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Article
Publication date: 12 October 2012

Jos H. Pieterse, Marjolein C.J. Caniëls and Thijs Homan

The purpose of this paper is to investigate how resistance to change might be a consequence of differences in professional discourse of professional groups working…

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Abstract

Purpose

The purpose of this paper is to investigate how resistance to change might be a consequence of differences in professional discourse of professional groups working together in a change program.

Design/methodology/approach

The paper uses discourse analysis and rubrics to study the implementation of a new ICT system for an airline. Data for this case study were collected in semi‐structured interviews, desk research, participant observations and a diagnostic workshop.

Findings

The data suggest that the non‐aligned interaction between different professional discourses can be a source of resistance to change, in addition to other well‐known sources of resistance to change in the change management literature. Future research regarding change management should incorporate linguistics and discourse analysis. Investigating resistance to change could be done comprehensively, paying attention to differences in professional cultures in cross‐functional (project) teams. A managerial implication of the study is that making differences in professional discourses explicit is a constant point of attention in (project) teams.

Research limitations/implications

The authors' choices with regard to the sample size and methods limit the generalisability of the results. However, these choices were instrumental in reaching a rich set of data, which enabled the authors to get an understanding of the conversational dynamics in the case.

Originality/value

The paper argues that change programs contain subjective, informal and linguistic dimensions which might give reasons for understanding resistance to change in new ways. The theoretical contribution of the paper is that it integrates change management literature with linguistic literature about professional discourse.

Details

Journal of Organizational Change Management, vol. 25 no. 6
Type: Research Article
ISSN: 0953-4814

Keywords

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Article
Publication date: 12 October 2012

Alexis Downs

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4467

Abstract

Details

Journal of Organizational Change Management, vol. 25 no. 6
Type: Research Article
ISSN: 0953-4814

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