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Article
Publication date: 1 February 1996

Betsy Stevens and Jim Hisle

Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of…

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Abstract

Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.

Details

International Journal of Contemporary Hospitality Management, vol. 8 no. 1
Type: Research Article
ISSN: 0959-6119

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