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Article
Publication date: 14 August 2019

John McManus and Jerome Carson

The purpose of this paper is to provide a profile of John McManus.

Abstract

Purpose

The purpose of this paper is to provide a profile of John McManus.

Design/methodology/approach

John provides a short life history and is then interviewed by Jerome.

Findings

John tells us about the insidious development of his illness and how for many years it was masked by substance abuse.

Research limitations/implications

As Patricia Deegan has stated, “Each person’s journey of recovery is unique” (Deegan, 1996). That is why we can learn so much from case studies like John’s.

Practical implications

John’s account shows the value of Early Intervention Teams. The service he received from his local team was “second to none”.

Social implications

John talks about the value of volunteering and how it helped him believe that he could once more play a constructive role in life.

Originality/value

There is no doubt that John benefitted from support from professionals, experts by experience and his family. Equally he was also open to all these sources of support.

Details

Mental Health and Social Inclusion, vol. 23 no. 4
Type: Research Article
ISSN: 2042-8308

Keywords

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Article
Publication date: 13 August 2020

John McManus

Abstract

Details

Business Process Management Journal, vol. 26 no. 4
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 9 May 2020

Barry Ardley, Eleanor McIntosh and John McManus

The aim of this paper is to examine the extent of value co-creation activity that exists in online brand communities. The approach was to use elements of practice theory…

Abstract

Purpose

The aim of this paper is to examine the extent of value co-creation activity that exists in online brand communities. The approach was to use elements of practice theory to analyse the member-to-member Adult Fans of Lego (AFOL) community

Design/methodology/approach

The method adopted was netnography based on a study of eight LEGO Facebook groups. The study involved the collection of data in the form of text and images. Over a period of several months, the interactions between the AFOL ‘MEMBERS’ was examined and analysed.

Findings

Using the characteristics of brand communities established by Muniz and O'Guinn as an investigative framework, the research established that there exists a range of co-creation practices in the AFOL communities revolving around engagement procedures and understandings.

Practical implications

A range of strategies is revealed into how co-creation is established and maintained in an online community having key implications for the management of business processes.

Originality/value

With limited previous research on member-to-member brand communities using practice theory, this paper demonstrates that customer skills and knowledge are now a central aspect of value creation, demonstrating a shift away from the firm as the sole provider of worth.

Details

Business Process Management Journal, vol. 26 no. 4
Type: Research Article
ISSN: 1463-7154

Keywords

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Article
Publication date: 1 February 1996

John J. McManus and Iain Hutchinson

Looks at definitions of quality in the literature and their appropriateness to TQM in service industries. Discusses the opinions of leading proponents on the cost of…

Abstract

Looks at definitions of quality in the literature and their appropriateness to TQM in service industries. Discusses the opinions of leading proponents on the cost of quality, the nature of “service”, the measurement of service quality and the importance of leadership in service design. Describes Zeithaml et al.’s model for measuring service performance.

Details

Managing Service Quality: An International Journal, vol. 6 no. 1
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 12 April 2011

John McManus

The purpose of this paper is to explore the challenges faced by corporations in incorporating ethics into their strategic management processes.

Abstract

Purpose

The purpose of this paper is to explore the challenges faced by corporations in incorporating ethics into their strategic management processes.

Design/methodological approach

The research is based on a survey of the issues and the literature published in Europe, North America and Asia.

Findings

Findings indicate a definite gap between the implementation of strategy and the moral and ethical obligations of corporations. Given the decline in business ethics and recent corporate scandals it is proposed that ethics be brought back to the forefront of strategic management and integrated into the strategic management process.

Research limitations/implications

The paper serves as a instrument for debate and future research in that the ethical issues faced by corporations will continue to gather momentum as will the issues faced by traditional strategists.

Originality/value

This paper allows researchers and practitioners to gain an understanding of the issues and shortcomings in strategy and ethical integration, which allows for future research.

Details

Corporate Governance: The international journal of business in society, vol. 11 no. 2
Type: Research Article
ISSN: 1472-0701

Keywords

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Article
Publication date: 5 July 2011

John McManus

The purpose of this paper is to offer a point of view on the challenges China faces competing in a twenty‐first century software industry.

Abstract

Purpose

The purpose of this paper is to offer a point of view on the challenges China faces competing in a twenty‐first century software industry.

Design/methodology/approach

The approach taken was desk research and conversations with other academics and industry experts.

Findings

The paper suggests that China needs to overcome weaknesses in managerial and technical skills and focus on international markets where it is positive strengths.

Practical implications

India provides some important and practical lessons for China's emerging software industry including those Chinese firms looking to increase their export revenues and presence around the globe.

Originality/value

This paper provides insight into the issues and challenges faced by the Chinese software industry looking to expand within a global economy. The paper may also prove useful to those researchers interested in emerging economies.

Details

International Journal of Emerging Markets, vol. 6 no. 3
Type: Research Article
ISSN: 1746-8809

Keywords

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Article
Publication date: 1 June 1992

John McManus and David Miles

Describes the approach of London Underground Limited to the implementation of total quality management, highlighting the experience of the company′s information technology…

Abstract

Describes the approach of London Underground Limited to the implementation of total quality management, highlighting the experience of the company′s information technology department.

Details

Managing Service Quality: An International Journal, vol. 2 no. 6
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 1 May 1992

John McManus

Discusses the need to manage a well defined TQM culture in order to ensure the future profits of many corporations. Explores the necessity for commitment to projects and…

Abstract

Discusses the need to manage a well defined TQM culture in order to ensure the future profits of many corporations. Explores the necessity for commitment to projects and examines the inevitable shift in management style which must accompany a Total Quality programme. Outlines the process of defining the organization′s aspirations, and looks at combating systematic sets of behaviours and beliefs which will stand in the way of change. Provides a guide to how to change the culture, and to applying Total Quality Management, giving a table of the seven principles of TQM

Details

Managing Service Quality: An International Journal, vol. 2 no. 5
Type: Research Article
ISSN: 0960-4529

Keywords

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Article
Publication date: 1 December 2004

John McManus and David Floyd

Much has been made of the importance of the Indian market as the future of the software industry. However, according to mainstream internationalisation theory the market…

Abstract

Much has been made of the importance of the Indian market as the future of the software industry. However, according to mainstream internationalisation theory the market in India may be seen as a less preferential market to other higher growth and low cost markets such as China and Russia. India will have to move higher up the value chain if it is to maintain this favourable position. This article sets out to explain the main reasons why India is proving attractive for foreign direct investment by examining theories of internationalisation and drawing on key FDI data. Contrasts are also made with other important markets including China and Philippines. The article then goes on to examine industry specific variables. The article then considers some alternative historical and cultural factors that may also have a role in explaining the success of this particular industry and location.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 16 no. 4
Type: Research Article
ISSN: 1355-5855

Keywords

Content available
Article
Publication date: 25 September 2009

John McManus and David Floyd

Abstract

Details

International Journal of Emerging Markets, vol. 4 no. 4
Type: Research Article
ISSN: 1746-8809

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