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Article
Publication date: 1 December 1997

John V. Chelsom

Considers the relationships between ISO 9000, TQM and business performance. It argues that the correlation between ISO 9000 and success is still weak, and that many…

Abstract

Considers the relationships between ISO 9000, TQM and business performance. It argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. A way of reconciling these apparent conflicts is suggested, which entails the use of a third package of management tools to provide performance‐driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer‐pleasing products ‐ the elements that are missing from ISO 9000. A specific example of the ISO 9000/ TQM conflicts, and of successful use of a particular third package ‐ all within the same company ‐ is provided.

Details

Logistics Information Management, vol. 10 no. 6
Type: Research Article
ISSN: 0957-6053

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Article
Publication date: 1 December 1997

John V. Chelsom

Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many…

Abstract

Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations still have difficulty reconciling the apparent conflict between the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance‐driven quality. This additional package harnesses the output of TQ initiatives to the continuous improvement of delivered quality of goods and services, and to the development of new customer‐pleasing products ‐ the elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a particular third package ‐ all within the same company.

Details

Training for Quality, vol. 5 no. 4
Type: Research Article
ISSN: 0968-4875

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Article
Publication date: 1 April 1998

John V. Chelsom

Asserts that developments in management of technology (MOT) deserve more attention than they currently receive in relation to management of quality. Argues that…

Abstract

Asserts that developments in management of technology (MOT) deserve more attention than they currently receive in relation to management of quality. Argues that organisations, or groupings of organisations, that recognise the consumer potential of the new technologies, and learn how to deliver them, will be the total quality performers of the new millennium. Considers that the pace of technological change is far faster than other movements in competitive focus. Believes that the way forward is for industry to achieve quantum leaps, not incremental improvement in customer‐ perceived quality, to adopt new materials and processes, achieved by matching science push with market pull; and, finally, undertaking new alliances and partnerships and a total system view.

Details

Logistics Information Management, vol. 11 no. 2
Type: Research Article
ISSN: 0957-6053

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Article
Publication date: 1 December 2000

Marcjanna M. Augustyn and John D. Pheby

While the tourism industry generally rejects ISO 9000 as a standard irrelevant for this sector, the article aims to assess potential impacts of ISO 9000 accreditation upon…

Abstract

While the tourism industry generally rejects ISO 9000 as a standard irrelevant for this sector, the article aims to assess potential impacts of ISO 9000 accreditation upon the performance of small tourism enterprises (STEs). Limited research within this area encouraged the use of primary research techniques for collecting the relevant data. Due to an insufficient number of STEs fulfilling the sampling criteria, a case study approach was adopted with Westons Cider constituting its subject. The research revealed that ISO 9000 significantly contributed to the improved performance of this company. The benefits and advantages of the ISO 9000 system depend, however, on the age of the system and are subject to a company’s conformance to critical success factors. The study also uncovered that the usefulness of ISO 9000 needs to be assessed against the particular situation of an individual company rather than against the sector to which a company belongs.

Details

Managing Service Quality: An International Journal, vol. 10 no. 6
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 2000

Jim Grieves

The history of Organizational Development (OD) reveals a much older tradition of organizational science than the conventional wisdom would suggest. By the 1960s and 1970s…

Abstract

The history of Organizational Development (OD) reveals a much older tradition of organizational science than the conventional wisdom would suggest. By the 1960s and 1970s OD became self‐confident and dynamic. This period was not only highly experimental but established the principles of OD for much of the twentieth century. By the end of the twentieth century new images of OD had occurred and much of the earlier thinking had been transformed. This review illustrates some examples under a series of themes that have had a major impact on the discipline of OD and on the wider thinking of organizational theorists and researchers.

Details

Journal of Management Development, vol. 19 no. 5
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 23 April 2019

Abdullahi Babatunde Saka, Fatai Oladayo Olaore and Timothy Oluwatosin Olawumi

This paper aims to assess the level of awareness of quantity surveyors in material management and their key roles in waste minimization during the post-contract stage of…

Abstract

Purpose

This paper aims to assess the level of awareness of quantity surveyors in material management and their key roles in waste minimization during the post-contract stage of the project with a view of achieving value for money in their roles.

Design/methodology/approach

This involves administering a questionnaire survey to registered members of the Nigerian Institute of Quantity Surveyors, the only recognized professional body of quantity surveyors in Nigeria, within Lagos state. The empirical questionnaire survey succeeds a literature review that isolates the key strategies used by quantity surveyors in material management and waste minimization at the post-contract stage. The validity of the questionnaire was carried out by two experienced construction industry researchers and three experienced professional quantity surveyors to ensure that the questionnaire was not ambiguous and that it consists of the right questions in tandem with the research. The respondents were grouped into consultant’s QS and contractor’s QS.

Findings

Key roles of quantity surveyors during the material management process are proper material storage, and material inventory and accounting are the most important material management and waste minimization practices during the institute stage. It revealed that there is a lack of material waste documentation practices during the construction stage. In addition, there is no statistically significant difference in the responses of the two groups. This may be because there is no clear compartmentalization between the practices of the two groups. In addition, these two groups had the same education training, as there is no difference between the educational training of the consultant’s QS and contractor’s QS.

Originality/value

This study assessed the quantity surveyors’ roles with regard to material management and waste minimization. It would add to the scanty research work in this area. The study has also successfully revealed the strategies that are to be adopted by the quantity surveyors to achieve value for money during the post-contract stage.

Details

Journal of Engineering, Design and Technology, vol. 17 no. 4
Type: Research Article
ISSN: 1726-0531

Keywords

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