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Article
Publication date: 13 June 2016

Makarand Mody, Jonathon Day, Sandra Sydnor and William Jaffe

This paper aims to utilize a framework from classic sociology – Max Weber’s Typology of Rationality – to understand the motivations for social entrepreneurship in…

Abstract

Purpose

This paper aims to utilize a framework from classic sociology – Max Weber’s Typology of Rationality – to understand the motivations for social entrepreneurship in responsible tourism in India. The critical role of the social entrepreneur in effecting the phenomenon of social entrepreneurship has been largely under-recognized. The authors seek to explore, develop and enhance Weber’s theoretical arguments in the context of the tourism industry.

Design/methodology/approach

The authors used a constructivism paradigm and Seidman’s (2006) Three Interview Series technique to obtain the narratives of two social entrepreneurs in India. Data were analyzed using a hybrid thematic coding procedure.

Findings

Findings indicate that there exists a dynamic interplay between the formal and substantive rationalities that underlie the behavior of social entrepreneurs. The authors also discuss how entrepreneurs draw upon their formal and substantive repertoires to create their identities through the simultaneous processes of apposition (“Me”) and opposition (“Not Me”).

Practical implications

The findings provide an important recognition of the impact of formal and substantive rationalities on the conceptualization, implementation and manifestation of social enterprise for a variety of stakeholders.

Originality/value

This paper makes a significant contribution to understanding the why and the how of social entrepreneurship in responsible tourism. It provides a framework that can be widely applied to develop and enhance Weberian theory and further the understanding of the fundamental nature of human behavioral phenomena in tourism and beyond.

Details

International Journal of Contemporary Hospitality Management, vol. 28 no. 6
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 12 December 2018

Susan Gordon, Chun-Hung (Hugo) Tang, Jonathon Day and Howard Adler

This paper aims to examine whether employee subjective well-being acts as a mediator in the relationship between perceived supervisor support and turnover intention within…

Abstract

Purpose

This paper aims to examine whether employee subjective well-being acts as a mediator in the relationship between perceived supervisor support and turnover intention within the context of select-service hotels.

Design/methodology/approach

The sample included hourly employees in select-service hotels in the Midwest USA. The significance of the relationships was assessed using regression, and both the Sobel test and bootstrapping methods were performed to test the mediating effect of subjective well-being on the relationship between perceived supervisor support and turnover intention.

Findings

The results confirm subjective well-being acted as a partial mediator in the relationship between supervisor support and turnover intention. Employees who perceive higher levels of support from their supervisors are less likely to leave their organizations. At the same time, supervisor support also positively affects subjective well-being, which reduces turnover intention.

Practical implications

Actions by supervisors’ impact the well-being of their employees, which in turn may influence whether an employee stays with the organization. Organizations could use management training and employee feedback on supervisor support to improve employee support mechanisms. Organizations should also pay attention to improving employee subjective well-being beyond the work place. Improving the well-being of employees and supporting employees can help reduce turnover and may increase employee satisfaction, guest satisfaction and profits.

Originality/value

This study is the first to show that subjective well-being mediates the relationship between supervisor support and turnover intention; and one of the few within the hospitality context to examine the constructs of subjective well-being, supervisor support and turnover together.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 1
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 13 May 2019

Xiaolin Shi, Jonathon Day, Susan Gordon, Liping Cai and Howard Adler

The purpose of this paper is to examine visitors’ motivations for going to the South Luogu Alley, a famous hutong with an over 700-year history in Beijing, China.

Abstract

Purpose

The purpose of this paper is to examine visitors’ motivations for going to the South Luogu Alley, a famous hutong with an over 700-year history in Beijing, China.

Design/methodology/approach

The study applied a self-administered questionnaire to collect data from visitors on the main street of the South Luogu Alley.

Findings

It was found that most visitors of the hutong are casual tourists pursuing relaxation, including tension release and spending time with friends and family; seeking authenticity is not visitors’ most important motivation.

Research limitations/implications

This study used only one hutong to assess visitors’ motivations in hutong tourism, so the results may not be applicable to all hutongs.

Practical implications

The research on the demographics and different motivations of the South Luogu Alley visitors can be useful to managers of tourism-related organizations.

Social implications

This study shows that tourists with different motivations for visiting a hutong have varying requirements for authenticity. The reconstruction of some historical hutongs is not always perceived as negative, and the influence of Western cultural elements can be seen as positive if they contribute to the sustainable development of the local culture.

Originality/value

The term “hutonger,” which includes casual visitors, entertainment seekers, authenticity seekers and pure escapees, based on these respective motivations, is introduced to describe the specific groups of hutong visitors and contribute to the hutong tourism literature.

Details

Journal of Hospitality and Tourism Insights, vol. 2 no. 2
Type: Research Article
ISSN: 2514-9792

Keywords

Abstract

Details

International Journal of Tourism Cities, vol. 5 no. 2
Type: Research Article
ISSN: 2056-5607

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Article
Publication date: 7 July 2020

Xueting Dou and Jonathon Day

This paper aims to synthesize the key findings of prior research on the topic of human-wildlife interactions (HWI) in natural places for tourism.

Abstract

Purpose

This paper aims to synthesize the key findings of prior research on the topic of human-wildlife interactions (HWI) in natural places for tourism.

Design/methodology/approach

The methodology of systematic review was used to search for, appraise and analyze the relevant research evidence. A total of 47 English-language academic journal articles, published between 2003 and 2018, with free online access to full texts in the database of Hospitality and Tourism Complete have been reviewed. Thematic analysis was adopted to synthesize the textual data.

Findings

The reviewed articles cover a wide geographical spread, diverse wildlife species and interaction types, and various research focuses including ecological impacts, human dimensions and management issues of wildlife tourism. The interactions between wildlife and human systems in the context of tourism constitute a complicated social-ecological system, in which both the humans and animals can be affected positively and negatively. Management and scientific research provide the nexus between the ecological and human dimensions of wildlife tourism. While opportunities for sustainable development abound, challenges are not to be neglected.

Originality/value

Due to the complexity of wildlife encounters for tourist purposes, the extant literature indicates a diverse and fragmented view from which integrated implications are difficult to obtain. This paper presents the first overarching review in English of the literature on human-wildlife interactions for tourism and provides a big picture understanding of what has been and what is needed to be done in terms of both wildlife tourism research and practices.

Details

Journal of Hospitality and Tourism Insights, vol. 3 no. 5
Type: Research Article
ISSN: 2514-9792

Keywords

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Article
Publication date: 11 December 2018

EunHa Jeong, SooCheong (Shawn) Jang, Carl Behnke, James Anderson and Jonathon Day

The purpose of this study is to explore the dimensions of restaurant customers’ engagement or disengagement with healthy eating in terms of individual and environmental…

Abstract

Purpose

The purpose of this study is to explore the dimensions of restaurant customers’ engagement or disengagement with healthy eating in terms of individual and environmental factors to develop a scale. The results identified the underlying constructs of customers’ individual motives for and perceived barriers to healthy eating, as well as environmental elements of restaurants that encourage or discourage healthy eating.

Design/methodology/approach

To develop an appropriate set of measures to assess factors influencing customers’ healthy eating behaviors at restaurants, the current study undertook the five steps of scale development suggested by Churchill (1979): specifying the domain of constructs, generating a pool of initial measurement items, assessing content adequacy, administering questionnaires (an online survey method) and purifying and finalizing the measurement (via exploratory factor analysis (EFA) using 410 samples and confirmatory factor analysis (CFA) using 423 samples).

Findings

The results revealed ten individual factors (health, body image, weight control, feeling better, unappealing food, cost perception, lack of knowledge, state of mind (stress), lack of self-control and negative influences) and five environmental factors (healthy indications, social impact, availability of healthy menu, price policy and unhealthy indications) influencing customers’ healthy eating behaviors at restaurants.

Originality/value

This study developed an appropriate set of measures to assess individual and environmental factors influencing restaurant customers’ healthy eating behaviors, along with identifying underlying sub-constructs. The reliability and validity of the scale and the factor structure are presented and potential applications and theoretical contributions of the scale are provided as well.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 1
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 4 October 2011

Jonathon Day, Liz Ward, Suh‐hee Choi and Chen (Zara) Zhao

The purpose of this paper is to examine the demand curve for information on tourism destinations and accommodation. The current study compares the demand curves for this…

Abstract

Purpose

The purpose of this paper is to examine the demand curve for information on tourism destinations and accommodation. The current study compares the demand curves for this information to trends described by Chris Anderson as the “long tail”.

Design/methodology/approach

The current study examines the demand for information about accommodation establishments and destinations in Australia through the Australian Tourism Data Warehouse (ATDW). The study examines the demand for information received through the ATDW in 2009 for 5,600 Australian destinations and over 33,200 accommodation listings. Demand for information was measured by page impressions (PIs). Over 10 million PIs were received for destinations and more than 17 million PIs were received for accommodation listings, all of which were examined.

Findings

The current research shows that both accommodation and destination demand curves display the extended demand curve typical of the long tail phenomenon. The analysis also shows that demand curves within the aggregate demand curve also follow “long tail” demand curves. The study contributes to understanding of the demand curve for tourism information for Australian product using the ATDW.

Originality/value

The paper provides analysis of tourism information demand in the context of the “long tail” phenomenon.

Details

Journal of Hospitality and Tourism Technology, vol. 2 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

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Article
Publication date: 9 May 2016

Michal J. Carrington and Benjamin A. Neville

The purpose of this paper is to explore the extent to which a marketer’s own priorities as a consumer infiltrate workplace decision-making and how this contamination…

Abstract

Purpose

The purpose of this paper is to explore the extent to which a marketer’s own priorities as a consumer infiltrate workplace decision-making and how this contamination influences the creation of potential value for the end consumer. The “black box” of the organisation is opened to investigate potential value creation at an individual/manager level of analysis.

Design/methodology/approach

The authors gathered in-depth qualitative data from amongst marketing managers and directors in the UK, Australia and the USA. The authors theorised these data through boundary theory to develop an integrated producer-as-consumer potential value creation model.

Findings

The paper reveals the dynamic interplay in marketing/production decision-making between the individual’s consumer-self, manager-self and the external interface with the organisation.

Research limitations/implications

The producer-as-consumer potential value creation model illuminates the complex role of the firm and its individual managers in the creation of potential value and identifies contingencies that result in a spectrum of possible potential value creation outcomes. These contributions are positioned within the marketing value creation and co-creation literatures.

Practical implications

Marketing organisations/managers may find this research useful when considering the benefits and drawbacks of integrating managers’ consumer-self insights into workplace decision-making and the creation of potential value for the end consumer.

Originality/value

This paper moves value creation/co-creation theory forward by revealing the dynamic potential value creation process and presenting a fluid representation of producers-as-consumers, at individual manager level. This paper is of interest to academic and marketing practitioner audiences.

Details

European Journal of Marketing, vol. 50 no. 5/6
Type: Research Article
ISSN: 0309-0566

Keywords

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Article
Publication date: 6 February 2019

James M. Honeycutt, Jonathon K. Frost and Colton E. Krawietz

The signal detection theory has evolutionary foundations such that our ancestors who were able to detect signals of aggression survived, while those who could not were…

Abstract

Purpose

The signal detection theory has evolutionary foundations such that our ancestors who were able to detect signals of aggression survived, while those who could not were extinguished. The paper examines the detection of conflict escalation signals in a domestic argument in a married couple as a consequence of history with prior victimization and perpetration of violence. The purpose of this paper is threefold: escalation detection differences between a trained special victim’s detective and untrained individuals; escalation detection for individuals with domestic violence victimization; and physiological arousal during escalation detection.

Design/methodology/approach

Subjects with various histories of victimization and perpetration using the Straus conflict tactics scale watched a video of an argument that escalated in conflict while their heart rate and electrodermal activity (EDA) was measured. Participants were asked to pause the tape and write any verbal and non-verbal signal of escalating conflict. The signal coding used deductive, a prioi coding based on Gottman’s (1994, 2011) corrosive behaviors indicative of conflict. A repeated measures general linear model in sex and conflict initiation using two measures of physiological arousal revealed significant effects on EDA while watching escalating conflict as a function of victimization history.

Findings

A series of hypotheses and research questions tested untrained people’s signal detection abilities with a trained, special victim’s unit police investigator as a consequence of male and female-initiated conflict. Untrained viewers reported fewer aggression signals than the police investigator. A repeated measures general linear model using two measures of physiological arousal revealed significant effects on EDA while watching escalating conflict as a function of victimization history. Results are discussed in terms of the signal detection and excitation-transfer theories toward explaining responses to escalating conflict.

Research limitations/implications

A limitation of this study was asking participants to document all abuse while not differentiating between different forms (i.e. emotional, verbal, physical). A future study could investigate how well participants can detect different forms of abuse. This area of research could be beneficial especially in the form of past history. For example, if an individual has been a recipient of emotional abuse, do they detect significantly more signals of emotional abuse than they would for physical abuse?

Practical implications

The findings of our study have could practical publications for advising people who cope with conflict as they vary in their use of negotiation and physical force. The fact that physiological arousal was heightened after exposure to the conflict escalation video as a function of victimization due to physical force has ramifications for watching media with violent content. Therapists could ask survivors if they feel based on their experience, that they could help others to recognize aggressive signals or if they are immune to these signals, given the debate over victim desensitization vs heightened sensitivity.

Social implications

The authors feel it is imperative to note that our current study was designed to gain a deeper understanding of domestic violence in order to ultimately benefit victims in the recovery process and to (ideally) prevent recurrence of domestic violence in the future. This research is not intended to implicate victims in anyway as being responsible for the consequences of domestic violence due to an inability to detect signals of aggression. Indeed, future research should examine how to skillfully advise domestic violence victims while protecting their already vulnerable self-images.

Originality/value

Every day, people are exposed to violence through social media, news, movies and television. Hence, we may become either sensitized to violence or desensitized. These are competing hypotheses that we tested in conjunction with physiological arousal. It is important to analyze reactions to viewing violence due to the sheer amount that is readily disseminated.

Details

Journal of Aggression, Conflict and Peace Research, vol. 11 no. 3
Type: Research Article
ISSN: 1759-6599

Keywords

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Article
Publication date: 23 August 2019

Ashley Mandeville, Marilyn Whitman and Jonathon Halbesleben

The purpose of this paper is to extend the meaning maintenance model (MMM) by elucidating the meaning employees provide to both work and family during a furlough.

Abstract

Purpose

The purpose of this paper is to extend the meaning maintenance model (MMM) by elucidating the meaning employees provide to both work and family during a furlough.

Design/methodology/approach

The sample consisted of 180 state government employees, who completed four surveys, starting at a time before a furlough was initiated through returning to work following a furlough. The authors used random coefficient modeling of a mixed-effects model for discontinuous change.

Findings

Findings suggest that a furlough is associated with increases in perceived psychological contract breach, an indication that the meaning of work is being threatened. Following the furlough, employees’ family identity salience significantly increased. Further, rumination about the furlough increased the shift in family identity salience.

Research limitations/implications

This research tests the MMM in the context of furloughs and work-family implications. The results suggest that employees experience fluid compensation, a key facet of the MMM, during a furlough. Further, rumination of the experienced furlough can strengthen the fluid compensation process.

Practical implications

The implications for organizations implementing furloughs and various methods for implementing furloughs are discussed.

Originality/value

This research extends the MMM by empirically examining it in the context of furloughs and work-family implications. Further, it extends the MMM by examining the impact of rumination on the fluid compensation process.

Details

Personnel Review, vol. 48 no. 6
Type: Research Article
ISSN: 0048-3486

Keywords

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