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Under the co-direction of John Hagel, Deloitte’s Center for the Edge has been publishing important new studies of disruption with an ‘outcome-based approach to disruption.’ This research is discovering patterns that may help leaders institute defenses against threats and identify opportunities for innovators

Deloitte research is focusing on patterns of disruption that hit more than one market, but not all markets. It is examining: what are the characteristics of markets that would make them vulnerable to a particular pattern?

After six months of research, Deloitte has identified nine patterns that meet its outcome-based criteria. A number of the patterns are based on creating network effects that grow so quickly they become hard to compete with if the rival firm does not already have an established market position. Another set of the patterns identifies ways to fundamentally transform the value-cost equation, but without network effects.

More patterns may be discerned as the research proceeds.

For example, if incumbents and innovators just think about driverless cars as the auto industry, they are never going to fully see the disruption that is coming. By contrast, by thinking about it as a mobility ecosystem, then many other key players, risks and opportunities become apparent

The patterns identified by Deloitte research may provide leaders with insights into how to defend against specific disruptions and also offer innovators inspiration for new opportunities in established markets and Blue Ocean ventures.

This chapter covers a diverse range of alternative methods for capturing deep major account insights online. Increasingly in the twenty first century, B2B decision-makers remain abreast of industry innovations and product information through participation in online communities. Through using social mobile technologies businesses exchange product and service experiences online amongst peers not just vendor organisations. A key aspect of this chapter shares rationale for selection of a marketing versus research community, community objectives, online techniques to gain major account insights using big data, resourcing, integration with existing marketing systems and budgeting for ongoing maintenance of marketing communities supporting B2B sales and marketing initiatives. This chapter focuses on the emerging area of B2B sales activities for creation and management of online communities for Major Account management of energy supply customers. A case-based research strategy specifically honed towards sensemaking of major account activities through using B2B online communities in conjunction with emerging research methods is outlined and critiqued.

It seems that one of the major buzzwords of the late 1990s is “virtual”we have heard of virtual bookshops, virtual universities, virtual shopping malls, virtual offices and, of course, virtual reality. So is the virtual world simply a passing fad or is it something which is truly changing the way we live our lives and the way we work and communicate? Despite the proliferation of virtuality it is difficult to find a common definition of “virtual” which is applicable in all of its uses. We do believe, however, that the concept has real value when addressing the subject of organizational development; and as a concept it is not so much about managing in the sense of planning, controlling, directing and organizing, but more concerned with the notion of continuous or institutionalized change. This implies not management but a process which is both self‐regulatory and selfperpetuating.

In almost all aspects of social life government intervention seems much more pervasive and intrusive today than ever before – at least in many of the Western countries. Governments seem year by year to consume still more resources and to regulate the details of the actions and interactions of their citizens still further.

This paper will develop some of the social and political implications of the Austrian theory of interventionism originally presented by Ludwig von Mises and Friedrich A. Hayek.¹ Specifically, it stresses the inherently destabilizing and retrogressive characteristics of the interventionist dynamic within a market system and argues that the dislocations produced by political intervention in the market system ultimately require the replacement of the price mechanism by a completely different system for the allocation of resources based on arbitrary political decision-making (the Zwangswirtschaft type of social organization discussed by von Mises). These points will be developed within the framework of an analytical model of the structure and dynamics of political capitalism as it has evolved historically in the U.S.