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The case was created via an interview of the protagonist.

The case describes the dilemma a young leader, Captain Bryson, faces after a few months in his new organization. Amid a routine meeting, two of CPT Bryson’s direct reports get into a verbal (and nearly physical) altercation over a relatively benign issue. CPT Bryson must decide how to handle the conflict at that moment. Further, the organization is resource constrained, so the personnel will be working in the same organization for at least the next six months. Therefore, CPT Bryson must try to diagnose the types and sources of conflict so that he can decide on how to manage the conflict in both the short and long terms.

This case is designed for use in undergraduate and graduate level courses on leadership and management. The case is useful for teaching lessons (or electives) on conflict management, developmental communication (counseling), emotional intelligence and power and influence.

For generations, Britain has had a household delivery of fresh milk; from the days before the Great War when it was delivered by a horse‐drawn milk float, with the roundsman often bringing the housewife to the door with his cries of “Milk‐O!”. The float had a churn and milk was delivered in a small can, served out by a dipper. This was the start of the distributive trade, organised between the Wars, from which the present industry has emerged. The trade gave universal acceptance to the glass bottle, returnable for household delivery, only the method of sealing has changed. There have been many demands for its abandonment in favour of the carton, of which recent years has seen a rise in its use in the increasing sales of milk by supermarkets and stores. Despite the problems with returnable vessels, the glass bottle has a number of advantages. The milk, including the cream line, is clearly visible, and short measure is most unlikely, which is a growing problem with carton‐filled milk. The number of prosecutions for short measure with cartons must be causing concern to trading standards departments. There is nothing to indicate the offence until the carton is opened.

The purpose of this study is to examine the role of interaction-based features of social media reviewing channels and vloggers’ self-disclosure in consumers’ parasocial interaction with vloggers.

The study was conducted using an online survey, and data was collected using Amazon MTurk. The respondents were asked to think of an online reviewing channel that they watch regularly and subsequently responded to a series of questions. The analysis was conducted using structural equation modeling via AMOS.

Both channel interactivity and vloggers’ self-disclosure displayed a positive impact on consumers’ parasocial interaction with vloggers, which eventually led to perceived trustworthiness, brand identification, communal–brand connection with the channel, purchase intention toward the recommended products and willingness to pay a premium price for extra services.

Future research can examine the robustness of the findings by using a sample of internet users who are similar in terms of frequency, enthusiasm and duration of active usage.

Marketing managers can benefit from the findings of this study by understanding the dynamics of how influencers shape consumer perception and behavior. Owners of reviewing channels can gain insight on how to strengthen their bond with their viewers.

This paper reports on the successful introduction of a sophisticated online catalogue system at the library of the Scott Polar Research Institute, Cambridge, using the Muscat program package. The system provides to both end‐users and library staff a choice between boolean searching on keywords and access using relevance feedback based on free text in English, mixed with UDC classification numbers. The system is implemented on an IBM 3084 computer. Significant benefits from the application of relevance feedback are reported with 10,000 records on file.

In an able article upon Sir WILLIAM MCCORMICK's Report on five years' work of the Department of Scientific and Industrial Research. The Daily Telegraph observes that “five years ago, when a twelvemonth of the war had compelled us to realise that winning it would be the hardest task ever laid upon the nation, a beginning was made with organised encouragement and assistance of research by the State. It had long been realised only too well by scientific workers that Great Britain was singular among the leading civilised countries in its obstinate neglect of this vital interest of a modern State; and the course of the war very rapidly brought all of us, and not only the savants, to a recognition of the fact that our principal enemy was foremost of all the Powers in the care which it had given to that interest. The army of technical experts mobilised by Germany for the scientific war was far larger and better equipped than our own. In setting‐out to remedy this state of things, the Government was looking, necessarily, far ahead of the war, which was likely to be ended one way or another long before the benefits of a Department of Scientific and Industrial Research could begin to materialise. Now, five years after the inception of the scheme by the Committee of the Privy Council, it is beginning to bear fruit; but the real harvest is in the not immediate future still. Sir WILLIAM MCCORMICK'S Report, however, as summarised yesterday in our columns, shows in its review of those five years’ work how well the foundations have been laid, and how excellent are the prospects of useful development along the lines now clearly marked out for the activity of the Department. Backwardness in the application of scientific research to industry has cost us dear in many ways. It is a reproach which is now in a fair way to be lifted from us altogether, thanks to that general awakening of the national intelligence of which the new Department was only one result; for its work would be of little avail without the active co‐operation of the industrial world. That is, as the Report brings clearly out, being given; and it will be given in increasing measure as time reveals the inestimable value of what can be done by combined enterprise, directed and fostered by the State. This is only one branch of the Department's work; but it is in this connection, perhaps, that the practical utility of it will be most generally appreciated. Eighteen associations of industrial firms have now been established, each association undertaking co‐operative scientific investigation of the problems of its particular industry; five more are about to be set up and to receive their licenses from the Board of Trade. Ten of the associations are actually at work, and the 2,300 firms organised in them have raised, in the first year, an aggregate income of nearly £40,000 to add to the contribution made by the Department out of the million fund granted by Parliament for the encouragement of such associations. That this expenditure on co‐operative research will be returned many limes over is not open to doubt; the value of it is written on every page of the history of Germany's colossal industrial development in the decades before the war, and it is, indeed, in great part the explanation of that development.

The sheer complexity and unpredictability characterising cities challenges the adequacy of existing disciplinary knowledge and tools in urban design and highlights the necessity to incorporate explicitly the element of change and the dimension of time in the understanding of, and intervention on, the form of cities. To this regard the concept of resilience is a powerful lens through which to understand and engage with a changing world. However, resilience is currently only superficially addressed by urban designers, and an explicit effort to relate elements of urban form to resilience principles is still lacking. This represents a great limit for urban designers, as the physical dimension of cities is the matter they work with in the first place. In this paper, we combine established knowledge in urban morphology and resilience theory. We firstly look at resilience theory and consistently define five proxies of resilience in urban form, namely diversity, redundancy, modularity, connectivity and efficiency. Secondly, we discuss the configuration of, and interdependencies between, several constituent elements of the physical city, as defined in urban morphology and design, in light of the mentioned five proxies. Finally, we conduct this exploration at five scales that are relevant to urban morphology and design: plot, street edge, block, street and sanctuary area / district.

The purpose of this chapter is to examine the presence of abuse enacted through virtual mediums with a specific focus on how athletes can become the targets of online hate. The chapter introduces social media and explores the role it has played in the increasing reliance on virtual worlds. The impact of digital technology on sport in particular is framed in order to demonstrate how digital technologies are now a vital component in our consumption of sport. The primary focus of the chapter is on how virtual spaces can pose significant risk(s). Freedom of speech, shifting power and the lack of safety and regulation in virtual spaces are all presented. Finally, recommendations are made for future research in the area in order to develop understanding of abuse augmented by virtual environments and to develop the focus on virtual safeguarding in sport and beyond.

This chapter synthesises and discusses existing literature from the disciplines of sport, social media and abuse, with a view to understand and address prominent issues encountered by athletes in the virtual world.

By examining abuse through a sociological lens, this chapter focusses on the factors that promote or enable abuse to occur online (often without regulation). The types of abuse experienced in virtual spaces are legion and this adds to the complexity of policing and/or safeguarding online environments.

The chapter makes recommendations for a number of future areas of study that will extend the current understanding of abuse in virtual environments.

The chapter provides a synthesis of the emerging area of virtual abuse and its links to sociology as a discipline. It offers insight into power in virtual spaces as a critical frame of reference for understanding virtual interactions and parasocial relationships.

The chapters in Volume 15 of Advances in Global Leadership provide a comprehensive examination of the state of our field in its lenses on and through power. In this chapter, we synthesize the volume's insights around two main conclusions. First, global leadership research tends to draw on the same lenses and approaches to the study of power as the mainstream leadership research does. This is helpful for comparison and extension across contexts, but the research suggests that important insights – especially around the nature of power dynamics in highly complex environments – may be missed by limiting the perspective. Second, recent research on how global leaders work is beginning to show a pattern illuminating the importance of dynamic and shared power adaptation in global leadership. There are exciting possibilities in these directions, and this chapter concludes with a discussion on ideas for future research.

The purpose of this paper is to describe the challenges of post‐traditional, distance PhD supervision and suggest pedagogical interventions to bridge the distance. The paper investigates the skills and understandings necessary for mediating the supervisor‐supervisee dyad within faceless encounters.

Grounded in a literature review and using interview‐based narratives, the paper describes a case study investigating the needs and experiences of three part‐time, trans‐Tasman PhD students, writing practitioner‐ or practice‐led research (PLR) higher degrees by research (HDR) by artefact and exegesis.

Findings reveal the importance of proactivity, dialogue and mutual trust and the necessity of knowing which interactions, including e‐moderated supervisions and fast‐turnaround electronic communications, potentially help to bridge the gulf.

While this small‐scale study makes no major claims that results can be generalised, the results are pertinent to those involved in distance HDR supervision, particularly in PLR.

As distance supervisions become increasingly commonplace, HDR supervisors need to build best practice models from shared personal and professional understandings of effective supervisory interventions in this mode.