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Book part
Publication date: 15 December 2005

Beyond Control and Responsibility: The Beauty of Mercy

Joo Heung Lee

Punishment is essentially about the expression and establishment of power. As such, punishment always carries with it the possibility of debasement. I want to insist that…

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Abstract

Punishment is essentially about the expression and establishment of power. As such, punishment always carries with it the possibility of debasement. I want to insist that the only morally legitimate purpose of punishment is to instill a respect for authority that does not demean the subordinated party (for example, as a parent might punish his or her child). In sum, my argument is that although harsh institutional punishment may be justifiable on utilitarian grounds, it is objectionable for aesthetic reasons that are ultimately far more important. As Nietzsche caustically recognized in the case of Christianity, the metaphysics of punishment is driven by the ugly feeling of ressentiment. Nevertheless, Christianity does emphasize one aspect of the question of punishment that Nietzsche would enthusiastically embrace: the attitude of forgiveness (or the act of mercy). For Nietzsche, mercy is a reflection of a beautiful strength. A new punitive paradigm, one that asserted superiority without debasing the criminal, might pave the way for a more general affirmation of life.

Details

Crime and Punishment: Perspectives from the Humanities
Type: Book
DOI: https://doi.org/10.1016/S1059-4337(05)37007-4
ISBN: 978-0-76231-245-0

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Book part
Publication date: 15 December 2005

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Crime and Punishment: Perspectives from the Humanities
Type: Book
DOI: https://doi.org/10.1016/S1059-4337(05)37014-1
ISBN: 978-0-76231-245-0

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Book part
Publication date: 15 December 2005

Contents

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Crime and Punishment: Perspectives from the Humanities
Type: Book
DOI: https://doi.org/10.1016/S1059-4337(05)37013-X
ISBN: 978-0-76231-245-0

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Article
Publication date: 11 October 2019

Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants

Mahafuz Mannan, Nusrat Chowdhury, Priodorshine Sarker and Riasat Amir

The purpose of this study is to provide an insight into the crucial antecedents of customer satisfaction and revisit intention in the context of dining restaurants in a…

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Abstract

Purpose

The purpose of this study is to provide an insight into the crucial antecedents of customer satisfaction and revisit intention in the context of dining restaurants in a holistic approach, taking Bangladesh as a unit of analysis.

Design/methodology/approach

The research design was cross-sectional. Data were collected from 30 dining restaurants in Dhaka city, Bangladesh. The proposed model was tested using partial least square structural equation modeling with a sample size of 600 respondents.

Findings

The antecedents of customer satisfaction (i.e. service quality, food quality, atmospherics, other customers and perceived value/price) were found to have significant positive effects on customer satisfaction. Customer satisfaction and restaurant reputation were found to have significant positive effects on revisit intention, while variety seeking tendency was found to have a significant negative effect on revisit intention. Trust was found to partially mediate the customer satisfaction-revisit intention and restaurant reputation-revisit intention relationships.

Originality/value

This study is among the first to provide a holistic approach toward the crucial antecedents of customer satisfaction (i.e. service quality, food quality, atmospherics, other customers and perceived value) and revisit intention (i.e. customer satisfaction, variety seeking tendency, trust and restaurant reputation) in one structural equation model, and investigated their interrelationships in the context of dining restaurants. To the authors’ knowledge, this is the first study that has investigated the mediating role of trust between the customer satisfaction-revisit intention and restaurant reputation-revisit intention relationships in the context of dining restaurants. From a market-specific context, this the first study to investigate and link the examined variables in the context of Bangladeshi dining restaurants.

Details

Journal of Modelling in Management, vol. 14 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JM2-12-2017-0135
ISSN: 1746-5664

Keywords

  • Marketing
  • Modelling

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Article
Publication date: 21 September 2015

The development of the private security industry in South Korea: history, progress, and critical issues, 1950-2014

Dae Woon Kim

The literature on the growth and regulations pertaining to private security has been largely confined to western countries, with very little published on other…

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Abstract

Purpose

The literature on the growth and regulations pertaining to private security has been largely confined to western countries, with very little published on other jurisdictions including South Korea. The purpose of this paper is to provide a general account of the development of the South Korean industry and an assessment of regulation, covering the period from 1950 to the present day, and to explore areas of possible improvement in regulation.

Design/methodology/approach

A research synthesis method was utilised to identify and integrate qualitative materials on turning points and regulatory changes, with the addition of a gap analysis based on established concepts of best practice in industry regulation.

Findings

The security industry in South Korea has grown exponentially, worth over $2.7 billion per annum. Notwithstanding this, regulation evolved through piecemeal rather than comprehensive changes. The problem is similar to those found in many other countries. However, in South Korea, over-reliance on market mechanisms of regulation, combined with the government’s lukewarm stance on stimulating the non-public security sector, means that there are inadequate guarantees of baseline competence and integrity.

Practical implications

The study demonstrates the need for governments to be more proactive and consultative in regulating the burgeoning security industry, and move away from ad hoc responses to industry problems. Regulation should be comprehensive in covering all relevant operational aspects of security work that are reflective of a growth profile. Regulatory agencies should actively explore training programmes linked to career path development and professionalisation. Execution of regulatory enforcement should be independent from political or third-party influence. Regulators should be innovative in applying and evaluating research-based regulatory strategies.

Originality/value

The study provides a comprehensive overview of the South Korean security industry and regulatory issues, adding to a more international understanding of regulatory challenges in security.

Details

Journal of Criminological Research, Policy and Practice, vol. 1 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JCRPP-05-2015-0011
ISSN: 2056-3841

Keywords

  • Regulation
  • South Korea
  • Market
  • Training
  • Industry management
  • Private security

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