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Article
Publication date: 12 February 2024

Stephen Knott and John P. Wilson

A charity’s core purpose is legally mandated and delivery thereof is not a corporate social responsibility (CSR) activity which, by definition, is voluntary in nature. Any CSR…

Abstract

Purpose

A charity’s core purpose is legally mandated and delivery thereof is not a corporate social responsibility (CSR) activity which, by definition, is voluntary in nature. Any CSR activity not required by law should be “incidental” and be an outcome of a core purpose/object and not a focus of activity. The purpose of this study, therefore, is to address the lack of research into voluntary CSR activities conducted by charities so that charities might have a clearer operating platform and do not involuntarily contravene legislation.

Design/methodology/approach

This was an exploratory investigation using purposive sampling of senior leaders in UK charities. This study uses a case study approach to identify pragmatic areas of concern and also identify practical actions.

Findings

The conventional hierarchical ordering of Carroll’s CSR pyramid (1991) for profit-focussed organisations were found to be inconsistent with those for charitable organisations which were: ethical, legal, economic and philanthropic/voluntary/incidental.

Research limitations/implications

This was an exploratory study and would benefit from further investigation.

Practical implications

Corporate social responsibility actions undertaken by charities need to be carefully evaluated to ensure that they comply with the core charitable purpose or are incidental.

Social implications

Many employees in charities are motivated by social justice; however, they need to be cautious that they do not exceed the core purpose of the charity.

Originality/value

To the best of the authors’ knowledge, no research was identified which has addressed the fundamental issue of charities’ core purposes and the extent to which charities might legally undertake CSR activities.

Details

Social Responsibility Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1747-1117

Keywords

Article
Publication date: 11 July 2016

John P. Wilson and Larry Campbell

International Organization for Standardization (ISO) 9001: 2015 quality management systems places an obligation on organizations to consider the role of organizational knowledge…

6148

Abstract

Purpose

International Organization for Standardization (ISO) 9001: 2015 quality management systems places an obligation on organizations to consider the role of organizational knowledge as a resource. The purpose of this paper is to systematically relate the key fundamentals of knowledge management to the seven quality management principles of ISO 9001: 2015. It is the first to consider this relationship.

Design/methodology/approach

The paper traces the history of quality standards and the background to the inclusion of an organizational knowledge clause in ISO 9001: 2015. It then systematically considers the seven quality management principles in relation to knowledge management principles.

Findings

The core elements of the knowledge management standard are incorporated with the organizational knowledge clause. Explicit and tacit knowledge are addressed by the ISO standard. Knowledge and its management will become increasingly important in organizations driven by ISO certification requirements.

Research limitations/implications

ISO 9001: 2015 was released in September 2015 which means that organizations have yet to apply the organizational knowledge clause. This paper is a conceptual one which needs to be complemented with empirical research.

Practical implications

This paper identifies the role of knowledge management principles as they apply to ISO 9001: 2015 and the seven quality management principles. More than 1.1 million organizations are certified to ISO 9001, plus many others who use the standard informally. Those involved with organizational quality will need to understand the role of knowledge in the organization.

Social implications

Quality services and products need to be underpinned with strategic knowledge management.

Originality/value

This paper is the first to discuss knowledge management in relation to the seven quality management principles which assist the development of policy for quality management.

Details

Journal of Knowledge Management, vol. 20 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 1 April 2001

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/03090590010377754. When citing the…

10969

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/03090590010377754. When citing the article, please cite: John P. Wilson, Steven Western, (2000), “Performance appraisal: an obstacle to training and development?”, Journal of European Industrial Training, Vol. 24 Iss: 7, pp. 384 - 391.

Details

Career Development International, vol. 6 no. 2
Type: Research Article
ISSN: 1362-0436

Article
Publication date: 26 September 2008

Thomas N. Garavan, John P. Wilson, Christine Cross, Ronan Carbery, Inga Sieben, Andries de Grip, Christer Strandberg, Claire Gubbins, Valerie Shanahan, Carole Hogan, Martin McCracken and Norma Heaton

Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to…

8858

Abstract

Purpose

Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to argue that the complexity and diversity of training, development and HRD practices is best understood by studying the multilayered contexts within which call centres operate. Call centres operate as open systems and training, development and HRD practices are influenced by environmental, strategic, organisational and temporal conditions.

Design/methodology/approach

The study utilised a range of research methods, including in‐depth interviews with multiple stakeholders, documentary analysis and observation. The study was conducted over a two‐year period.

Findings

The results indicate that normative models of HRD are not particularly valuable and that training, development and HRD in call centres is emergent and highly complex.

Originality/value

This study represents one of the first studies to investigate training and development and HRD practices and systems in European call centres.

Details

Journal of European Industrial Training, vol. 32 no. 8/9
Type: Research Article
ISSN: 0309-0590

Keywords

Article
Publication date: 1 November 2000

John P. Wilson

The growth of vocational skills competitions demonstrates an increased interest and popularity in companies, schools, colleges, and at regional, national and international levels…

Abstract

The growth of vocational skills competitions demonstrates an increased interest and popularity in companies, schools, colleges, and at regional, national and international levels. There are a number of significant benefits and also challenges associated with the competitions for individuals, their organisations, and for the nation as a whole, and this article draws parallels with the Olympic Games. This article combines research from a variety of sources to give a comprehensive overview of the history and purpose of the competitions and also to describe the various organisations supporting them. This is the first article to map the terrain of skills competitions and, having done so, it calls for further research to be conducted into their impact.

Details

Industrial and Commercial Training, vol. 32 no. 6
Type: Research Article
ISSN: 0019-7858

Keywords

Article
Publication date: 1 July 2004

John P. Wilson and Hub Gielissen

This paper investigates the nature of vicarious or secondary post‐traumatic stress disorder in relation to six Dutch organisations and their personnel working in Rwanda, a country…

1439

Abstract

This paper investigates the nature of vicarious or secondary post‐traumatic stress disorder in relation to six Dutch organisations and their personnel working in Rwanda, a country heavily affected by genocide and war. Drawing from the literature and empirical research it is argued that a systematic approach can strongly contribute to a more coherent human resource management/human resource development cycle of environmental analysis; identification of job descriptions and person specifications; relationship of jobs, persons and teams; recruitment, selection and contracting; induction and training; deployment and management of individuals and teams; and finally, debriefing and counselling. In this way, there is greater potential for the organisation to achieve objectives and enable its expatriate workforce to handle the stressful conditions in which they may find themselves.

Details

Disaster Prevention and Management: An International Journal, vol. 13 no. 3
Type: Research Article
ISSN: 0965-3562

Keywords

Content available

Abstract

Details

Human Resource Management International Digest, vol. 18 no. 5
Type: Research Article
ISSN: 0967-0734

Article
Publication date: 1 March 2003

John P. Wilson and Colin Beard

This article investigates the meaning of experiential learning and relates this to the nature of cognition through the development of an experiential learning model based on…

4623

Abstract

This article investigates the meaning of experiential learning and relates this to the nature of cognition through the development of an experiential learning model based on information processing. This experiential learning model is then used as the basis for the design of a meta‐model – the learning combination lock (LCL). The LCL model provides for the first time, to our knowledge, a systematic process for the trainer, educator or developer to consider and select from some of the main ingredients of the learning process. It is not intended to be used mechanistically but rather as an aide‐mémoire which may also be added to and developed according to the considerations of the programme designer, the trainer or educator, and the needs of the learner.

Details

Journal of European Industrial Training, vol. 27 no. 2/3/4
Type: Research Article
ISSN: 0309-0590

Keywords

Content available
Article
Publication date: 15 March 2011

John P. Wilson

205

Abstract

Details

Industrial and Commercial Training, vol. 43 no. 2
Type: Research Article
ISSN: 0019-7858

Content available
Article
Publication date: 27 January 2012

John P. Wilson

1025

Abstract

Details

Industrial and Commercial Training, vol. 44 no. 1
Type: Research Article
ISSN: 0019-7858

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