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This study investigates the role of grit in a work setting as well as interrelationships among work-related constructs among frontline employees of hotels. Based on the framework of grit and work-related constructs, this study proposes and tests a model that attempts to understand the dynamic relationship among the two dimensions of grit, customer orientation, job satisfaction, and job performance, with an emphasis on the moderating role of organizational tenure. The results indicate that consistency of interest significantly influences customer orientation, whereas perseverance of effort significantly affects job satisfaction. Job performance is significantly influenced by customer orientation and job satisfaction. The paths from perseverance of effort to customer orientation, from perseverance of effort to job satisfaction, and from consistency of interest to job satisfaction are significantly moderated by organizational tenure.

In this chapter, we examine the multifaceted challenges that feminist labor organizations face in decommodifying the lives and labor of poor and working-class women. Using an in-depth case study of domestic worker organizing in South Korea, we find that non-governmental organizations (NGOs) such as the National House Managers Cooperative and the Korean Women Workers Association became entangled in hegemonic state projects that linked support for women’s basic livelihoods to the proliferation of part-time, informal domestic work in the context of widespread crises. To challenge the discriminatory and market-driven logics of state-driven social protection efforts, these NGOs have advanced an emancipatory agenda to improve the working conditions, labor rights, and social dignity of domestic workers through consciousness-raising grassroots organizing methods and contentious policy advocacy campaigns. Their social movement transformation goals, however, have been constrained by the relative organizational isolation and limited organizational capacity of feminist labor NGOs in a broader context of neoliberal precaritization and gender-stratified labor markets. The myriad dilemmas facing domestic worker organizing in an era of global hegemonic market rule highlight the need to develop new political imaginaries to contest gender and economic injustice.

Gender is a defining feature of informal/precarious work in the twenty-first century, yet studies rarely adopt a gendered lens when examining collective efforts to challenge informality and precarity. This chapter foregrounds the gendered dimensions of informal/precarious workers’ struggles as a crucial starting point for re-theorizing the future of global labor movements. Drawing upon the findings of the volume’s six chapters spanning five countries (the United States, Canada, South Korea, Mexico, and India) and two gender-typed sectors (domestic work and construction), this chapter explores how gender is intertwined into informal/precarious workers’ movements, why gender is addressed, and to what end. Across countries and sectors, informal/precarious worker organizations are on the front lines of challenging the multiple forms of gendered inequalities that shape contemporary practices of accumulation and labor regulation. They expose the forgotten reality that class structures not only represent classification struggles around work, but also around social identities, such as gender, race, and migration status. However, these organizing efforts are not fighting to transform the gendered division of labor or embarking on revolutionary struggles to overturn private ownership and liberalized markets. Nonetheless, these struggles are making major transformations in terms of increasing women’s leadership and membership in labor movements and exposing how gender interacts with other ascriptive identities to shape work. They are also radicalizing hegemonic scripts of capitalist accumulation, development, and even gender to attain recognition for female-dominated occupations and reproductive needs for the first time ever. These outcomes are crucial as sources of emancipatory transformations at a time when state and public support for labor and social protection is facing a deep assault stemming from the pressures of transnational production and globalizing markets.