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The purpose of this paper is to present a novel microbiological lab robot that facilitates high through‐put sample preparation for rapid state‐of‐the‐art identification.

Development concentrated on two main points: research initially focused on various methods for picking a micro‐organism colony from a petri dish without any medium adhering; and subsequently on completely documenting sample handling with little effort.

A sensorless system for picking micro‐organisms from a petri dish was engineered and prototyped. A documented process in the demonstrator demonstrates its usability even for certified clinical operations.

The handling of solid phase biological objects is only in its infancy. This research focused on the preparation of samples from micro‐organism colonies for MALDI‐TOF MS. A specific type of gripper was developed to do this. The handling of other biological objects, e.g. from cell cultures or intermediate stages of tissue engineering, is still a largely open field for future research.

New analysis methods often only become accepted when the preparatory processes are also taken into account – highly parallel operations (e.g. MALDI‐TOF MS) are particularly impractical for humans and difficult for data handling to manage. Given the specific demands, only an interdisciplinary team can adapt the automation engineering successfully.

This paper presents an approach to and implementation of the automation of manual operations in biotechnology. It is intended to encourage health professionals, biologists and engineers to jointly research and interdisciplinarily automate complex operations.

Using corporate value statements of the top Fortune 300 firms for the year 2012, we examine relationships among the stated values of these companies, their industries, and their Corporate Social Responsibility (CSR) performance measures. We classify stated values into 21 broad categories. We find that corporate values exhibit strong industry affiliations. Correspondence analysis and regression models indicate that 19 out of 21 values are related to at least one performance measure and while some values are associated with improved performance (e.g., ethics), others (e.g., safety) have a negative impact. Further, while some values have the anticipated impact on performance (e.g., the shareholder value is positively associated with financial performance), some show no relationship (e.g., the environment value is not associated with environmental performance). Finally, our findings also suggest possible CSR washing in some cases. Overall, the study finds corporate values do affect their performance.

This paper's aim is to assess the practical advances resulting from progress in artificial intelligence affecting vision‐equipped robots.

A short history of artificial intelligence applied to robotic hand‐eye coordination is followed by a description of some of the milestones in pattern recognition, interfacing, operating systems and programming paradigms. Finally, a range of current‐day practical applications is given, from industrial to student project.

The paper finds that advances in the speed and robustness of pattern recognition algorithms have been very important in the development of robots that adapt to randomly positioned workpieces. Event‐triggered object oriented programming, wide address buses, smart cameras, ethernet and other standard cables and communications formats, and the ever‐increasing power of computers are also of great practical importance.

The paper contrasts the current state of robotic vision with that 20 years ago.

The purpose of this paper is to explore the under-researched family-external business succession process. It makes use of entrepreneurship theory in order to conceptualize this temporal process. This allows for an operationalization of entrepreneurial functions and tracking them during the two main phases of such processes. This study provides a starting point for further endeavors into researching family-external succession processes.

This paper is based on an explorative, quasi-longitudinal, qualitative and multiple case-study approach. It became possible to create trust with stakeholders in three family firms and to conduct face-to-face interviews with a total of 12 interviewees, generating over 300 transcript pages. The case interviews were validated through two expert interviews. A priori research propositions were tested and modified, if deemed necessary.

Entrepreneurial functions during the two main phases of the process seem to be carried out and aligned depending on several influencing factors: delegation of responsibilities from owner-managers to qualified employees; incumbent owner-managers being heavily involved in the succession’s facilitation and neglecting some entrepreneurial functions; and as a result new owner-managers being forced to prioritize certain functions in the second phase.

This paper benefits from a rather unique access to three family firms undergoing succession in the DACH-region. Therefore, it became possible to study the family-external succession process by including various stakeholders involved. Such an inclusion of perspectives has been suggested by family business scholars for a long time.

Influencer marketing in the traditional sense is changing and taking on a new and creative form. Previously, classic influencers were real, human people, now there is a rise in fake, artificial influencers who are opening up innovative means for brand–influencer collaborations over a variety of platforms. Computer-generated imagery influencers (CGIIs) are blurring the lines between the concept of real and fake people and with that numerous brands have begun creatively integrating them into both their marketing strategies and campaigns. This chapter contributes to the largely unexplored phenomena of CGIIs with a focus on the social media platform Instagram. Following a qualitative approach, the research provides a first detailed classification of CGIIs according to the categories demographics, positioning, behaviour and brand collaborations, and followers. As a frame of analysis, the current top 20 CGIIs (those with the most followers on Instagram) were investigated according to the top rankings outlined by HypeAuditor in 2019. The research resulted in the findings that CGIIs from their profile tend to be mostly female, of Asian origin, aged between 18 and 25 years old, and their content is most predominantly related to lifestyle and fashion. Also discussed in this chapter are six case studies evaluating creative brand collaborations with CGIIs in order to gain insights, as well as a first guideline to best practices. These collaborations can be seen across a spectrum of multiple different industries, such as luxury, home and interior, service, people, technology, and fashion.

The overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their suffering. Second, it extends a recently introduced transformative refugee service experience framework by integrating and conceptualizing refugees' resource and service inclusion during a pandemic. Third, it explores lessons learned and implications from the COVID-19 pandemic for the future of service research and practice.

This study synthesizes approaches on refugees, resources and transformative service research to develop an extended framework for addressing one of society's pressing issues during and after pandemics.

Recognizing refugees as providing resources rather than just needing or depleting resources can enable more inclusion. It facilitates refugees' integration into society by drawing on their skills and knowledge. This requires hospitable refugee service systems that enable service inclusion and opportunities for refugee resource integration.

This article focuses on one vulnerable group in society. However, the extended framework presented warrants broader application to other contexts, such as subsistence marketplaces.

Managers of service businesses and public policymakers should create more inclusive and hospitable service systems for refugees. This may result in redesigning services, changing consumer behavior and reformulating public policy.

Better inclusion and integration of refugees and their resources should increase their individual well-being, reduce social issues in society, increase overall societal well-being and productivity.

This article presents a novel extended framework for service scholars and service providers to increase resource and service inclusion of refugees in a disaster context.

People are responsible for their wellbeing, yet whether they take ownership of their own or even others' wellbeing might vary from actor to actor. Such psychological ownership (PO) influences the dynamics of how wellbeing is co-created, particularly amongst actors, and ultimately determines actors' subjective wellbeing. The paper's research objective pertains to explicating the concept of the co-creation of wellbeing and conceptualizing the dynamics inherent to the co-creation of wellbeing with consideration of the influences of all involved actors from a PO perspective.

To provide a new conceptualization and framework for the dynamics of wellbeing co-creation, this research synthesizes wellbeing, PO and value co-creation literature. Four healthcare cases serve to illustrate the effects of engaged actors' PO on the co-creation of wellbeing.

The derived conceptual framework of dynamic co-creation of wellbeing suggests four main propositions: (1) the focal actor's wellbeing state is the intangible target of the focal actor's and other engaged actors' PO, transformed throughout the process of wellbeing co-creation, (2) PO over the focal actor's wellbeing state is subject to the three interrelated routes of exercising control, investing in the target, and intimately knowing the target, which determine the instigation of wellbeing co-creation, (3) the level of PO over the focal actor's wellbeing state can vary, influence and be influenced by the extent of wellbeing co-creation, (4) the co-creation of wellbeing, evoked by PO, is founded on resource integration, which influences the resources–challenges equilibrium of focal actor and of all other engaged actors, affecting individual subjective wellbeing.

This article provides a novel conceptual framework that can shed new light on the co-creation of wellbeing in service research. Through the introduction of PO the transformation of lives and wellbeing can be better understood.

This article explores the impact of crises, such as the coronavirus pandemic, on service industries, service customers, and the service research community. It contextualizes pandemics in the realm of disasters and crises, and how they influence actors' well-being across the different levels of the service ecosystem. The paper introduces a resources–challenges equilibrium (RCE) framework across system levels to facilitate service ecosystem well-being and outlines a research agenda for service scholars.

Literature on disasters, crises, service and well-being is synthesized to embed the COVID-19 pandemic in these bodies of work. The material is then distilled to introduce the novel RCE framework for service ecosystems, and points of departure for researchers are developed.

A service ecosystems view of well-being co-creation entails a dynamic interplay of actors' challenges faced and resource pools available at the different system levels.

Service scholars are called to action to conduct timely and relevant research on pandemics and other crises, that affect service industry, service customers, and society at large. This conceptual paper focuses on service industries and service research and therefore excludes other industries and research domains.

Managers of service businesses as well as heads of governmental agencies and policy makers require an understanding of the interdependence of the different system levels and the challenges faced versus the resources available to each individual actor as well as to communities and organizations.

Disasters can change the social as well as the service-related fabric of society and industry. New behaviors have to be learned and new processes put in place for society to maintain well-being and for service industry's survival.

This paper fuses the coronavirus pandemic with service and well-being research, introduces a resources-challenges equilibrium framework for service ecosystem well-being and outlines a research agenda.

The purpose of this paper is to report the results of a study using photoelicitation interviews to investigate the relationship between the habitualised and unconscious aspects of consumers' food choices, the front‐of‐pack nutrition labelling schemes on food products and the healthiness of their diets.

To this end, photographs of ten German middle‐class families at different stages of the family lifecycle were taken at the point of purchase (during a shopping trip made by the main person responsible for meal planning) and at the point of consumption (during a family meal at home). The paper used selected photographs as stimuli for photoelicitation. The interviews were recorded and analysed using a holistic approach.

Four themes concerning food characteristics, participants' food choices and their healthiness emerged from the data: perceived time pressure at the point of purchase; the relevance of nutrition information for making inferences with regard to the healthiness and tastiness of products; consumers' trust in nutrition information; and their use of this information at the point of purchase or point of consumption.

Photoelicitation interviews allowed us to bridge the gap between researchers and respondents and to study what happens in real‐life situations when consumers go shopping and prepare family meals.

By putting nutrition information on food packaging, especially on the front of the pack, manufacturers and retailers enable consumers to make faster and healthier decisions at the point of purchase – i.e. as long as the consumers notice, understand, trust and like the labelling and use it in making their final decision. Front‐of‐pack labels are of less relevance at the point of consumption.

The paper provides a number of insights into the processes involved in making healthy (or unhealthy) food decisions. It also provides directions for future studies in visual research and in the fields of consumer behaviour, marketing and public policy.

The purpose of this paper is to analyze and optimize synthetic jet actuators (SJAs) by means of a literature-known one-dimensional analytical model.

The model was fit to a wide range of experimental data from in-house built SJAs with different dimensions. A comprehensive parameter study was performed to identify coupling between parameters of the model and to find optimal dimensions of SJAs.

The coupling of two important parameters, the diaphragm resonance frequency and the cavity volume, can be described by a power law. Optimal orifice length and diameter can be calculated from cavity height in good agreement with literature. A transient oscillation correction is required to get correct simulation outcomes.

Based on these findings, SJA devices can be optimized for maximum jet velocity and, therefore, high performance.