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Article
Publication date: 1 December 2003

Samuel H.N. Leung, Joseph W.K. Chan and W.B. Lee

Competitive performances of manufacturing firms are affected by the strategies they selected. The implementations of strategies, as usually assumed, rely on the…

Abstract

Competitive performances of manufacturing firms are affected by the strategies they selected. The implementations of strategies, as usually assumed, rely on the effectiveness of work teams. The performances of teams, to a large degree, are directed by team leaders. Therefore, the compatibility between competitive performances, manufacturing strategies, and the functions of team leaders should be explored. Based on the statistical findings obtained from other literature as well as an analysis of an international survey of manufacturing strategies. It is proposed that the compatibility is basically the relationship between the knowledge seeking behavior of team leaders and the knowledge required for improving competitive performances. We also discovered that it is worth further investigating two particular types of team leaders, i.e. shaper and company builder. Their characteristics may provide a basis to expand our understandings of team leaders’ performances and the competence‐based organizations of today.

Details

Team Performance Management: An International Journal, vol. 9 no. 7/8
Type: Research Article
ISSN: 1352-7592

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Article
Publication date: 1 June 2003

Samuel H.N. Leung, Joseph W.K. Chan and W.B. Lee

Team performances are usually affected by the combination of team members. When the roles of each of the team members are supplementing the functions of one another, a…

Abstract

Team performances are usually affected by the combination of team members. When the roles of each of the team members are supplementing the functions of one another, a balanced team is formed. In a fast‐moving business environment, it is not uncommon to see that certain key team members may not be present in the team at all times. The remaining team members are required to play their roles dynamically in order to supplant the roles and the functions of the missing members. However, it is not very clear how the role adjustment process is managed. Understanding the role modification phenomenon may enable the management to regulate the composition of their work teams more effectively. Specifically, this paper will discuss two different approaches to studying this dynamic team role behavior.

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Team Performance Management: An International Journal, vol. 9 no. 3/4
Type: Research Article
ISSN: 1352-7592

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Article
Publication date: 1 January 2005

Joseph W.K. Chan

Sets out an exploratory study to give an alternative viewpoint of manufacturing logistics.

Abstract

Purpose

Sets out an exploratory study to give an alternative viewpoint of manufacturing logistics.

Design/methodology/approach

Based on causal analysis, the relationship between competitive strategy and manufacturing logistics was explored. Variables, including both positioning and competitive dimensions, in the competitive strategy that interacted with manufacturing logistics were identified. The elements of manufacturing logistics for this study included master production scheduling, capacity requirements planning, material planning, purchasing, and inventory control. A weighted business performance index was used to segregate the sample firms into three groups: high‐, average‐, and low‐performing organizations. For each of the performance group, the causal relationships between strategic elements and the performance of manufacturing logistics were then analyzed.

Findings

The results showed a significant relationship between competitive strategy and manufacturing logistics system performance.

Research/limitations/implications

Not all the elements in manufacturing logistics may contribute to the logistics performance. The construct of manufacturing logistics depends on a particular set of strategic variables that the organization designs.

Originality/value

Extends the study of manufacturing logistics beyond its boundary through a broader strategic perspective.

Details

International Journal of Physical Distribution & Logistics Management, vol. 35 no. 1
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 December 2004

Samuel H.N. Leung, Joseph W.K. Chan and W.B. Lee

The ultimate objective of knowledge management is to effectively maintain and transfer the necessary knowledge to the operation's staff. The conventional…

Abstract

The ultimate objective of knowledge management is to effectively maintain and transfer the necessary knowledge to the operation's staff. The conventional knowledge‐management methods may only be suitable for the larger‐sized enterprise, but, for the small and medium‐sized companies, it is difficult to spare dedicated resources (people, time, and money) to manage the knowledge‐accumulation and dissemination‐activities. The work presented in this paper proposes a method to overcome some of these difficulties. A role‐modification approach is used to stimulate an autonomously conducted knowledge transfer. New knowledge is developed and managed by the person who successfully takes up a new role in work team. To achieve role modification, ordinary staff‐training methods may not be effective. Psychotherapists already have a set of role‐ modification practices to assist people having role problems. Benchmarking is a suitable methodology to apply to these practices. The authors assisted an engineering‐and‐design company in adopting this psychotherapists’ practice and applied it to a work‐team environment. One of their team members was induced to undergo a role modification and an autonomous knowledge‐ transfer experience.

Details

Benchmarking: An International Journal, vol. 11 no. 6
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 1 October 2000

Joseph W.K. Chan, K.L. Yung and N.D. Burns

Examines the logistics environment and the manufacturing logistics strategy in Hong Kong, based on six case studies. The manufacturing structure of Hong Kong industry is…

Abstract

Examines the logistics environment and the manufacturing logistics strategy in Hong Kong, based on six case studies. The manufacturing structure of Hong Kong industry is identified. The following logistics strategies adopted by Hong Kong companies are discussed: market intelligence, sourcing, front‐end activities, manufacturing distribution, back‐end activities, vertical integration, ethnic network, free market, and information technology. The logistics related environmental factors that are taken into consideration include geographical location, telecommunication infrastructure, finance infrastructure, air transportation infrastructure, sea transportation infrastructure, road transportation infrastructure, professional services, culture, and information technology. A framework of environment‐strategy (E‐S) fit is developed in the perspectives of Hong Kong manufacturing logistics. The factors contributing to the manufacturing success in Hong Kong are also discussed.

Details

Logistics Information Management, vol. 13 no. 5
Type: Research Article
ISSN: 0957-6053

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Article
Publication date: 1 August 2002

Joseph W.K. Chan and N.D. Burns

Examines the manufacturing planning and control (MPC) systems in three supply chain environments in Hong Kong, based on a questionnaire survey. Studies five MPC modules…

Abstract

Examines the manufacturing planning and control (MPC) systems in three supply chain environments in Hong Kong, based on a questionnaire survey. Studies five MPC modules: master production scheduling; capacity requirements planning; material planning; purchasing; and inventory control. Studies the performance of each MPC module. The supply chain environments that are taken into consideration include agile, leagile, and lean. Based on a weighted organizational performance index, the sample organizations are segregated into three groups: high, average, and low performers. For each of the performance groups, benchmarks the performance ratings of the MPC system and its five modules, subject to different supply chain environments. Concludes that: MPC system performance really has a positive effect upon organization performance; four of the proposed benchmarking modules of the MPC systems can be used to assess an organization’s strengths and weaknesses with regard to their use in planning and control of manufacture; and supply chain strategy may associate with the MPC system performance.

Details

Benchmarking: An International Journal, vol. 9 no. 3
Type: Research Article
ISSN: 1463-5771

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Book part
Publication date: 13 August 2018

Robert L. Dipboye

Abstract

Details

The Emerald Review of Industrial and Organizational Psychology
Type: Book
ISBN: 978-1-78743-786-9

Content available
Article
Publication date: 3 August 2021

Karly O.W. Chan, Maggie K.W. Ng, Joseph C.H. So and Victor C.W. Chan

A new academic structure for senior secondary and higher education was introduced to Hong Kong in 2009/2010. This paper aims to: (1) compare the cohort from the old…

Abstract

Purpose

A new academic structure for senior secondary and higher education was introduced to Hong Kong in 2009/2010. This paper aims to: (1) compare the cohort from the old academic structure (Cohort 2010) and the cohort from the new academic structure (Cohort 2015) on the 14 categories of generic competencies; and (2) compare these attributes among students from different divisions in a tertiary institution in Hong Kong.

Design/methodology/approach

Self-Assessment of All-Round Development (SAARD) questionnaires were distributed to students who took the two-year sub-degree programmes offered by the College of Professional and Continuing Education, The Hong Kong Polytechnic University in 2010 and 2015 on a self-administered basis. A total of 4,424 students have returned the questionnaires. Data were analyzed with t-test to compare between the two cohorts.

Findings

When comparing Cohort 2015 with Cohort 2010, significantly higher scores were observed on five areas such as global outlook and healthy lifestyle (p<0.05). Significantly lower scores were observed on the other five areas such as problem solving, critical thinking and leadership (p<0.05). Students from all divisions unanimously showed higher perceived rating on social and national responsibility but lower perceived rating on leadership (p<0.05).

Originality/Value

The elimination of one public examination, the newly included components such as Other Learning Experiences (OLE) and the compulsory Liberal Studies were believed to contribute partially to the diverse responses of the two cohorts. The dramatic change of the curriculum has not changed the examination culture in Hong Kong which may hinder the development of generic skills among students.

Details

Public Administration and Policy, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1727-2645

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Book part
Publication date: 10 December 2015

Chun Kit Lok

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption…

Abstract

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

Details

E-services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-709-7

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Book part
Publication date: 28 September 2015

Arief Rahman

Citizens are substantial stakeholders in every e-government system, thus their willingness to use and ability to access the system are critical. Unequal access and…

Abstract

Citizens are substantial stakeholders in every e-government system, thus their willingness to use and ability to access the system are critical. Unequal access and information and communication technology usage, which is known as digital divide, however has been identified as one of the major obstacles to the implementation of e-government system. As digital divide inhibits citizen’s acceptance to e-government, it should be overcome despite the lack of deep theoretical understanding on this issue. This research aimed to investigate the digital divide and its direct impact on e-government system success of local governments in Indonesia as well as indirect impact through the mediation role of trust. In order to get a comprehensive understanding of digital divide, this study introduced a new type of digital divide, the innovativeness divide.

The research problems were approached by applying two-stage sequential mixed method research approach comprising of both qualitative and quantitative studies. In the first phase, an initial research model was proposed based on a literature review. Semi-structured interview with 12 users of e-government systems was then conducted to explore and enhance this initial research model. Data collected in this phase were analyzed with a two-stage content analysis approach and the initial model was then amended based on the findings. As a result, a comprehensive research model with 16 hypotheses was proposed for examination in the second phase.

In the second phase, quantitative method was applied. A questionnaire was developed based on findings in the first phase. A pilot study was conducted to refine the questionnaire, which was then distributed in a national survey resulting in 237 useable responses. Data collected in this phase were analyzed using Partial Least Square based Structural Equation Modeling.

The results of quantitative analysis confirmed 13 hypotheses. All direct influences of the variables of digital divide on e-government system success were supported. The mediating effects of trust in e-government in the relationship between capability divide and e-government system success as well as in the relationship between innovativeness divide and e-government system success were supported, but was rejected in the relationship between access divide and e-government system success. Furthermore, the results supported the moderating effects of demographic variables of age, residential place, and education.

This research has both theoretical and practical contributions. The study contributes to the developments of literature on digital divide and e-government by providing a more comprehensive framework, and also to the implementation of e-government by local governments and the improvement of e-government Readiness Index of Indonesia.

Details

E-Services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-325-9

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