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The purpose of this paper is to examine to what extent altruistic leadership (AL) contribute to happiness at work (HAW). In addition, the authors analyze the mediating role of those conditions that facilitate learning in the relationship between AL and HAW.

Confirmatory factor analysis by means of structural equation models was performed to check the proposed theoretical model, using a sample of 122 frontline bank employees.

Results show that, although specific leadership styles might contribute to employee well-being, it seems the shared characteristic of altruism what significantly impact employees HAW, by means of organizational learning capability.

Scarce research examines altruism as a leadership behavior. The authors provide to the leadership literature a theoretical model, and empirical evidence that altruism is an essential leadership behavior to promote learning and HAW.

The purpose of this paper is to examine the relationship between happiness at work (HAW), organisational learning capability (OLC) and organisational citizenship behaviour.

Through structural equation models, a sample of 167 allergists of public health services was analysed.

Results suggest that the relationship between HAW and organisational citizenship behaviour is fully mediated by OLC. Hence, OLC has a critical role to describe how HAW improves organisational citizenship behaviour. Basically, HAW promotes motivation for learning, and a better quality of the interactions between employees, which results in pro-social behaviours.

The sample is focussed in a knowledge-intensive context. Future research might consider other service sectors, such as a private business sector. In addition it would be interesting to examine a longitudinal perspective of the model.

The results confirm the direct and positive effect of HAW on organisational citizenship behaviour. Nevertheless, showing positive attitudes as HAW does not assure to achieve perceived service quality. It is needed to take into account certain conditions that promote learning.

Current attitudinal theories do not contemplate environments that promote learning to explain pro-social attitudes. The research offers a theoretical model and provides evidence that the attitudes-behaviours relationship needs to be explained bearing in mind OLC.

Competitor orientation (CO) has been considered as a traditional driver of innovation performance (IP), being an important source of innovative ideas. Nevertheless, the slowness of the analytical information processing implicit in CO has been recently questioned in the literature, given the internal resistance in firms to use knowledge coming from rivals. Hence, the purpose of this study is to analyze the mediating effect of emotional capability (EC), which is believed to help overcome this barrier by improving the use of knowledge from such innovation source.

Structural equation modeling through the partial least squares method was used to test the research model with survey data from a sample of 123 firms.

Contrary to what was assumed, EC mediation is partial and CO has a very significant and direct influence on IP. Nonetheless, the fact that EC mediation accounts for 28% of the total effect of CO on IP indicates that EC plays a complementary role in terms of making the information processing on rivals more agile and intuitive, as well as reducing internal resistance.

When competitor information is analyzed and used to improve innovation outcomes, a culture where first impressions or hunches expressed by employees must be encouraged and legitimized.

The development of EC is an alternative way of maximizing the exploitation of the competition as source of innovation. Ignoring its role implies wasting a representative percentage of the benefits of information coming from this external actor, thereby missing the opportunity to capitalize on innovation results.

The purpose of this study is to empirically investigate how knowledge-based organizational support (KOS) influences organizational performance through project management.

Data were obtained from a survey and from archival sources with a time lag for the dependent variable; structural equation modeling was used to analyze the data. The sample was made up of 106 organizations in Colombia, considering two key respondents from each organization: general manager and project manager.

Results show that KOS is an antecedent of project management and project performance. Furthermore, project management and project performance play a mediating role between KOS and organizational performance.

Research limitations are the following: use of cross-sectional data with a time lag, one single unit of analysis, organizational performance analyzed only from a financial perspective. Despite these limitations, the paper puts forward relevant implications that bridge knowledge management and project management literature by clarifying the conditions under which knowledge organizational support generates a significant impact on organizational performance. Intellectual capital and knowledge management dynamic capabilities play a relevant role in this connection.

The findings have important practical implications: decision-makers are to allocate effectively hard and soft resources to configure a knowledge-based infrastructure, through the development of intellectual capital and knowledge management dynamic capabilities.

The findings are generalizable to projects management in the context of non-government organizations or other social-oriented initiatives.

This study assumes and operationalizes organizational support from a knowledge-based perspective, represented by intellectual capital and knowledge management dynamic capabilities, providing empirical evidence of the way KOS influences organizational performance through project management and project performance.

Among the existing literature, transformational leadership (TL), organizational culture (OC) and work–life balance (WLB) act as determinants of service innovation (SI). Specifically, the authors combine TL, OC and WLB into a model that clarifies these variables' influence on SI, particularly technological knowledge-intensive business services (T-KIBS).

A cross-sectional survey of 282 respondents from T-KIBS in Santa Catarina (Brazil) was conducted. The study used structural equation modeling (SEM) to test hypothesized relationships between the variables.

The results suggest a strong alignment of culture, leadership and WLB in T-KIBS. Therefore, it is shown that when the culture is strong and focused on SI, supporting the practices of employees, the transformative leaders can contribute with the same direction of actions supporting both WLB and SI. Likewise, the WLB is underpinned by cultures offering their employees support, well-being, creativity and innovation incentives.

The relationship between WLB and innovation is still emerging in research, not clearly defined in literature. Therefore, this study brings new and more in-depth information about these dimensions and their interrelations that influence SI. In addition, this conceptual framework has implications for practitioners not previously contemplated by the mainstream literature on KIBS.

This study analyses the relationship between the use of work–family benefits and job satisfaction (JS). Furthermore, it proposes that work-to-family conflict (WFC) and work-to-family enrichment (WFE) play a mediating role in this relationship. The purpose of this paper is to address these issues.

Data are gathered from 1,051 employees of Colombian organisations. Partial least squares path modelling is used.

The results show that the perception of WFE to a greater extent and the WFC perception, to a lesser extent, are significant mediators in the relationship between the use of benefits and JS.

This study justifies investments and initiatives on the adoption and promotion of work–family benefits. Moreover, it provides practical clues on how to boost JS: WFC and WFE are variables to be considered.

This study proposes a multiple mediation model to analyse the relationship between the actual use of work–family benefits and JS from a family perspective. It contributes to the literature in examining antecedents of JS, highlighting the role of WFE.

There has been a great interest in the literature in understanding the incidence of information technology capabilities (ITC) on innovation performance (IP). Recently, it has been proven that this relationship is mediated by organizational factors requiring an additional effort in terms of information processing in a rational and analytical manner, including strategic market orientation and absorptive capacity; however, the role of emotions in this discussion has not been widely addressed. A scenario in which emotions are inhibited, in particular, emotional capability (EC), prevents the activation of other forms of cognition relating to intuition, experience and empathy. Therefore, the purpose of this paper is to analyze the mediating effect of EC on the relationship between ITC and IP.

The authors analyzed the statistical significance of the indirect effects through structural equations.

The results show the existence of partial mediation of EC. Therefore, it is evidenced that less rational constructs, such as EC, serve as a bridge between ITC and IP, on account of the improvement in information processing, the level of information technology (IT) use and virtual communication.

This finding is quite significant because it forces innovation researchers and practitioners to reconsider the prevailing study perspective that explores only analytical mediators, which implies an additional effort in terms of rational processing of information. All this because there is a risk of accentuating the cognitive overload and increasing the levels of stress that lead employees to stop receiving and using information provided by IT services, which compromises the possibility of obtaining better results in innovation.

En la literatura ha habido un gran interés por analizar la incidencia de las capacidades de tecnologías de información (CTI) en el desempeño innovador (DI). Recientemente ha quedado claro que esta relación está mediada por factores organizacionales que implican un esfuerzo adicional en términos de procesamiento racional y analítico de información, entre ellos, la orientación estratégica al mercado y la capacidad de absorción. Sin embargo, el papel de las emociones en esta discusión no ha sido considerado. Un escenario en el que la capacidad emocional (CE) no está siendo considerada supone la no activación de otras formas de cognición relacionadas con la intuición, la experiencia y la empatía. Por lo tanto, el propósito de este artículo es analizar el efecto mediador de CE en la relación entre CTI y DI.

Se analizó la significancia estadística de los efectos indirectos mediante ecuaciones estructurales

Los resultados muestran la existencia de una mediación parcial de CE. Por lo tanto, queda evidenciado que constructos menos racionales como la capacidad emocional sirven como un puente entre CTI y el DI, por cuenta de la mejora en el procesamiento de la información, el nivel de uso de tecnologías de la información y la comunicación virtual.

Este hallazgo es bastante interesante dado que obliga a los investigadores y profesionales dedicados a la innovación a reconsiderar la perspectiva de estudio hegemónica que explora únicamente mediadores analíticos, lo cual implica un esfuerzo adicional en términos de procesamiento racional de la información. De este modo, se maximiza el riesgo de acentuar la sobrecarga cognitiva e incrementar los niveles de estrés que llevan a los empleados a dejar de recibir y utilizar la información proveniente de los servicios de TI, lo que compromete la posibilidad de obtener mejores resultados en innovación.

Transformación digital, Procesamiento de información, Pensamiento intuitivo y analítico, Innovación digital, Inteligencia emocional, COVID-19

Trabajo de investigación

Tem havido um grande interesse, na literatura, em compreender a incidência das capacidades das tecnologias da informação (CTI) no desempenho da inovação (DI). Recentemente, ficou comprovado que esta relação é mediada por fatores organizacionais que demandam um esforço adicional em termos de processamento da informação de uma forma racional e analítica, incluindo a orientação estratégica do mercado e a capacidade de absorção. Contudo, o papel das emoções nesta discussão não tem sido amplamente abordado. Um cenário em que as emoções são inibidas, em particular, a capacidade emocional (CE), impede a ativação de outras formas de cognição relacionadas com a intuição, a experiência e a empatia. Portanto, o objetivo do documento é analisar o efeito mediador da capacidade emocional na relação entre a CTI e a DI.

Analisámos o significado estatístico dos efeitos indiretos através de equações estruturais.

Os resultados mostram a existência de uma mediação parcial da CE. Portanto, é evidenciado que construções menos racionais como a CE servem de ponte entre o CTI e a DI, devido à melhoria do processamento da informação, do nível de utilização das TI e da comunicação virtual.

Esta descoberta é bastante significativa porque obriga os investigadores e profissionais da inovação a reconsiderarem a perspectiva de estudo predominante que explora apenas os mediadores analíticos, o que implica um esforço adicional em termos de processamento racional da informação. Tudo isto porque existe o risco de acentuar a sobrecarga cognitiva e aumentar os níveis de estresse que levam os funcionários a deixarem de receber e utilizar a informação fornecida pelos serviços de TI, o que compromete a possibilidade de obter melhores resultados na inovação.

Transformação digital, Processamento da informação, Pensamento intuitivo e analítico, Inovação digital, Inteligência emocional, COVID-19

Artigo de pesquisa

The purpose of this paper is to investigate the relationship between transformational leadership (TFL), organizational learning capability (OLC) and happiness at work (HAW), and offers a new measure for HAW.

The authors used confirmatory factor analysis to test the theoretical model in order to check the psychometric properties of HAW. They examined a sample of 167 medical staff working in allergy units, which represents a response rate of 25 per cent.

The research showed that HAW can be measured using the proposed new measurement scale, and that TFL predicts HAW through the mediating role of OLC.

The results suggest that hospital managers and heads of allergy services should consider the effects of TFL, under certain learning conditions, to enhance HAW.

This research is the first that examines the effects of TFL and OLC on HAW, a higher order construct that has been implemented closely following previous research.

This volume of Progress in International Business Research includes a selection of 13 papers from the 35th European International Business Academy (EIBA) annual conference, which was held in Valencia (Spain) from the 13 to the 15 of December 2009. Following the usual guidelines for EIBA annual conference organization, papers submitted to this conference had a double-blind revision process. The acceptance rate for oral presentations was 68%.