Search results

William Baumol famously introduced the “cost disease” according to which the relative price of services vis-á-vis manufactured goods keeps rising because of a negative productivity differential between services and manufacturing industries. Empirical evidence strongly supports the predictions of Baumol’s model of “unbalanced growth” as we show in this article. Baumol was convinced that the cost disease need not have fatal consequences for growing economies as they can afford to earmark ever-higher shares of GDP to pay for services like healthcare and education if the overall “pie” keeps growing. Then, consumption of goods may rise as well even if its share in GDP steadily declines. However, income inequality has surged since the 1980s; and the rising price of vital services means that lower-income strata may be increasingly unable to pay for them. In this article, we develop the nexus between the cost disease and rising income inequality and sketch the ensuing challenges for social policy.

The purpose of this paper is to review the legacy of sociologist Irving Kenneth Zola in bringing the body into social science research and making visible and dismantling social structured barriers to hearing and speaking and living as fully human.

It begins with an examination of Zola’s experience of “being sexy” in his book, Missing Pieces (1982). It considers what a visual sociological focus on “being sexy” can contribute to understanding structured barriers to living as fully human after the emergence of this field in the 1990s and 2000s.

It provides two examples of the use of video cameras in understanding the daily experiences of adults using wheelchairs and children with asthma that continue the embodied work begun by Zola.

Embodied sociological research can be a strategy for social and political change.

Encountering a toxic workplace is almost inevitable. Here, the author shares an experience by describing some of the behaviors of toxic leaders and followers as an example of leadership failure. The story takes place in an organization with a self-serving leader who is contributing to retention issues, exerting power dominance, and operating in a divisive manner. Influencing followers through the use of deceptive practices and manipulation that leads to problems with trust are revealed. This chapter concludes with a discussion of the lessons learned and a reference list.

Purpose — This study assesses the effectiveness of initiatives by expatriate employees of the American Telephone and Telegraph Company (AT&T, popularly referred to as the ‘Bell System’11The use of the term ‘Bell System’ as a synonym for AT&T reflected the firm's initial dependency on the exploitation of the telephone patents of Alexander Graham Bell. The Bell System consisted of AT&T, a holding company, and its affiliates including The Bell Telephone Laboratories (research), Western Electric (manufacturing) and 13 regional telephone operating subsidiaries.) in the revival of the Japan's telecommunications system and allied industries after World War II.

Methodology — Our primary methodology involves historical analysis of archival resources for AT&T and the Civil Communications Section (CCS) of the Supreme Command Allied Powers (SCAP), the American occupation government agency responsible for advising Japanese government and industry during the period 1945–1950.

Findings — Before the war, the Bell System maintained strong direct connections in Japan. AT&T's influence during the occupation, however, was indirect: knowledge dissemination through the activities of the CCS, which had several employees on loan from the Bell System.

Research limitations/implications — While our sample of organisations seems narrow and the duration of time relatively brief, the Bell System's people made a tremendous impact: transforming the Japanese telecommunications system. This suggests that guidance and tutelage by expatriate experts may enable host countries to master best practices rapidly without incurring high costs of evolutionary development.

Social implications — Local social mores and differences in workforce educational attainment may temporarily impede the acceptance of new foreign approaches to management and administration.

Value of the chapter — This chapter demonstrates how firm-specific and proprietary knowledge built up over decades at one firm could, through the agency of expatriates, revolutionise in just a few years the basic approaches followed in another country's telecommunications industry.

Critical race theory is a contemporary legal movement composed of progressive scholars, primarily people who identify as people of color, who seek to challenge racism in American society. In their writing, they explore the many ways in which racism infuses American institutions, popular culture, commonsense beliefs, pervades interaction and cuts to the core of the American psyche. One of the central challenges that any person, scholar, activist faces in the U.S. is the peculiar nature of contemporary discourse on race. Often times, much of white America treats racism as if it were a thing of the past, an article of a time when the racial caste system was explicitly upheld and defended, either in the form of slavery, explicitly racist immigration laws (like the Chinese Exclusion Act), the Jim Crow laws, or when Native Americans were massacred by Union soldiers. Contemporary anti-racist work constantly confronts this denial of racism from a large segment of America.² This denial of racism is one in which many people seem to have developed something of a psychic investment. Since the critical race theorists are working in a scholar-activist anti-racist vein, they also have to confront this massive self-delusion or mythic self-understanding.

Purpose: This chapter considers talent management in ‘situ’, at a time of unprecedented disruption, and identifies implications for practice and study.

Methodology/approach: We compare normative advice from the talent management literature with publicly available accounts of talent management strategies employed during the Covid-19 pandemic. We also include perceptions of employees from publicly available reviews (Glassdoor, 2020a), and a brief personal account.

Findings: Hospitality and tourism organisations are encountering unprecedented pressures for change, primarily due to Covid-19 as well as the sustainability and social justice movements. We identify three organisational responses to the pandemic – closing/contracting operations, consolidating around areas of strength, and creatively pivoting in new directions. Innovations in talent management were found to vary accordingly, including: humane downsizing and pay cuts; training and development (for managers and front-line employees, including in emotional intelligence, resilience, and delivering service excellence online); new talent acquisition, through new programmes, structures, roles, and partnerships; an enhanced employee value proposition, including safe and fun work environments, as well as improved pay and benefits; commitments to social equity and sustainability; courageous, creative, and resilient leadership; and effective communication. Despite these innovations, employee reviews suggest that top performing organisations continue to fall short on work–life balance, un-social working hours, inadequate compensation, and poor-quality managers.

Practical implications: Ever increasing business complexity requires skilled senior managers in multiple domains, and empowered, decentralised unit-level managerial and owner competence (with skills in emotional intelligence, collaboration, and negotiation). Front-line employees, capable of delivering excellence in customer service (despite disrupted circumstances), are more essential than ever. Successful enterprises, both now and in the future, will undoubtedly be those that prioritise talent, throughout all levels of organisation.

Research limitations/implications: Future research should undertake a more comprehensive investigation of talent management strategies employed (including from small business owners), as well as employee perceptions of their effectiveness (considering socio-economic differences as well as gender and race). Research is also needed with respect to the perceived value of organisational commitments to sustainability and social justice initiatives.

Originality/value: This chapter uniquely considers talent management at a time of crisis. Methodologically, it uses publicly available data of employee perceptions of their employers.

In the case of migration to new destinations where the immigration stream from a particular locale is of little historical depth, it can be asked what people make up ego's adaptation network. It is argued here that networks of reciprocal exchange fortified by the creation of compadrazgo relationships (ritual kinship ties) provide the new immigrant with economic and affective benefits.