overall goal of science is to build a valid and reliable body of knowledge about the functioning of the world and how applying that knowledge can change it. As personnel and human resources management researchers, we aim to contribute to the respective bodies of knowledge to provide both employers and employees with a workable foundation to help with those problems they are confronted with. However, what research on research has consistently demonstrated is that the scientific endeavor possesses existential issues including a substantial lack of (a) solid theory, (b) replicability, (c) reproducibility, (d) proper and generalizable samples, (e) sufficient quality control (i.e., peer review), (f) robust and trustworthy statistical results, (g) availability of research, and (h) sufficient practical implications. In this chapter, we first sing a song of sorrow regarding the current state of the social sciences in general and personnel and human resources management specifically. Then, we investigate potential grievances that might have led to it (i.e., questionable research practices, misplaced incentives), only to end with a verse of hope by outlining an avenue for betterment (i.e., open science and policy changes at multiple levels).

Private household insurance has been relatively uncommon among households in Samoa to date. Meanwhile, numerous other adaptation interventions are also being implemented, including community-based adaptation (CBA) projects which draw on the skills of the community to address the climate change-related hazards that are expected to affect local communities. Through semi-structured interviews with community members from the urban/peri-urban area around Apia (with and without insurance) and an insurance company representative, this research explores private household natural perils insurance uptake in Samoa and the effect that the uptake of this insurance has on household engagement in other climate change adaptation (CCA) strategies such as CBA projects. Findings suggest that individuals whose homes are already insured with natural perils insurance are more likely to express more individualistic values or beliefs than those without natural perils insurance. Insured homeowners commonly framed adaptation as a technical challenge, with insurance being part of the technical and expert-led approach to prepare for, manage and recover from extreme events. In contrast, householders without insurance perceived CCA as less of a technical task and more of a social process. Those individuals with private household natural perils insurance coverage (in keeping with their more individualistic values) reported that they were less engaged in CBA projects compared to participants without insurance (who held more communalistic values). Given the importance of household participation in CBA projects, an increased uptake of insurance may have problematic outcomes for the adaptive capacity of the broader community.

Practices of reflexivity have encouraged youth researchers to discuss ethical dilemmas encountered in the field more openly. Whilst this has afforded a departure away from abstracted accounts of practice, published work tends to focus on self-oriented reflexivity and the emotional response of the ethnographer. Participants’ own emotions, and the emotional relationships between researcher and participant, have received less consideration. Not only can this result in adversarial, challenging or ‘controversial’ encounters being sanitised or even avoided in written accounts, but also the possible processual, individual or social benefits of a relational ethnography can be downplayed. This chapter uses cross-cultural ethnographic research involving young people in Laos, Southeast Asia and in Scotland, to expose some of the ethical dilemmas that can emerge from researcher–participant relationships. Reflecting and writing about these events deliberately places the researchers in a position of vulnerability by demonstrating the diverse ways emotional connections can shape and direct ethics in practice. The chapter concludes that a balanced approach to ethics, with attention to honesty and relationality, is key to realising a more considerate, authentic ethnographic account.