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The purpose of this paper is to explore the priorities of event organisers (EOs) and venue managers (VM) in terms of evaluation criteria and avenues for advancing the development and implementation of banks of questions regarding customer satisfaction evaluation.

The results presented are based on a questionnaire distributed to a sample of EOs and VM which sought to identify their priorities with regard to customer satisfaction feedback.

The findings show that a significant proportion of respondents had never undertaken formal evaluation, citing time and resources as the key barriers. In addition, a wide range of satisfaction-related criteria were rated as important, with the most valued criteria often related to generalised areas, but failing to consider the motivations of individuals for event attendance, which also appears as a gap within evaluation literature. The research findings indicate that developing banks of evaluation questions is a complex task, due to the number of potential variables in terms of events and audiences.

In linking the priority areas identified by the respondents with evaluation literature and event attendee motivations, this paper proposes alternative ways of structuring and utilising banks of evaluation questions linked to attendee profiles and motivations. Its central premise is that evaluation of consumer satisfaction should be led by consumer motivations and expectations if it is to be viable, meaningful and aid future event development and enhancement. This raises many questions and avenues for future research, to progress the area of logistically feasible evaluation, which generates rich and meaningful data.

The Feldberg (business studies) Library at Dartmouth College has, since January 1986, been subscribing to Datext, a CD‐ROM database containing bibliographic, textual, and numeric information on over 10,000 American public companies. The data is derived from six commercial online databases and held on four optical discs, new versions of which arrive monthly. The ‘ondisc’ database is searched using software supplied by Datext, Inc. and running on an IBM PC. Searching is menu‐based and designed with end‐users in mind. Datext menus, screen displays, and facilities for further processing of retrieved data (e.g. on spreadsheets) are described and illustrated. CD‐ROM ondisc searching is compared with traditional online searching, and the currency of information on Datext is discussed. It is concluded that while straightforward repackaging onto CD‐ROM of single online databases may not be attractive, ‘value‐added’ products such as Datext, which collate information from several sources and provide facilities for manipulation of the retrieved data, will be greatly valued in particular library situations.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

The question of violence in hunter-gatherer society has animated philosophical debates since at least the seventeenth century. Steven Pinker has sought to affirm that civilization, is superior to the state of humanity during its long history of hunting and gathering. The purpose of this paper is to draw upon a series of recent studies that assert a baseline of primordial violence by hunters and gatherers. In challenging this position the author draws on four decades of ethnographic and historical research on hunting and gathering peoples.

At the empirical heart of this question is the evidence pro- and con- for high rates of violent death in pre-farming human populations. The author evaluates the ethnographic and historical evidence for warfare in recorded hunting and gathering societies, and the archaeological evidence for warfare in pre-history prior to the advent of agriculture.

The view of Steven Pinker and others of high rates of lethal violence in hunters and gatherers is not sustained. In contrast to early farmers, their foraging precursors lived more lightly on the land and had other ways of resolving conflict. With little or no fixed property they could easily disperse to diffuse conflict. The evidence points to markedly lower levels of violence for foragers compared to post-Neolithic societies.

This conclusion raises serious caveats about the grand evolutionary theory asserted by Steven Pinker, Richard Wrangham and others. Instead of being “killer apes” in the Pleistocene and Holocene, the evidence indicates that early humans lived as relatively peaceful hunter-gathers for some 7,000 generations, from the emergence of Homo sapiens up until the invention of agriculture. Therefore there is a major gap between the purported violence of the chimp-like ancestors and the documented violence of post-Neolithic humanity.

This is a critical analysis of published claims by authors who contend that ancient and recent hunter-gatherers typically committed high levels of violent acts. It reveals a number of serious flaws in their arguments and use of data.

The long controversy that has waxed furiously around the implementation of the EEC Directives on the inspection of poultry meat and hygiene standards to be observed in poultry slaughterhouses, cutting‐up premises, &c, appears to be resolved at last. (The Prayer lodged against the Regulations when they were formally laid before Parliament just before the summer recess, which meant they would have to be debated when the House reassembled, could have resulted in some delay to the early operative dates, but little chance of the main proposals being changed.) The controversy began as soon as the EEC draft directive was published and has continued from the Directive of 1971 with 1975 amendments. There has been long and painstaking study of problems by the Ministry with all interested parties; enforcement was not the least of these. The expansion and growth of the poultry meat industry in the past decade has been tremendous and the constitution of what is virtually a new service, within the framework of general food inspection, was inevitable. None will question the need for efficient inspection or improved and higher standards of hygiene, but the extent of the

Until recently, most North Americans thought of Central America as the land of bananas and exotic vacations. Today, government, media, and public concern are focused on the region's instability and the United States' role in it. This “crisis” in Central America has generated a barrage of publications. Perhaps an appropriate title for this article would have been “Central America: Crisis in the Library.” The growing number of publications on Central America is matched by growing demand for them in both public and academic libraries. This bibliography will help librarians build an adequate and balanced collection on Central America without having to locate and examine each book.

March 17, 1967 Trade Dispute — Act in furtherance of — Trade union official threatening to induce strike action by employees unless workman rejoins union — Whether threat to induce breach of contract of employment — Employers dismissing work‐man by notice under his contract of service — Whether dismissal resulting from unlawful conspiracy — Whether act of inducement actionable at suit of dismissed work‐man when based on intimidation — Whether protected by section 3 of the Trade Disputes Act, 1906 — Whether justifiable — Trade Disputes Act, 1906 (6 Edw. VII, c. 47) ss. 3, 5.

Managers in the UK's National Health Service (NHS) carry responsibility for achieving government targets on the provision of quality care and service to patients. The demands on managers to achieve these targets is significant in itself, but are often multiplied because of having to cope with the conflicting pressures of an organisation that operates with a ‘business’ focus, yet is essentially a caring body that is service‐oriented at heart. These two areas of business and service are not naturally compatible and can create tension. Leaders are expected to bridge the two with ease, with little preparation on how to cope with the conflict that these two paradigms can create.This paper, detailing the authors' work with managers in an NHS acute trust, provides unique insights into ways of dealing with the tensions and challenges that leaders experience. The authors argue that a holistic approach to leadership is required to enable this tension to be managed effectively, which considers the physical, mental and spiritual. Of these three elements it is the spiritual dimension that is the most contentious, difficult and most often avoided aspect to leadership and the authors also found this in their work with this NHS acute trust. The paper introduces a model that highlights the three elements to the holistic approach, and goes on to use it in an analysis of the situation faced by managers. The analysis highlights the importance of balance and need for including more consideration of the spiritual dimension in leaders' activities.

The recent financial crisis has shown that in substantial parts of the banking industry, bonus payments have a short-term focus and are not risk-adjusted. These remuneration structures persist as the banking industry is constrained by pressures on the labour market. The unilateral introduction of a longer-term focus in variable remuneration could put a bank at a first-mover disadvantage. The paper aims to discuss these issues.

The paper derives from a literature overview and empirical evidence possible reform measurements toward a longer-term focus in variable remuneration. The paper also discusses the recent reforms in European law regarding remuneration policy.

The paper argues that an efficient regulation of remuneration policy should be directed at ensuring that remuneration policies and practices are aligned with effective risk management. The financial authorities should therefore closely observe market developments in this perspective and take countermeasures if necessary.

This seminar work gives some interesting insights about opportunistic behaviour and a CEO's short-term incentives from an economic point of view. It provides lawmakers, regulators and firms with a comprehensive comparison of recent remuneration reforms in Europe.