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This article, written in case format, has been written to assist the novice case writer in case research and writing. The article covers all aspects of case writing including: idea generation and sources of cases, working with primary and secondary case sources, obtaining client releases, writing the case story line, developing a catchy ‘hook’, using the past tense, providing supporting exhibits, and providing a bibliography for the case. The teaching note (or instructor's manual)is also covered in detail including: an overview of the case, learning objectives, course placement and targeted audience, instructional methodologies, case questions and answers, the epilogue, and the bibliography. Appendix A includes a discussion on case publishing and includes a list of journals and conferences which accept cases.

John Caldwell, president of Kio-Tek (KT), presents his company's business plan to a group of 30 venture capitalists at the November 2001 annual meeting of the Portland Venture Group. John's presentation is included in the case as an exhibit. The case begins with a brief overview of the meeting and John's presentation. The body of the case describes the question and answer period immediately following John's presentation.

Included in the case is a set of exhibits that John has handed out to the audience as supplemental information. These exhibits provide additional information on marketing, management, and financial issues facing the company and John refers to them throughout the question and answer period. The VC's ask John a variety of questions in an effort to determine whether KT is an attractive investment opportunity

They waited until lunch was being served before they told him. Like that, they thought he would not make so much of a fuss. It left a mark that may well be permanent, for the run from King's Cross to Harrogate is one he does fairly often, and now he finds piercing memories coming back as the familiar landscape rushes past the carriage window.

The purpose of this paper is to illustrate the formulation and psychological treatment of a complex case whereby a combination of autism spectrum disorder (ASD) and obsessive compulsive disorder (OCD) has resulted in violent and aggressive behaviour.

This paper provides a brief summary of literature in relation to ASD, OCD and risk-offending behaviour followed by a case study of a man (referred to as “John”) with a diagnosis of ASD and OCD who has an extensive history of institutional violence and aggressive behaviour.

This paper highlights the complexity of a case that may support research suggesting that impaired theory of mind, poor emotional regulation and problems with moral reasoning increase the risk of an individual with ASD engaging in violence, in addition to a comorbidity of ASD and OCD resulting in a more severe and treatment-resistant form of OCD.

This paper highlights the challenges faced when working with a patient with Asperger’s syndrome and OCD with entrenched beliefs that lead to the use of violence as a compulsion to temporarily overcome unpleasant thoughts related to low self-esteem.

ALL who have visited Liverpool for any length of time have affection for her. She lies alongside a noble river, watched over by the lofty Liver building and the perhaps more architecturally perfect offices of the Mersey Dock authorities. Even in these days, when the very largest ships have been diverted to Southampton, splendid vessels come from and go to the ends of the earth almost daily. The river is the essential fact about Liverpool; she was born of the river and her waterfront is one of the world's rendezvous. As a city she compares favourably with any English town, and perhaps excels most in her few splendid buildings, amongst which the new and rapidly growing Cathedral takes first rank.

According to the social justice model of disability, inclusion is about securing civil and human rights for individuals with disabilities. To that end, supported decision-making is a person-centred process that allows individuals to take control of their own choices and increases their ability to live self-determined lives. Utilizing a case-study approach, this chapter examines the differences between guardianship and supported decision-making and explores how one individual who had been placed within a guardianship format, embraced a more supported decision-making framework through self-selecting a group of family, friends and professionals to serve in an advisory capacity. Through this approach, he regained control of decision-making, assumed the ‘dignity of risk’ associated with decision-making and restored his right to self-determination.

After it introduced the extremely successful Droid smartphone into the market in 2009, Motorola quickly moved to develop the next-generation Droid 2 before the next wave of smartphones (including the rumored iPhone 4) flooded the market. The development process was moving smoothly for the company when Verizon, its biggest partner, dropped a bombshell. It wasn't happy with the mechanical camera button on the Droid 2 (citing customer feedback) and wanted it to be changed to a software button like the iPhone's. This request immediately placed Motorola in the proverbial horns of a dilemma. On the one hand, it couldn't brush away the request of its biggest and most important partner. On the other hand, changing the camera button now would mean delaying the Droid 2's entry into the market. Should the Droid 2 team remove the camera's hardware button in favor of a software button per Verizon's request, or not?

John Smith, the product manager, leads the cross-functional Droid 2 team. The case setting is an emergency “war room” meeting to address this critical issue, just weeks prior to launch. John's objective is to obtain the salient facts and opinions of team members quickly so he can make an informed recommendation to his boss by the end of the day. He is concerned that this last-minute request for a design change will not only threaten to delay the launch, which would have significant financial implications, but could potentially create deep fissures in a hitherto effective team that had been running like a well-oiled machine.

The case puts students in a situation that simulates a real-world discussion and allows them to experience what it is like, as a product manager, to orchestrate a meeting with cross-functional teams that have conflicting priorities and agendas. It illustrates the challenges a product manager faces while striving to make important decisions with little or no direct authority over the various teams.

After reading and analyzing this case, students will be able to:

• Experience the dynamics of cross-functional teams in product management

• Practice running effective and productive meetings

• Practice bringing together various personalities and points of view

• Understand the importance of setting goals and clear expectations

• Internalize the importance of building relationships and influencing teams, even when you do not have direct authority

Experience the dynamics of cross-functional teams in product management

Practice running effective and productive meetings

Practice bringing together various personalities and points of view

Understand the importance of setting goals and clear expectations

Internalize the importance of building relationships and influencing teams, even when you do not have direct authority

This paper aims to present a detailed description of Agents for Enriching Services (AES), an agent-oriented framework that allows adapting a service in an information system. AES provides an adaptation logic that can be instantiated and extended to be useful in different domains. In previous works, we presented the adaptation mechanism of AES, which considers context aspects such as location, infrastructure; user aspects such as preferences and interests; and device aspects such as hardware and software features.

The first step was the definition of different profiles, mainly user and context profiles. Then the adaptation mechanism was defined, which considers these profiles. With this mechanism, the adaptation filters to apply them to the initial queries was specified. Finally, feedback was provided, which included implicit and explicit information from the user and the system. AES is an agent-based framework implemented in Java, using the multi-agent platform BESA and a rule-based engine Drools.

AES can be used as the starting point to adapt services by enriching them considering different stimulus whether they come from the environment, devices or user preferences.

This work was tested in an academic environment and was only applied to enhance queries by using keywords. AES uses the query mechanism implemented in the system that invokes it.

This paper focuses on: an integrated view of AES including its formal description and details about its implementation. Particularly, it includes an exhaustive and formal definition of the filters used to create the adaptation rules and three different scenarios of the application of AES to adapt content according to user and context features. Finally, a comparison analysis is presented to highlight the strengths of our framework, specially its capacity of integration with systems that require providing user- and context-oriented services.