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Purpose – The purpose of this paper is to gather current (2011) arguments and counterarguments in support of the classic change management model proposed by John P. Kotter in his 1996 book Leading Change. His work was based on his personal business and research experience, and did not reference any outside sources that has questioned its value. A current perspective on a limited tested model aims to be a focus of this paper. Design/methodology/approach – The literature on change management was reviewed for each of the eight steps defined in Kotter's model, to review how much support each of these steps had, individually and collectively, in 15 years of literature. Findings – The review found support for most of the steps, although no formal studies were found covering the entire spectrum and structure of the model. Kotter's change management model appears to derive its popularity more from its direct and usable format than from any scientific consensus on the results. However the model has several limitations, that are identified, impacting upon its universal acceptance and popularity. Research limitations/implications – Further studies should examine the validity of Kotter's model as a whole. More importantly, change management research should form a greater link with stakeholders in order to translate current research into a format usable by practitioners. Practical implications – No evidence was found against Kotter's change management model and it remains a recommendable reference. This paper attempts to “test” the “how‐to‐do‐change management” with empirical and practitioner literature that was not evident in the original text. The model would be most useful as an implementation planning tool, but complementary tools should also be used during the implementation process to adapt to contextual factors or obstacles. Originality/value – Based upon a thorough review, this is the first formal review of Kotter's change management model, 15 years after its introduction.

This interview aims to illuminate some of the implementation issues inherent in a new conceptual approach to managing change offered by John P. Kotter. His very promising and compelling idea is a dual operating system, comprised of a traditional management-driven hierarchy focused on delivering day-to-day performance and a strategic accelerator network focused on innovation and agility.

Kotter, a noted change management expert and Harvard professor emeritus, is questioned about his dual operating system concept by veteran strategist and author Brian Leavy.

Looking back, at some stage in almost every corporate history, network and hierarchy will be found to have co-existed symbiotically for some period of time before the traditional tendency for the hierarchy to dominate eventually took over. In effect, the network half of the dual operating system mimics “successful enterprises in their entrepreneurial phase,” where initiatives and sub-initiatives typically “coalesce and disband as needed.”

Kotter’s fieldwork has found that in even the most un-entrepreneurial organizations, there is 5 percent of the workforce that has the energy and desire, if organized correctly, to be an entrepreneurial force.

By asking Kotter some hard questions about implementation, the interview provides executives with a fuller view about how a dual operating system would address change management in their firm.

The purpose of this paper is to report an academic library's efforts to introduce course-integrated assessment into its library instruction program. Applying a leadership change model to the process allows for a step-by-step examination of both organizational change and the creation of cultures of assessment.

Over a period of three years, course-integrated assessment was introduced into an academic library's instruction program. Rather than implementing rapid, superficial change, the process focused on transforming librarians' thoughts and feelings about their teaching and student learning. Dr John P. Kotter's eight-step process for leading organizational change is applied to explain the methodology.

Kotter's leadership change model provides a suitable framework for organizing and implementing organizational change within an academic library. However, the use of his method to create and sustain cultures of assessment proves questionable. This may not be fault of his method, but a combination of a less than perfect application of his process and unrealistic expectations of how cultures of assessment develop and function.

The paper focuses on one unit within an academic library, rather than an academic library as a whole.

Changing organizational culture, creating cultures of assessment, and/or implementing course-integrated assessment exemplify some of the challenging tasks academic libraries face in their mission to prove value. This case study provides a candid discussion of both successes and obstacles encountered in using a change leadership model to address each of these. It may also inspire other possible uses of such a model within academic libraries.

According to Meredith Farkas, investigations into the application of leadership change models to build and sustain cultures of assessment within academic libraries do not exist in the literature.

For years we have talked about managing change, now it's leading change. Why the shift?

The purpose of this paper is to investigate the factors that impact the success of an organizational change within an organization under study.

Five hypotheses were developed to investigate independent variables as possible factors affecting employees’ commitment to change. The research is based on a three-step process consisting of a literature review and field research through survey and interviews. The literature review served to establish an important foundation for understanding the problem. The field research involved employees taking part in the change completing a survey. Individual interviews were also conducted with management level employees actively involved in the change process. The paper is an empirical-based case analysis.

The results demonstrate that employees’ commitment to change, in this organization, can be improved through increasing formal and informal communication, creating adaptive organizational systems and enhancing the role of transformational leaders during the change.

Sample size was affected due to the limited availability of employees during a specific organizational cycle. Increased sample size would allow further investigation about employees’ commitment to change. Additional research could be done on how the company’s systems and practices can be adapted to change.

The success of a change project is critical for its future strategy and major project implementation. It is crucial that a systematic process be followed to implement this change. It is suggested that the John Kotter’s “eight” step change management model be adopted as a framework to the implementation plan.

New behaviors are subject to degradation if they are not ingrained in social norms and shared values, i.e. if they do not become part of the culture. Managers emphasized that, even though they are creating a new team, they recognize the importance not to create a “Monster” or a new alien culture. Leaders must make sure that all new behaviors required for the integration become part of the existing culture.

The paper provides insight in some of the factors that lead to a successful organizational change and team integration. The paper recommends four steps to address communication, organizational systems and culture to improve employees’ commitment to change.

In an experience economy, the alternative options for higher education are varied; resulting in competition and a deliberate focus on student experience to create competitive advantage. In this regard, the various constituents of the university, including the library, are required to transform the organisational culture, specifically, the service culture, to engage students in a way that creates a memorable experience. In response, The UWI, Mona Library re-launched its Customer Service programme: using an in-house inspired 10 element service model, with initiatives aimed at realising each element, the library purposed to build a service culture. This paper seeks to assess employees' perception of the impact of the initiatives of this model.

This survey research employed individual interviews to assess employees' perception of the impact of the initiatives of the service model, with the objective of refining the model, where needed, for continued use in the Mona Library, and for use in libraries desirous of implementing the model.

The initiatives of the service model are creating the desired customer service culture and aspects have been identified for refinement.

The model is based on the needs, experiences, history, culture and strategic priorities of one Caribbean university library. It centres on the employees and their perception. As such, it focuses less on the product, space and the external customer; but it is hoped that by focusing on the employees (specifically creating a service culture amongst them) that this will ultimately impact product, space and the overall customer experience.

Provides the top priorities and considerations for a practicing Caribbean / developing country academic library manger, with an interest in a model for nurturing service culture amongst the employees.

This paper is of value as it centres on creating a service culture, rather than on the usual customer service satisfaction survey, offers a service model and adds to the literature on customer service in academic libraries.

Planned episodic change programs, rigid processes and traditional structures, optimized for efficiency rather than agility, are no longer appropriate in a context where competitive advantage is fueled by high-speed innovation, supported by a more entrepreneurial mindset. The purpose of this two part paper is to offer a review of relevant research to provide an informed case for continuous strategic transformation facilitated by enhanced organizational agility. The concept of agility is explored, defined and a framework for categorizing agility-enhancing capabilities is presented. Specific aspects of this agility framework are examined to better understand how these interrelated competencies contribute to overall corporate performance in this fast-paced world.

A range of published empirical and practitioner research articles were reviewed to study the concepts of organizational agility and transformation as critical factors contributing to sustained competitive advantage, organizational performance and survival in the increasingly competitive global context. This literature review explores how organizations are overcoming the challenges imposed by their traditional structures, cultures and leadership models and identifies dynamic competencies to be developed to achieve a greater level of corporate agility.

Increased organizational agility increases the ability to respond proactively to unexpected environmental changes. The commitment to continuous transformation and agile strategies implies changes at all levels of the organization from its structure, through its leadership and decision-making dynamics, down to the skills and interpersonal relationships of the individuals implementing the agile mission.

There is a gap in the literature with respect to agility, namely, that most research focuses on the characteristics of agile organizations, with little attention given to how to develop agile capabilities and embed the commitment to continuous change deep into the corporate DNA, beyond the process level, into the psyche of the people driving the organization.

Managers should consider agility as an overarching principle guiding strategic and operational activities. Fostering agility-enhancing capabilities will be paramount in ensuring the successful integration of agility as a performance enhancing paradigm.

For small- and medium-sized companies with limited resources, this reality makes staying relevant an uphill battle but also opens windows of opportunity. The challenge of the next century for large organizations will be to rekindle their innovative agile beginnings and for start-ups to continue to foster their dynamic capabilities as they grow.

The paper provides practical and empirical evidence of the importance of enterprise agility and specific dynamic capabilities on firm performance.

The author observes that as customer-focused innovation takes hold in more and more industries, the result is a business environment that is coming to be known as “the Creative Economy,” an operating arena with unique “physics” that successful practitioners are beginning to be able to describe.

The author interprets the insights of both a successful serial entrepreneur and cutting-edge academics to shed fresh light on how to distinguish between real and false opportunities and threats in the new operating environment of the Creative Economy.

The author examines serial entrepreneur Peter Thiel’s seven – sometimes surprising – tools for implementing market-making innovation in the Creative Economy. They are, “the seven questions that every market-creating business must answer.”

A key insight of the article is that “All truly successful market-creating firms are de facto monopolies.”

For both practitioners and academics, the article provides a guide to assessing market-making innovations and connects the experience of successful entrepreneurs with new conceptual models by thought leaders like John P. Kotter and Clayton Christensen.

In this Masterclass Prof Leavy considers some game changing advice about how to manage the fundamental challenges of the spread of hyper-competition and speed at which knowledge advantages now typically erode. His intent is to advance the dialogue among the corporate strategy, innovation, leadership and entrepreneurship functions.

The concepts and tools of three new books are studied closely: in The End of Competitive Advantage, strategy and innovation guru Rita Gunther McGrath offers a strategy playbook for what she calls the new “transient advantage economy; in Accelerate, change leadership researcher, John Kotter, makes the case for developing a new “strategy operating system” to run in tandem with the traditional “performance operating system,” so that renewal can become continuous rather than episodic; and in The Good Struggle, leadership and ethics expert, Joseph Badarraco turns to five enduring questions of responsible leadership and looks for the emerging answers that might offer the most valuable guidance to leaders now having to operate in today’s recombinant environment.

The perspectives provided can help leaders raise the odds of working successfully and responsibly in the exciting, uncertain, recombinant, market-driven world that now surrounds us all.

Clearly, not only do companies have to be become ever more adaptable, but ever more innovative. Lessons in how to do so are offered and exemplars are examined.

The article looks at three management compentencies-strategy making, organization building and enlightened leadership – in the context of the disruptive, hypercompetitive environment of transient advantage.