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Purpose: Market logics have increasingly dominated consumer life worlds. Consumers may embrace marketization, or they may resist it, try to escape it, rebel against it, or actively manage its effects. This chapter examines the marketization of elderly care (in the form of transactional service provider relationships) and how consumers apply humanizing strategies to market relationships.

Methodology/Approach: This is a qualitative interpretive study using in-depth interviewing, observations, and the analysis of media coverage.

Findings: Drawing on institutional theory, this study shows how consumers humanize a marketized service relationship by weaving social logics into existing market logics. Our research finds consumers engaging in three humanization strategies: (1) moving beyond transactional relationships; (2) sharing consumption experiences; and (3) reinforcing social bonds through giving. The end result is the do-it-yourself (DIY) creation of extended family relationships from market resources.

Social Implications: The context of this study is a government-supported, non-profit, exchanged-based retirement support scheme that addresses the challenges of global population aging and the increasing anonymization and estrangement in our society. The authors tentatively suggest that our findings represent a move to mitigate adverse effects of neoliberalism.

Originality/Value of the Paper: Prior research has shown that consumers embrace marketization, resist it, try to escape it, rebel against it, or actively manage its effects. The authors identify another strategy used by consumers to address the increasing marketization of their life worlds, namely humanization. This study shows that consumers assemble market resources and humanize transactional service provider relationships by weaving social- into market logics resulting in the creation of a DIY extended family.

Research has shown that activist consumers create places that are imbued with idiosyncratic meanings, conventions, rules, and activities. However, research on why and how such places are created is scant.

This ethnography in the context of voluntary refugee helpers shows why and how a meaningful place is produced.

By drawing on spatial theory from human geography, I map out how activist consumers create a hyper-place: embedded in the dynamics of demarcating and linking, voluntary helpers set a place apart from the surrounding space and other places. This place allows for practices that combine materiality, activities, and meanings in new ways in comparison to practices in traditional places. This place allows for the enactment and the conveyance of values that are not accommodated in traditional marketplaces.

I contribute to literature on activist consumers and the role of place within consumer research.

The purpose of this paper is to take a strategic perspective on how MNEs in the retail sector decide to enter a new market. Drawing on transaction cost theory, the contingency approach and resource-based theory, the implications of the interplay between global strategy, cultural distance and entry mode strategies are examined by means of an analysis of Carrefour’s global expansion.

To account for the shortcomings of prior research, a hypothesis in the relationship between entry modes and cultural distance is tested empirically using a sample of 44 foreign market entries by Carrefour over the 40 last years. The paper uses a quantitative approach, i.e., logistic regressions. To measure cultural distance, the authors rely on the GLOBE dimensions and the Kogut-Singh Index.

The findings suggest a positive relationship between a resource commitment, entry mode strategy and cultural distance for Carrefour. However, these findings are contrary to the mainstream argument that high cultural distance is related to entry strategies based on relatively low resource commitment. The authors explain these findings by integrating a cultural distance perspective with Carrefour’s overall global expansion strategy.

Because of the chosen research approach, the research results may lack generalizability.

The paper provides insights into why prior research on cultural distance and entry modes has yielded mixed results. From a strategic viewpoint, the paper stresses the particularities of the retail sector and how retailers try to account for cultural distance in their entry mode decisions.

By focussing on a single company instead of a meta-analysis, the analysis demonstrates how the search for strategic consistency and the particularities of the retail sector reverse a well-investigated theoretical assumption. The main originality of the paper is that it shows the implications of the interplay between cultural distance and entry mode as being part of the retail firm’s overall global expansion strategy.