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The purpose of this paper is to examine data from a survey of police officers in a Western US city, showing the factors that shape police officers' satisfaction with their city's system for investigating and resolving citizen complaints alleging officer misconduct. Specifically, it tests whether perceptions of legitimate authority and procedural justice influence overall satisfaction, and how these two theoretical perspectives fare relative to a distributive justice perspective.

This paper uses anonymous mailed surveys to examine the attitudes of a sample of 373 police officer respondents from one large urban police department.

The findings support the importance of both procedural justice and perceived legitimacy by finding that both perspectives shape officers' satisfaction more than the actual outcomes reached on their cases. Attitudes toward oversight were not found to be related to satisfaction with the complaint process.

This paper focuses on only one city and has a relatively small number of respondents.

In this paper the analyses expand these theoretical perspectives by applying them to a unique and important group, the police themselves, whose attitude toward citizen complaints and police accountability has been largely neglected by the prior research.

Nowadays, organizations have to resist the rising competition more effectively than their competitors and take a step closer to excellence in offering the product to customer demands. To do this, organizations need agile leaders in order to implement agility principles and practices. Especially in the health sector, health managers must be agile because of the specific characteristics of health services. From this view, this chapter aims to develop a theoretical agile leadership model in healthcare organizations. First, the authors define agile leadership and its sub-dimensions based on previous literature. Then, the antecedents and outcomes of agile leadership have been analyzed. “Drivers of agile leadership,” “organizational factors affecting agile leadership” and “individual factors affecting agile leadership” are identified as the antecedents of agile leadership. “Organizational outcomes” and “individual outcomes” are determined as the outcomes of agile leadership in the health sector.

Within the last two decades, entrepreneurship education has become institutionalized in Germany. It is offered as a stand-alone program or as part of a business degree, combining academic knowledge, practical skills, and personal development to enhance the entrepreneurial success of university graduates. While entrepreneurship education has experienced similar growth worldwide, its emergence in Germany is closely tied to the country’s political and economic developments. The significance of entrepreneurship education for a thriving entrepreneurial ecosystem and contemporary economic policy has been instrumental in advancing its academic recognition. This chapter provides a historical analysis of the academization of entrepreneurship in Germany. It explores the recursive and often idiosyncratic processes involving state and financial institutions, companies, and universities that have created, respecified, and mutually reinforced a subdiscipline and field of study. Academic entrepreneurship knowledge successively not only became relevant for starting a business but also for employment within the entrepreneurial infrastructure and beyond. This chapter follows a chronological order, highlighting three key stages in the academization of entrepreneurship education. First, the academic, financial, and political roots (I) of entrepreneurship up until the 1970s. Second, it explores the transformation (II) of entrepreneurship into a viable policy alternative and the challenges faced in establishing complementary research and education in higher education institutions during the 1980s. Finally, it sketches the institutionalization (III) of entrepreneurship as a central driver of government economic policy, allowing for the late bloom of entrepreneurship education and research at universities around the turn of the millennium.

The chapter aims to analyze an innovative intervention in the context of public housing in Italy. Over the past decade, in Italy, neighborhoods with a high concentration of public housing have increasingly become spaces of exclusion, where conflicts are rife, due to a multiplicity of factors (e.g., immigration, social deprivation, ageing, health problems). In particular, because of the global economic crisis and the impoverishment of Italian families, competition and quarrels between lower middle-class natives and migrants have been exacerbated, undermining the recent fragile pattern of social cohesion. However, housing and urban policies are still residual, especially in the political agenda of mid-sized towns, which witness an ungoverned urban growth not always accompanied by a concurrent complete recognition of citizenship. Moreover, policies tackling rising social tension to reduce or prevent it are lacking. Nonetheless, at a local level, some more dynamic municipalities are starting to promote original initiatives also thanks to the sharing of the best national and international practices. In particular we wish to focus on the social mediation processes implemented to prevent conflict and promote sustainable cohabitation, improving relationships between neighbors and fostering empowerment and participation. In this perspective, the chapter explores a two-year project of social mediation for households living in public housing which has been developed in the Marche region.

Despite a large and growing literature on the subject, little is understood about the phenomenon of small business growth. Specifically, the small business growth literature has often emphasized “why” opposed to “how” firms grow. This chapter sheds light on this black box of growth by investigating the phases of planning and implementation processes separately to explore the choice of strategic expansion modes. It examines a much under-researched firm category: declining small firms. Employing a three-year longitudinal study using a multi-case study method, we find that while growth approaches are typically contextually (industry) derived, formalized planning greatly affects implementation. Further, resources are the key mediating variable between formal planning and implementation – firms with slack resources will typically implement their contextually influenced planned growth course, and firms with inadequate resources will typically implement through interactive learning, which causes them to downscale the growth plans or exit the market (merger or sale).

This paper introduces initial foundations of a sustainability-dominant logic theory intersecting the sustainable operations and supply chain management (SOSCM) discipline with the circular economy (CE) field of knowledge.

The paper applies propositional forms of theorising to derive the formulation of propositions and interconnections that interrelate SOSCM and CE principles, concepts and practices which provide a reinforcing theoretical basis underlying the proposed sustainability-dominant logic theory.

Key findings are represented by elaborated theoretical propositions for a sustainability-dominant logic linking SOSCM and CE principles, concepts and well-established practical assumptions. The initial set of propositions offers useful insights for a sustainability-dominant logic at three managerial levels: product, firm and supply chain level.

The paper offers an original theoretical common ground based on a sustainability-dominant logic linking key SOSCM with CE tenets, this way developing SOSCM theory anchored in the CE paradigm and, conversely, developing CE theory supported by SOSCM principles and praxis. The initial set of propositions introduced in the paper provides a new pathway for future research and debate by OM scholars engaged with SOSCM and CE developments.

In The Great Derangement, the Indian writer Amitav Ghosh examines the present inability to understand and represent the scale and violence of the environmental crisis. The book is a passionate awakening call for collective action to drive change, with Ghosh clearly identifying the limits of the present framework of values, which inhibits politicians, industrialists and economists from moving towards a truly sustainable civilization. In the Anthropocene, non-human and post-human factors are raising questions about the concept of a silent Nature that can be domesticated for human advantage and the perspective of continuous progress – both of which have dominated the modern age. Nevertheless, the detailed scientific analysis of the violation of the planet’s limited capacities continues to be refuted, triggering irrational, short-term utilitarian behaviours which are preventing the fundamental changes required for the transition to sustainable development. Artists, philosophers and writers can play an invaluable role in reframing our ways of thinking, filling the gap between scientific knowledge and emotional perception. Pioneering artistic experiments are appearing all over the world, from both well-established and emerging artists, and through collective processes, and this cultural movement is setting the scene for a new wave of eco-entrepreneurs driven by the altruistic mission of saving the planet. As has happened in many previous crises, it is again in the hands of artists to redefine how we perceive ourselves and so to support the emergence of new ideas, new learning, and finally to shape society and the economy around a renewed sense of the future for humankind on Earth.

The study aims to present a systematic literature review (SLR) to understand the current status of research on social media usage among the bottom of the pyramid (BOP). The purpose of this study is to identify the research gaps in this domain and review future research agendas by using theory, context, characteristics and methods [TCCM] framework.

An SLR, keywords co-occurrence and TCCM analysis were used to analyse and synthesize insights from 44 studies gained from Web of Science and Scopus databases.

The findings suggest that the USA and India are popular contexts for studying BOP. The BOP population uses social media to gain utilitarian, hedonic and social values. Further, social media can help BOP explore “entrepreneurship” opportunities, value co-creation and bring innovations.

This study expands the intellectual boundaries of social media at BOP and suggests multidisciplinary research. Additionally, adopting novel theoretical lenses helped determine social media's impact on BOP.

Project networks are an increasingly salient organisational temporary form to deal with complex problems. It remains unclear, however, whether and how project networks adapt over time, and hence implement changes, both within the span of the specific project, and across projects. The authors apply the performance feedback (PF) perspective to explore how adaptive responses to PF are organised and absorbed within project networks. The authors investigate these matters in the area of humanitarian and development aid efforts, which represent complex social issues. In this context, project networks involve a multitude of actors at different distances from the implementation field, ranging from the donor, through an international Non-Governmental Organisation (NGO), to the NGO’s country offices, local NGOs and the beneficiary communities. This study’s qualitative findings, which the authors generate through an abductive analytical process, highlight that project networks dealing with complex social issues face six paradoxes based on work by DeFillippi and Sydow: the distance, difference, identity, learning, temporal and performance paradoxes. Collective goal setting, adaptive monitoring and evaluation practices, and continuous re-negotiation of aspiration levels emerge as coping mechanisms enabling project networks to internalise insights from the field and translate them into adaptive behavioural responses, mainly at the intra-project level. The authors contribute to a better understanding of adaption in these temporary forms, and particularly in its behavioural consequences. The study also advances knowledge on the PF perspective, through its application in temporary settings, on the level of the project network and in the context of complex social issues, where organisational arrangements strive to pursue multiple interdependent goals.