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Article
Publication date: 9 May 2020

Konstantinos Koronios, Antonios Travlos, John Douvis and Andreas Papadopoulos

The present study is an initial attempt to assess the impact of motivators and constraints on individual's intention for sport media consumption. The advancement of sport…

Abstract

Purpose

The present study is an initial attempt to assess the impact of motivators and constraints on individual's intention for sport media consumption. The advancement of sport media consumption has been underlined by the academic literature during the past few years. In fact, one of the most conspicuous concerns that experts in the sport industry face nowadays is the fans' preference to stay home and watch sport events. The objective of this research is to determine the impact of motivations and constraints for individuals' sport media consumption intentions.

Design/methodology/approach

A quantitative method was used for the purpose of this study, and a sum of 1,704 fulfilled questionnaires were obtained and analyzed by means of SPSS and AMOS

Findings

According to the results, internal and external motivators such as attachment to team, achievement, social, drama, role model and promotion observed to have a considerable impact on participants' consumption intention. Moreover, results pointed out a significant impact of structural and intrapersonal constraints on consumption intention.

Originality/value

The aim of the present research was to analyze the link between the constraints of spectator purposes and actual media consumption. In addition, there is an examination of generation-based factors among the spectators within the scope of possible contrasting aspects, a variable which has not been examined in any previous studies until now.

Details

EuroMed Journal of Business, vol. 15 no. 2
Type: Research Article
ISSN: 1450-2194

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Article
Publication date: 6 March 2017

Panagiotis Dimitropoulos, Ioannis Kosmas and Ioannis Douvis

The purpose of this paper is to examine the issue of performance management in the public sector and specifically the implementation of the balanced scorecard (BSC…

Abstract

Purpose

The purpose of this paper is to examine the issue of performance management in the public sector and specifically the implementation of the balanced scorecard (BSC) methodology on a public (municipal) non-profit sport organization in Greece. The research provides a discussion on the BSC development process, the goals set on each pillar and the outcome that the organization achieved, in order to be used as a roadmap for other managers in the public sector.

Design/methodology/approach

The study used information extracted from the municipal board of Papagos-Holargos city in Greece, including board reports, documents and decision transcripts and open-ended interviews related to the implementation of BSC method, as well as to the impact of this decision on the quality of services, citizens’ satisfaction and the improvement of internal processes.

Findings

The results indicated that the citizens of Papagos-Holargos perceived sport services to be of enhanced quality related to/when compared to the previous years (based on a questionnaire submitted by the citizens of Papagos-Holargos at the end of the each sample per year). In addition, the staff improved its skills and abilities by participating in training seminars and, in general, the implementation of the BSC method on the municipal sport organization of Papagos-Holargos city sets the basis for an effective performance management which can enhance its future sustainability.

Practical implications

Managers of municipal and public sport organizations could use the findings of the study as a roadmap for discussing, evaluating and possibly implementing the BSC approach in their organizations’ daily operations.

Originality/value

This study fills a significant gap in the existing literature on the implementation of a traditional business performance management tool on a non-profit public sport organization.

Details

International Journal of Productivity and Performance Management, vol. 66 no. 3
Type: Research Article
ISSN: 1741-0401

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Book part
Publication date: 16 October 2020

Konstantinos Koronios, Panagiotis Dimitropoulos, Athanasios Kriemadis, John Douvis, Marios Papaloukas and Vanessa Ratten

In recent years, business companies are challenged with various difficulties in connection to human resources (HR), for example, adapting to one’s sentiments, managing…

Abstract

In recent years, business companies are challenged with various difficulties in connection to human resources (HR), for example, adapting to one’s sentiments, managing debates, developing collaboration, affecting leadership, addressing motives, interpersonal susceptibility, dealing with capabilities and also individual emotional intelligence (EI) or inward characteristics (e.g. moral qualities). Expanding on and reaching out earlier and ongoing work, the scope of this research is to experimentally look at the connection between the components of EI and ethics in contemporary organizations and their resulting impact on employees’ motives and performance. A quantitative method was utilized, and an entirety of 386 questionnaires was collected from three diverse high-tech new businesses based in Greece and analyzed with SPSS programing. For triangulation reasons, auxiliary information from the organizations’ sites were gathered and a meeting with each organization’s executive of the HR division was held. The outcomes propose that ethical values add to motives and thus employee motives add to employee performance. Helpful administrative ramifications resulted from this research.

Details

A Guide to Planning and Managing Open Innovative Ecosystems
Type: Book
ISBN: 978-1-78973-409-6

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Article
Publication date: 10 May 2013

Pinelopi Athanasopoulou, Dora Kalogeropoulou and John Douvis

The purpose of this study is to identify the antecedents and dimensions of relationship quality (RQ) between customers and providers of athletic services.

Abstract

Purpose

The purpose of this study is to identify the antecedents and dimensions of relationship quality (RQ) between customers and providers of athletic services.

Design/methodology/approach

Data collection involved in‐depth, personal interviews of fitness centre customers and year‐ticket holders of football clubs in order to determine the similarities and differences between the two contexts. RQ is approached from the point of view of the customer since no other study has investigated that part of the dyad. Data were analysed with thematic content analysis.

Findings

In fitness clubs, RQ is perceived as a relationship that involves trust, customer satisfaction and commitment; social bonds with employees; effective cooperation and communication, and adaptation of services to suit customers’ needs. In contrast, the relationship of football club year‐ticket holders is simpler and is perceived as trusting; satisfying for customers and one where customers feel committed to the team. The antecedents of RQ identified do not differ between the two types of relationship studied and include the quality of the servicescape; the power of entertainment; the quality of personnel; customer experience and knowledge; customer relationship orientation; relationship duration, and circumstantial or personal factors such as free time shortage, family obligations or bad weather conditions. Based on these findings a conceptual framework is developed for analysing RQ and its antecedents in athletic services.

Research limitations/implications

The study extends findings regarding RQ in athletic services. However, it is qualitative in nature. Future research should quantify the constructs identified and test them in quantitative studies.

Practical implications

The implications of the study are wide and include appropriate methods of selecting and training staff; the effective management of service portfolios; customer training; providing an entertaining experience for customers, and designing a good quality servicescape.

Originality/value

The conceptual framework developed can serve as a guide for sport managers in enhancing the value of relationships with customers.

Details

Sport, Business and Management: An International Journal, vol. 3 no. 2
Type: Research Article
ISSN: 2042-678X

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Book part
Publication date: 16 October 2020

Abstract

Details

A Guide to Planning and Managing Open Innovative Ecosystems
Type: Book
ISBN: 978-1-78973-409-6

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Book part
Publication date: 19 February 2021

Cidália Oliveira, Adelaide Martins, Mark Anthony Camilleri and Shital Jayantilal

There is a relationship between the organizations’ strategic objectives and their corporate communications. The latter is an important feature of organizational…

Abstract

There is a relationship between the organizations’ strategic objectives and their corporate communications. The latter is an important feature of organizational performance. Organizational leaders are continuously facing the challenge of communicating their strategic goals to their stakeholders. Very often, they are adopting performance management tools to meet this challenge. Consequently, this chapter explains that the Balanced Scorecard (BSC) can be used to evaluate and measure the firms’ corporate communications and their organizational performance. This tool has been widely recognized by academics and managers as it is capable of aligning organizational strategies (including their missions and visions), strategic indicators (leading and lagging indicators) and stakeholder management. A review of the relevant literature review suggests that many practitioners are becoming strategic in their corporate communications. In this light, this chapter clarifies that the BSC approach can be used to support them in their stakeholder engagement. This contribution is useful for both academics and practitioners as it aligns the corporate communication practices with organizational strategy and performance management in the digital era.

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Article
Publication date: 23 April 2020

Clive Beggs and Alexander John Bond

Despite being a widely used management technique, cumulative sum (CUSUM) analysis remains almost unheard of in professional sport. To address this, CUSUM analysis of…

Abstract

Purpose

Despite being a widely used management technique, cumulative sum (CUSUM) analysis remains almost unheard of in professional sport. To address this, CUSUM analysis of soccer match data from the English Premier League (EPL) was performed. The primary objective of the study was to evaluate CUSUM as a tool for assessing “on-field” team performance. As a secondary objective, the association between managerial change and team performance was evaluated.

Design/methodology/approach

CUSUM was applied retrospectively to goal difference data for six EPL teams (Arsenal, Chelsea, Everton, Liverpool, Manchester United and Tottenham) over 23 consecutive seasons from 1995 to 2018. This was supplemented with change point analysis to identify structural changes in mean goal difference. Succession was evaluated by mapping historical managerial changes onto the CUSUM plots for the respective clubs.

Findings

CUSUM analysis revealed the presence of structural changes in four clubs. Two structural change points were identified for both Chelsea and Everton, one for Manchester United and Tottenham and none for Arsenal and Liverpool. Relatively few managerial changes coincided temporally with structural changes in “on-field” performance, with most appointments having minimal impact on long-term team performance. Other factors (e.g. changes in ownership) appear to have been influential.

Research limitations/implications

The study was limited by the fact that only successful teams were investigated.

Practical implications

CUSUM analysis appears to have potential as a tool for executive decision-makers to evaluate performance outcomes in professional soccer.

Originality/value

The study is the first of its kind to use CUSUM analysis to evaluate team performance in professional soccer.

Details

Sport, Business and Management: An International Journal, vol. 10 no. 3
Type: Research Article
ISSN: 2042-678X

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Book part
Publication date: 11 September 2012

Vasilis Grammatikopoulos, Athanasios Gregoriadis and Evridiki Zachopoulou

The purpose of this chapter is to highlight the impact of an “Early Steps Physical Education Curriculum” (ESPEC) in children's attitudes and awareness toward a healthy…

Abstract

The purpose of this chapter is to highlight the impact of an “Early Steps Physical Education Curriculum” (ESPEC) in children's attitudes and awareness toward a healthy lifestyle in early childhood. ESPEC was a part of a five-European country intervention program named “Early Steps” project. Early Steps project was a European Union funded initiation that targeted at improving children's healthy lifestyle and social development. The main philosophy behind the “Early Steps” project was the use of physical education activities to help children acquire the basic knowledge of social interaction skills, and healthy and active lifestyle. The ESPEC was designed to improve children's awareness of the importance of a healthy lifestyle. The curriculum comprised of 24 physical education lessons, which aimed through the acquisition of several motor skills at making children in early childhood engage more actively in a healthy lifestyle. Results showed that children developed several healthy habits through their participation in play experiences provided by the “ESPEC for healthy lifestyle.” Such findings could lead to the conclusion that (a) children's attitudes toward a healthy lifestyle can be influenced positively and enhanced in a carefully organized physical education program and (b) curriculum-based initiatives that aim at improving children's attitudes and behaviors, such as the “ESPEC for healthy lifestyle” program, can be implemented effectively in early childhood education.

Details

Early Education in a Global Context
Type: Book
ISBN: 978-1-78190-074-1

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Article
Publication date: 3 February 2020

Sunday Segbenu Nunayon, Emmanuel Abiodun Olanipekun and Ibukun Oluwadara Famakin

University campuses are one of the major consumers of electricity. Therefore, it is important to investigate factors related to electricity saving. This study aims to…

Abstract

Purpose

University campuses are one of the major consumers of electricity. Therefore, it is important to investigate factors related to electricity saving. This study aims to examine the key drivers in achieving efficient electricity management (EEM) practices in public universities.

Design/methodology/approach

To achieve the objective, 23 drivers of EEM practices were identified through a comprehensive literature review and an empirical questionnaire survey was performed with 1,386 electricity end-users of three public universities having staff and students’ halls of residences in Nigeria. The collected data were analyzed using the statistical package for social sciences (SPSS version 21) to identify the number of components that could represent the 23 identified drivers.

Findings

The relative importance index ranking results indicated that 18 drivers were critical. The top five most critical drivers were understanding of the issues, understanding the vision and goal of an energy management programme, knowledge and skill, risk identification and good and effective communication among relevant stakeholders. An exploratory factor analysis revealed that the underlying grouped drivers were raising awareness, top management support and robust energy management team, risk management and stakeholders’ participation. This study also indicates that the most dominant of the four underlying groups was raising awareness, which highlights the role of increasing awareness and public consciousness as a significant catalyst in promoting EEM practices in public universities.

Research limitations/implications

Geographically, this study is limited to the opinion of respondents in public university campuses in Nigeria. Although this study could form the basis for future studies, its limitation must be considered carefully when interpreting and generalizing the results.

Practical implications

This paper has highlighted a few drivers of EEM practices in public universities. The results of this study present scientific evidence that can be used as a basis for formulating public policies that could be incorporated into the energy management regulations of university buildings. It is most important for policymakers to pay adequate attention to the most critical drivers especially those that are related to the “raising awareness” factor to promote sustainable campuses.

Originality/value

This study provides practical knowledge for university management to develop effective methods to implement the identified drivers of efficient and sustainable electricity management on the campus. This study also contributes to the body of knowledge in the field of energy management.

Details

International Journal of Sustainability in Higher Education, vol. 21 no. 2
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 24 September 2020

Evangelos Psomas, Nancy Bouranta, Maria Koemtzi and Efthalia Keramida

Citizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based…

Abstract

Purpose

Citizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based on the citizens' perceptions, aims to explore the impact of the CSCs' service quality on citizens' satisfaction and also to identify statistically significant differences with regard to service quality dimensions and citizen satisfaction among different groups of citizens.

Design/methodology/approach

A questionnaire survey was carried out based on the five dimensions of the SERVPERF model. Random sampling was used to acquire a representative and reliable sample of 1,226 respondents. Descriptive statistics, multiple linear regression analysis, T-test and ANOVA were applied to analyze the data.

Findings

According to the citizens' perceptions, the levels of the service quality dimensions and citizen satisfaction are medium to high. The service quality dimensions have a statistically significant impact on citizens' satisfaction. Moreover, statistically significant differences are observed among groups of citizens in terms of the service quality dimensions and citizen satisfaction.

Originality/value

The present study is stimulated by the existing gap identified in the literature in the field of the public sector and more specifically in the CSCs. Building on the public sector literature, the study examines the relationship between service quality dimensions and citizens' satisfaction from the services provided by the Greek CSCs, which are innovative public service organizations operating all over Greece. It also highlights key implications for public organizations and government policy decision-makers based on citizens' demographic characteristics.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

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