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To investigate in an empirical situation the resources that drive organizational performance, considering as resources HR practices, human competencies and other tangible resources and evaluating performance according to the balanced scorecard (BSC) model.

After literature review, a case study in a Brazilian water company was chosen. Methodology consisted of in‐depth interviews with managers; collection of information from company's database and questionnaires; factor analysis to identify underlying factors that explain the majority of variance for each BSC perspective; regression analysis to find association between factors and resources.

In general, resources seemed to be correlated to performance, but further details appeared: employee competency presented no correlation with performance; environmental factors related to demand seemed to be the strongest performance determinant; employee satisfaction showed association with all BSC perspective.

The research circumstances are quite particular and should not be generalized to other organizations. Future research should focus on more knowledge intensive firms and use a longitudinal research design.

The results for practitioners, especially those in the investigated company, included the need to review part of their indicators, choosing formulae that are better connected to business results.

This paper helps to understand how resources and competencies convert into performance and proposes a methodology to be used under particular conditions of organizations with multiple and comparable business units.

During the 1990s the “information age” spawned a new breed of enterprises devising business models unheard of previously. One aspect of this changing business environment has been the trend in disintermediation observed in many industries. Where many recent papers see disintermediation as a phenomenon related to online transactions, this paper defines it more broadly as the removal or a weakening of an intermediary within a supply chain. This paper attempts to explain why disintermediation of distributors/import agents often occurs at the growth phase of a product's lifecycle, highlighting possible opportunities and outcomes for distributors threatened by disintermediation. The paper uses a downturn in a company's fortune to illustrate the case and to provide a potentially generic analytical tool for small distributors that will almost inevitably face a conflict of interests with their suppliers, which leads to disintermediation pressure.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

Gives an in depth view of the strategies pursued by the world’s leading chief executive officers in an attempt to provide guidance to new chief executives of today. Considers the marketing strategies employed, together with the organizational structures used and looks at the universal concepts that can be applied to any product. Uses anecdotal evidence to formulate a number of theories which can be used to compare your company with the best in the world. Presents initial survival strategies and then looks at ways companies can broaden their boundaries through manipulation and choice. Covers a huge variety of case studies and examples together with a substantial question and answer section.

The “theory” in the distinctive sociological theory of C. Wright Mills is this: American society was increasingly “postmodern,” by which he meant a society devoid of reason and freedom as practical features of everyday life and thus a societal formation fundamentally severed from the aims and optimism of The Enlightenment (Mills, 1959b, p. 13, p. 166, also 1959a). With Max Weber and John Dewey principally in mind, but also upon the benefit of his study of Marx and the Frankfurt School, Mills argued that “rationality without reason” was coming to dominate lived experience (see Dandaneau, 2001, 2006, 2007).

“All things are in a constant state of change”, said Heraclitus of Ephesus. The waters if a river are for ever changing yet the river endures. Every particle of matter is in continual movement. All death is birth in a new form, all birth the death of the previous form. The seasons come and go. The myth of our own John Barleycorn, buried in the ground, yet resurrected in the Spring, has close parallels with the fertility rites of Greece and the Near East such as those of Hyacinthas, Hylas, Adonis and Dionysus, of Osiris the Egyptian deity, and Mondamin the Red Indian maize‐god. Indeed, the ritual and myth of Attis, born of a virgin, killed and resurrected on the third day, undoubtedly had a strong influence on Christianity.

A reinvigorated social theory based on the social philosophy of John Dewey, George Herbert Mead, William James, and others has begun to make significant contributions to the study of human societies. The so-called “Pragmatic Turn” in philosophy and social theory, associated especially with Richard Rorty and Hans Joas, has drawn our attention to the role of habit and creativity in social action. This chapter reviews some of these trends, but argues that the modern revival of neopragmatism sidesteps many of the core insights of the classical pragmatists. Relating the issue to Michael Burawoy's call for “public sociology,” and drawing on the pragmatism of C. Wright Mills, a critical public pragmatism would seek to provide the preconditions for democracy via the cultivation of a public that valued what Dewey called “creative intelligence,” and what Mills called “the sociological imagination.”