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The scope of this study is to explore and summarize the pool of dimensions, models and measurement techniques of service quality used in healthcare services and to propose a comprehensive conceptual model for practitioners and researchers.

This research employs a comprehensive review of available literature by using multiple keywords on different electronic repositories using the recommendations of the PRISMA approach for the selection of articles. A critical analysis of available studies helped in compiling a list of core service quality dimensions in healthcare services.

This paper presents a comprehensive account of different dimensions and their measurement items used by various researchers to assess service quality in healthcare systems. Most of the researchers have used SERVQUAL model either in its original or modified form while the others have proposed and used totally different dimensions to assess the service quality in healthcare. Many dimensions are just an existing dimension of SERVQUAL that has undergone a name change while others are completely new. The dimensions used by many researchers have items drawn from more than one dimension of SERVQUAL model. The availability of so many dimensions and models adds to the confusion that researchers and practicing managers experience when determining the appropriate model to be used in their work. To mitigate this confusion, there is a need to develop a comprehensive model; the current work is an attempt to meet this need. Through our analysis, we identify four major service quality dimensions: clinical quality, infrastructural quality, relationship and managerial quality and propose a model named CIRMQUAL.

After exploring all available models in the domain of healthcare, this research presents the best possible areas to enhance the quality of healthcare services. It also enhances the research insights for academicians and working professionals by developing and proposing a comprehensive model for measuring healthcare service quality. The proposed model covers almost all of the service quality dimensions used by other researchers and will make the choice of dimensions/model easy for the future researchers/practitioners interested in measuring and improving the quality of services offered by their healthcare units. Such a comprehensive model has not been developed by any researcher thus far.

This article lays out the argument that we may best cope with the unfolding of the future by learning from the past. Here, the past represented by Niccolo Machiavelli’s world and thoughts are juxtaposed with the questions and issues raised by postmodern organization theorists. Machiavelli’s thoughts contributed to the creation of the world that concerns postmodern theorists and us. Both Machiavelli and postmodern organization theorists address change and strategies for dealing with change, including looking to needs and emotions for working with individuals in change situations and the importance of widespread involvement in governance structures. Building a better future requires learning to deal with human social realities that have been and will be shaped by past philosophers. Consciousness of past philosophers should help in that endeavor.

Electropolishing or, to give it its more precise title, electrochemical polishing, has now become an accepted finishing aid in the aerospace industry. Few processes offer the highly advantageous technical characteristics achieved by a treatment once derogatively referred to as “reverse plating”.

In these days of jargon and slang, to the purist it must seem that little is described by its real name, that is, during conversation. Most people refer to the city as “the smoke” and the city‐dweller's pseudonym for the country is “out in the sticks”, which, of course, could mean that “the sticks” are kindling to a fire that has not been lit, with the city “smoke” as the end‐product of the fire that is burning up those who rush hither and thither in its bedlamite streets and ugly office blocks. The cottage, the church and inn no longer completely fill the lives of the villagers; they now have piped water supplies, electricity and telephones; deep freezers, colour television and cars; they have moved closer to the city standards of comfort and convenience without losing any of the enduring qualities which make them different. And the countryman is very different to the town‐dweller—in outlook, habit and countenance. Even the villager who works in the town and city, and nowadays there are many of them, would not change his home in the country for a flat or terrace house in a mean street, despite the long journeying to and fro. At one time, it had to be a special type of girl who chose a home in these rural settings, with few or perhaps no neighbours and no corner‐shop, but now more and more are realizing that life in a village is easier on the whole family.

Shows how Machiavelli influenced modern management in much more fundamental ways than simply his well‐known advice to be ruthless, upon which many management writers focused. First, it explains his reputation for advising ruthlessness by discussing his life and times and the subject‐matter on which he wrote. Second, it details his positive teaching with regard to the modern world, the division of that world into a public and a private sector, and his foundation for the modern executive. In that context, ruthlessness is a tool for his executive figure to maintain stability in the public sector, so that people can focus more of their attention on the private sector in a modern world devoted to people serving their own needs.

In the matter of food purity and control Hospital Catering Services have been outside the law, a privileged position where the general law of food and drugs have never applied and the modern regulatory control in food hygiene has similarly not applied. In the eyes of the general public hospital catering standards have always been high above the general run of food preparation. As the NHS continued, complaints began gradually to seep out of the closed community, of dirt in the kitchens and prevalent hygiene malpractices. The general standard for most hospitals remained high but there were no means of dealing with the small minority of complaints which disgusted patients and non‐cater‐ing staff, such as insect and rodent infestations, and an increase in the frequency of food poisoning outbreaks.

Judging from the enormous amount of case law which has taken place on unfair dismissal claims since its initial introduction by the Industrial Relations Act 1971, this branch of the law of dismissal has proved more popular than the common law of wrongful dismissal which, though significantly less sought after, is still of importance in certain circumstances. The implications and functions of the law of wrongful dismissal have already been treated. Nothing further need be added; the reader is therefore referred to the appropriate monograph.