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1 – 10 of 34Jos Benders and Torbjörn Stjernberg
This paper aims to document the development of cellular manufacturing at Scania-Vabis, thereby contributing to the history of an organizational idea.
Abstract
Purpose
This paper aims to document the development of cellular manufacturing at Scania-Vabis, thereby contributing to the history of an organizational idea.
Design/methodology/approach
The authors draw on published sources and interviews to reconstruct the development of cellular manufacturing at Scania-Vabis and its traces.
Findings
Cellular manufacturing was applied and further developed at Scania-Vabis in the 1940s and 1950s. Nevertheless, it seems to have fallen into oblivion. The key idea resurfaced in the 1970s.
Practical implications
The authors argue that such “proven technology” should be considered a classical insight in organization design rather than old and thus outdated.
Originality/value
The authors demonstrate that this form of flow-based organizing is much older than commonly assumed and point to barriers in accumulating knowledge on organizing.
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Hannelore Schouten, Jos Benders and Stefan Heusinkveld
This study aims to discuss the usefulness of free-text comments to gain insights into participants' opinions about an organizational change project.
Abstract
Purpose
This study aims to discuss the usefulness of free-text comments to gain insights into participants' opinions about an organizational change project.
Design/methodology/approach
A secondary analysis of 152 free-text answers to an open question in a questionnaire evaluating the implementation of lean facility design was conducted.
Findings
The authors identified three categories of responses to change: (1) dismissive – lean unrelated, (2) dismissive – lean related and (3) supporting – lean related. Notably, the large majority of the comments were dismissive by nature and unrelated to lean. Furthermore, critical responses also emanate from the most supportive group (critical friends).
Practical implications
Quintessential to change management is understanding how those involved perceive the changes. Free-text comments offer an opportunity to gain a view on these perceptions, particularly perceptions that often stay covert whilst having the potential to undermine change initiatives. At the same time, the comments may also be used to capitalize on constructive criticisms.
Originality/value
This study delivers a unique view on how free comments allow developing a broader understanding of hospital staff's responses to an organizational change initiative and particularly its “undercurrent” that may potentially have significant implications to change processes.
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Hannelore Schouten, Stefan Heusinkveld, Wouter van der Kam and Jos Benders
The aim of this study is to document and analyze experiences with building a new hospital guided by lean-led hospital design (LLHD) (Grunden and Hagood, 2012) and to…
Abstract
Purpose
The aim of this study is to document and analyze experiences with building a new hospital guided by lean-led hospital design (LLHD) (Grunden and Hagood, 2012) and to investigate key mechanisms enhancing healthcare professionals' participation and collaboration in implementing this innovative approach.
Design/methodology/approach
An in-depth case study of the implementation of LLHD in a Dutch hospital was performed based on multiple data sources. The case hospital presented a unique opportunity since there was embedded access to the data by the first author.
Findings
Three mechanisms supporting participation and collaboration of staff for implementing LLHD were identified. (1) Freedom in translating a concept enables managers to balance it with variations in practice at the organizational level. (2) A set of key principles governing the design process appeared an important anchor on a managerial level in a changing environment. (3) Creation of a supportive attitude toward lean and lean facility design, with co-creation as a key element of LLHD.
Practical implications
By using the emerging mechanisms, managers/change agents can enlarge collaboration and participation of hospital staff when implementing organization-wide innovations.
Originality/value
This case study delivers a unique inside view on the dynamics evolving in the complex change processes at organizational, managerial and personal levels involved in implementing LLHD.
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Torbjørn Hekneby, Jonas A. Ingvaldsen and Jos Benders
Companies create company-specific production systems (XPS) by tailoring generic concepts to fit their unique situation. However, little is known about how an XPS is…
Abstract
Purpose
Companies create company-specific production systems (XPS) by tailoring generic concepts to fit their unique situation. However, little is known about how an XPS is created. This paper aims to provide insights into the creation of an XPS.
Design/methodology/approach
A retrospective case study was conducted in a Norwegian multinational company over the period 1991–2006, using archival data and interviews.
Findings
The development of the XPS did not start with a master plan. Instead, dispersed existing initiatives were built upon, along with an external search for novel ideas. Widespread experimentation took place, only later to be combined into a coherent approach. Once established, the XPS was disseminated internally and further refined. The CEO orchestrated the experimentation by facilitating the adaptation and combination of different concepts and by allocating resources to institutionalize the XPS in the global network.
Originality/value
This paper is the first to study how an XPS is created. This study contributes with novel empirical insights, and it highlights the role of top management in facilitating experimentation and step-by-step organizational learning.
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Jonas A. Ingvaldsen and Jos Benders
This article addresses why movements towards less-hierarchical organizing may be unsustainable within organizations.
Abstract
Purpose
This article addresses why movements towards less-hierarchical organizing may be unsustainable within organizations.
Design/methodology/approach
Eschewing hierarchy may prove sustainable if alternative forms of management are acceptable to both employees and managers accountable for those employees’ performance. Developing alternatives means dealing with the fundamentally contradictory functions of coordination and control. Through a qualitative case study of a manufacturing company that removed first-line supervisors, this article analyses how issues of control and coordination were dealt with formally and informally.
Findings
Removal of the formal supervisor was followed by workers’ and middle managers’ efforts to informally reconstruct hierarchical supervision. Their efforts to deal pragmatically with control and coordination were frustrated by formal prescriptions for less hierarchy, leading to contested outcomes. The article identifies upward and downward pressures for the hierarchy’s reconstruction, undermining the sustainability of less-hierarchical organizing.
Research limitations/implications
This study is limited by the use of cross-sectional data and employees’ retrospective narratives. Future research on the sustainability of less-hierarchical organizing should preferably be longitudinal to overcome these limitations.
Practical implications
Unless organizational changes towards less hierarchy engage with issues of managerial control and upward accountability, they are likely to induce pressures for hierarchy’s reconstruction.
Originality/value
The article offers an original approach to the classical problem of eschewing hierarchy in organizations. The approach allows us to explore the interrelated challenges facing such restructuring, some of which are currently unacknowledged or underestimated within the literature.
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Michiel Bal, Lander Vermeerbergen and Jos Benders
This paper aims to identify why warehouses do or do not succeed in putting to use digital technologies for order picking.
Abstract
Purpose
This paper aims to identify why warehouses do or do not succeed in putting to use digital technologies for order picking.
Design/methodology/approach
Building on structuration theory, the authors investigate the situated use of one such a digital technology, more particularly the head-worn display (HWD). Based on a most-similar comparative case study of two Belgian warehouses pioneering HWDs, the authors focus on whether and how order pickers and their manager interact to modify the properties, functionalities, and the context in which the HWD is used.
Findings
In one warehouse, using the HWD was discontinued after implementation. In the other, order pickers and the order pickers' manager succeeded in implementing the HWD into their work. The authors find that the prime explanation for these opposite findings lies in the extent to which order pickers were given room to improve the properties and functionalities of the HWD as well as the conditions that unfold in the HWD's use context. In the latter warehouse, pressing issues were overcome and improvement suggestions were implemented, both regarding the HWD itself as well as regarding the job-related and person-related conditions.
Originality/value
Theoretically, the authors contribute to the situated use of technology stating that (1) giving room to alter the use of digital technologies, and (2) fostering continuous employee participation regarding conditions stemming from the use context are necessary to realize the promising and unexploited potential of digital technology in practice. Empirically, this paper exposes distinct types of interactions that explain whether and how digital technologies, in particular HWDs, are put to use for order picking practices.
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Lander Vermeerbergen, Geert Van Hootegem and Jos Benders
Decentralisation attempts that aim to increase job autonomy do not always succeed. This paper aims to study to what extent the tendency to maintain existing operational…
Abstract
Purpose
Decentralisation attempts that aim to increase job autonomy do not always succeed. This paper aims to study to what extent the tendency to maintain existing operational task divisions is an important explanation for this lack of success.
Design/methodology/approach
In total, 456 employees in 25 organisations participated in a cross-sectional intervention study. Each employee filled out a questionnaire on job autonomy both before and after the decentralisation process, in which all organisations shifted regulatory, preparatory and supportive tasks to the lowest organisational level.
Findings
This study found small, but significant, effects of decentralisation attempts on job autonomy. The size of the effects, however, depended on the way the way in which the operational tasks were divided. Simultaneously, larger effects were found for organisations which decentralised tasks and changed the way operational tasks were divided. Both findings reached the conclusion that although decentralisation attempts seemed important for increasing job autonomy, the way in which the operational tasks were divided and even changed, was at least as important for a successful decentralisation process.
Originality/value
After decades of research on modern sociotechnical theory, this study is the first to show that decentralisation attempts do not merely increase job autonomy. The effect of such attempts depends on the way in which operational tasks are divided in organisations.
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Patrick Vermeulen and Jos Benders
Publications in the managerial press tend to stress the positive sides of teamworking. Teamworking is heralded at the neglect of possible downsides such as the propensity…
Abstract
Publications in the managerial press tend to stress the positive sides of teamworking. Teamworking is heralded at the neglect of possible downsides such as the propensity to withhold effort. This is, however, studied in at least two strands of academic work: social psychology and economic organization theories. From these literatures the paper draws attention to the potential downsides of teamworking. However, various options for overcoming these problems have been identified in the same literatures. Thus, the body of our paper explicitly concentrates on possible solutions for managers to remedy the potential negative effects of teamworking.
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Stefan Heusinkveld and Jos Benders
This paper aims to explore how management practitioners make sense of management fashions as sedimented elements within organizations.
Abstract
Purpose
This paper aims to explore how management practitioners make sense of management fashions as sedimented elements within organizations.
Design/methodology/approach
To further understanding about sedimentation in management fashion, an institutional perspective was used.
Findings
This analysis reveals that sedimented fashions within organizations are framed as comprising different forms that are systematically associated with divergent evolution patterns.
Research limitations/implications
This study extends the current literature on management fashion by showing how, unlike present conceptualizations, the long‐term impact of fashionable ideas in organizations cannot be considered a single entity with a uniform pattern of development. Building on this, the paper seeks to develop a deeper and more nuanced understanding of the evolution of popular management ideas in organizational practice, which opens fruitful new research directions.
Practical implications
This paper may help managers, as important consumers of fashionable ideas, to better understand how elements of fashions may remain in organizations and play an important conditional role in future change initiatives.
Originality/value
Despite the substantial attention to the field‐level dissemination and evolution of popular management ideas in the management fashion literature, the possible long‐term impact of these ideas within organizations has received scant attention beyond the assumed transience of a fashion's discourse and the possible persistence of the organizational practices associated with a fashion.
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